Senior Support Consultant (Hybrid Work Schedule)

As a Senior Support Consultant at Quorum Software, you will be responsible for the triage of customer reported issues, identifying, documenting, and providing configuration recommendations for software defects within SLA timelines. You will work closely with our product and engineering teams to offer detailed problem descriptions of customer incidents. Additionally, you will participate in the configuration, enhancement, and testing phases associated with software changes, as well as implement and support master data management solutions. Ensuring a positive customer experience by driving timely first response, customer updates, and support resolutions will be a key part of your role. Moreover, you will be responsible for documenting assigned incidents, including internal and external communications, and curating resolved customer issues into a knowledge base system to enable customers to self-serve. Responding to and resolving client incidents via various communication channels with end-to-end responsibility, working effectively with global cross-functional teams, and providing periodic after-hours on-call support for critical issues are also part of your responsibilities. You will ensure the successful completion of personal and team deliverables and perform any other duties as assigned. To excel in this role, you should possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics, or equivalent, along with 6 to 8 years of working experience in delivering solution support or solution implementation. Strong technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within software applications is required. You should have a solid understanding of software development and technical skills in software technologies like .Net, Java, and PL/SQL. Familiarity with Datacenter & Cloud Infrastructure services such as AWS and Azure would be advantageous. Moreover, having knowledge of ITIL Concepts within IT Service Management, IT Service Management Tools like Salesforce, ServiceNOW, JIRA, ADO, and proficiency in Microsoft Office products is essential. Candidates with experience in the Oil and Gas industry, hydrocarbon accounting, or Energy Components are encouraged to apply. Strong proficiency in writing and verbal communication in English, strong interpersonal skills, a sense of urgency about problem-solving, the ability to set achievable goals and deadlines, and commitment to achieving goals amidst obstacles and frustrations are desirable traits for this role. Being a team player and enjoying working in a multi-cultural environment are also important qualities. Please note that employment eligibility to work with Quorum Software in India is required, as the company will not pursue visa sponsorship for this position.,