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Senior Manager of Site Enablement

Senior Manager of Site Enablement

Synectics Inc.

0 years

0 Lacs

Pendurthi Andhra Pradesh India

Posted:1 month ago| Platform:

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Skills Required

enablement support networking engineering technology virtualization aws azure zendesk servicenow

Work Mode

Remote

Job Type

Full Time

Job Description

This position is responsible for managing a large team of Technical Support Agents and leading customer experience initiatives across complex IT environments. The ideal candidate has experience with remote support, enterprise networking, cloud services, and a passion for developing high-performing teams. Highlights Of The Role Lead and mentor a team of 25+ support staff Oversee technical support operations, ticketing, and KPIs Collaborate cross-functionally with engineering, production, and customer success Leverage technology including VPNs, virtualization, cloud (AWS/Azure), and ticketing systems like Zendesk or ServiceNow Show more Show less

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Senior Manager of Site Enablement