2 Itil Concepts Jobs

As a Senior Support Consultant at Quorum Software, you will be responsible for the triage of customer reported issues, identifying, documenting, and providing configuration recommendations for software defects within SLA timelines. You will work closely with our product and engineering teams to offer detailed problem descriptions of customer incidents. Additionally, you will participate in the configuration, enhancement, and testing phases associated with software changes, as well as implement and support master data management solutions. Ensuring a positive customer experience by driving timely first response, customer updates, and support resolutions will be a key part of your role. Moreover, you will be responsible for documenting assigned incidents, including internal and external communications, and curating resolved customer issues into a knowledge base system to enable customers to self-serve. Responding to and resolving client incidents via various communication channels with end-to-end responsibility, working effectively with global cross-functional teams, and providing periodic after-hours on-call support for critical issues are also part of your responsibilities. You will ensure the successful completion of personal and team deliverables and perform any other duties as assigned. To excel in this role, you should possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics, or equivalent, along with 6 to 8 years of working experience in delivering solution support or solution implementation. Strong technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within software applications is required. You should have a solid understanding of software development and technical skills in software technologies like .Net, Java, and PL/SQL. Familiarity with Datacenter & Cloud Infrastructure services such as AWS and Azure would be advantageous. Moreover, having knowledge of ITIL Concepts within IT Service Management, IT Service Management Tools like Salesforce, ServiceNOW, JIRA, ADO, and proficiency in Microsoft Office products is essential. Candidates with experience in the Oil and Gas industry, hydrocarbon accounting, or Energy Components are encouraged to apply. Strong proficiency in writing and verbal communication in English, strong interpersonal skills, a sense of urgency about problem-solving, the ability to set achievable goals and deadlines, and commitment to achieving goals amidst obstacles and frustrations are desirable traits for this role. Being a team player and enjoying working in a multi-cultural environment are also important qualities. Please note that employment eligibility to work with Quorum Software in India is required, as the company will not pursue visa sponsorship for this position.,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Project Manager, SAP! Responsibilities . The candidate should have professional experience with a successful (and recent) track record of delivery of multiple SAP implementation and AMS projects performing in the role of Project or Program Manager in implementing SAP ERP (ECC, S/4 HANA). . The candidate should have deep experience across multiple industries, including Automotive, Government, FMCG, Life Science, Pharmaceutical and Retail. . Responsible and Accountable for the successful delivery of all project phases, releases and project components for transformation projects. . Leverage his/her broad business and technical expertise to address technology architecture, blueprinting, data analysis, business modelling, technical design, application development, integration and enablement. . Manage the technical relationship with the customer . Should have deep understanding of the ITIL concepts and working principle. . Master and maintain detailed knowledge of SAP&rsquos end to end solutions and product suite configuration options. . The candidate should have excellent leadership, communication (written and oral) and interpersonal skills with proven ability to deliver high profile activities to tight timescales. Proven success in contributing to a team-oriented environment, across multiple countries in a hybrid model is desirable. . The Project Manager is responsible for the overall management of the SAP delivery project throughout its lifecycle. They are responsible for defining, planning, tracking, and managing the project, for identifying key resources and providing the direction they require to meet project objectives. The responsibilities include project plans creation, schedule management, risk management, scope definition cost definition and allocation. He /She coordinates work with teams including coordinating the activities of cross- functional teams by leading through influence to ensure project timelines are met. . The candidate is responsible for collaborative project review meetings to highlight significant updates, assessing risks and risk mitigation plans while providing project status to key stakeholders. Mobilizes and motivates effective project teams communicating effectively across teams and groups reprioritizing as necessary to address changes in the business and/or shifting needs. . Should be an expert in scope management and estimation techniques in alignment with the client business teams. . The Project Manager provides leadership to cross-functional teams responsible for delivering defined project outputs to time, budget, and project quality criteria. They also ensure adherence to project management methodology practices, provide team coaching, evaluate the performance of team members, and reinforce the enterprise knowledge management through the collection and communication of lessons learned. . Collaborate with the PMO teams for management of overall resource allocation and capacity allocation of the project resources. Will be responsible and accountable for the resource utilization of project resources to deliver the correct project margins. . The successful candidate will have a solid background managing the successful delivery of SAP solutions with extensive experience across at least 5 full implementations of which 2 are SAP S4HANA implementations. . Should have curiosity and intertest in knowing the latest development in SAP technology like SAP BTP, Data sphere etc. . Deliver recognized piece of transformational thought leadership and present at industry events. . The candidate will demonstrate end-to-end project experience that encompasses process design, planning, and management execution of the build through to go-live is a must. . Experience implementing systems based on a templated solution will be highly valued. Industry certifications (PMI / Prince2 etc.) will be highly valued Qualifications we seek in you! Minimum Qualifications . Graduation: B.Tech/B. E, MBA/MCA Preferred Qualifications/skills . The candidate must be a self-starter, capable of multitasking and efficiently manage their time in a multifaceted environment with demanding deadlines while requiring minimal levels of supervision. . Additionally, the candidate must possess excellent writing, speaking, analytical, project management, organizational, teamwork, and customer service skills that will assist them in identifying solutions to sophisticated security problems . Ability to deliver high quality and reliable software by collaborating with team. Outstanding analytical skills, ability to apply expertise to drive sophisticated, technical and highly commercial solutions. Possess good verbal and written communication skills. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.