Senior Manager - Service - EV

• Support to field team for timely resolution of critical technical Issues.
• Coordination with different agency QA / ERC/Purchase for timely support /resolution of field complaints.
• Ensuring the MBPA process implementation & circulation to all concerned stakeholders.
• Coordination with QA /ERC for timely execution of FAC / Recall in field.
• To support Project Lead for Conducting Digital Mock up (DMU evaluation) physical Serviceability & Maintainability (S& M) exercises, preparation of service schedule, new special service tools, vehicle diagnostics etc.
• New project deliverables and Product support as well as Training, Interfacing with ERC, QA and other stakeholders.
• Coordination with different agency to get the training module ready.
  

Internal

• State Service Manager
• RTSM (Regional Technical Service Manager)
• Field Service Team (CSMs/SPMs – Customer support Manager, Spare Parts Manager)
• CTC Team
• Plant Technical / ERC Team
• Customer Quality team / QA Team
• Purchase Team
• TLC Team
• Product Line Team
  

External

• Dealership Team
• Customers
• Technicians
  

• Qualification: BE / B Tech.
• Work Experience: Min 5+ years of experience in Technical Support function, preferably in Automotive industry.
• Strong understanding of Product Technicalities
• Ability to connect with cross functional stakeholders and drive a desied solution
• Strong understanding of service quality and related issues.
  

• Solution Oriented Approach
• Technical Acumen
• Ownership and Accountability
• Exception Handling Ability