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10.0 - 20.0 years

35 - 50 Lacs

Hyderabad

Work from Office

Senior Manager Sales (B2B - International Sales Experience & Google ads ) Designation : Senior Manager Key Requirements: Qualification : Any Degree Eligibility: At least 2 years of experience as a Sr Manager/ 1 year as a Associate director / 1 year as a Director. Google ads + b2b sales experience is must Experience leading, inspiring and motivating others to meet goals and metrics. Excellent communication & interpersonal skills Strong analytical and decision-making abilities Demonstrated ability to train and develop new and existing support agents Package: As per market standards Work from office Location: Hyderabad Shift : Night Shift (Fixed Sat & Sun Off) Two-way cab facility Notice Period : 60days Acceptable Hr Balasri - 9030179503 (Share resume to WhatsApp ) Thanks & Regards,

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10.0 - 15.0 years

10 - 20 Lacs

Chennai

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Role & responsibilities Must have experience in Senior Copy editor Preferred candidate profile Must have experience in Journal Editing, Language Editing Salary Best in Industries

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12.0 - 20.0 years

10 - 20 Lacs

Bengaluru

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Senior Manager Operations Night Shifts Location: Whitefield, Bangalore Job Responsibilities : Min. 14-18 year of overall experience in call center/BPS, with 2+ year of experience as a Senior Manager operations Should have managed team size of min. 300+ HC. Experience in working for International Voice process (Call center/Backend) is mandatory Experience of handling multiple clients at the same time. Manage and deliver Service level as expected. Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, PPTs Participation in client calls/quality Calibration/Process updates. Participate in MBR/QBR Review financial data, expense forecast and budgets. Possess knowledge on FTE estimation, planning, Attrition etc. Good in people engagement Ready to work in US time zone and flexible with shifts. Ready to work additional hours as and when required. Share the updateresume to Saanvi.v@conduent.com / Nallamilli.Veeraraghavareddy@conduent.com

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5.0 - 10.0 years

6 - 14 Lacs

Chennai, Kanchipuram, Thiruvarur

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1.Manager - Agency will be responsible for handling an on roll team of 8 -10 sales managers in Agency Channel. 2.Team of Sales Manager will be responsible for Recruitment of Team (Life Insurance Advisors) from own social and professional network. Required Candidate profile Max Age is 45 yrs At least -6year of Agency Sales experience in Insurance Sector At least 2 years of team handling experience Willing to travel across the assigned locations

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4.0 - 9.0 years

6 - 10 Lacs

Sangareddy, Rangareddy, Nalgonda

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•Handling a Team of RM,SRM and ERM's. •To establish a relationship with Bank Team and selling life Insurance product of our Company. •Conduct Product training for Bank Branches •Managing cross-functional relationships with Sales, Operations Required Candidate profile • At least 4 to 5 year of Insurance Sales Experience • Good Communication Skill • Minimum 1.5 years of experience in Banca Team Handling

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7.0 - 13.0 years

22 - 30 Lacs

Kolkata, Mumbai, New Delhi

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Juniper Square is looking for Senior Manager, Engineering - India to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

Posted 1 week ago

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6.0 - 11.0 years

12 - 18 Lacs

Bengaluru

Work from Office

To effectively manage a team of RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics Guide and mentor to the relationship managers to deliver superior customer experience Ensuring RMs are meeting the right set of customers and following the operating rhythm cadence as defined To carry out regular supervisory review cadence as defined Doing joint calls with mapped relationship managers to augment business conversions Customer complaints and service issues management to ensure satisfactory closure within the defined TAT SMFocus on portfolio quality by way of appropriate customer segment fitment, balance growth to maintain true customers and focus on cross-sell of non-financial and financial products Focus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped book Provide clarity of business objectives to the mapped RMs Monitoring sales and service processes of the RMs Complete ownership of KRAs of Mapped RMs and Senior RMs across NR, Priority and Burgundy Manage and control attrition in the NTB and ETB mapped book of the RMs Increase the liability book size of NTB and ETB customers mapped to the reporting RMs Improve the product per customer/ family by guiding RMs on the operating rhythm and the sales process To enhance and retain customer profitability by capturing larger share of wallet Ensure all customers are accurately profiled Ensure right products and investment advisory services are provided to the customers by the mapped RMs Ensure RMs are trained and well equipped with data and products to handle customer requirements and service requests Recruitment and training of the relationship management team Ensure timely certifications for all mapped RMs Work closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goals To aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMs To assist RMs to accelerate NTB acquisitions by help building referrals and pipeline for new accounts

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5.0 - 10.0 years

6 - 14 Lacs

Vijayawada, Visakhapatnam, Hyderabad

Work from Office

1.Manager - Agency will be responsible for handling an on roll team of 8 -10 sales managers in Agency Channel. 2.Team of Sales Manager will be responsible for Recruitment of Team (Life Insurance Advisors) from own social and professional network. Required Candidate profile Max Age is 48 yrs At least -6year of Agency Sales experience in Insurance Sector At least 2 years of team handling experience Willing to travel across the assigned locations

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10.0 - 18.0 years

30 - 45 Lacs

Chandigarh

Remote

Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances customer satisfaction, product adoption, and long-term retention. Key Responsibilities: Strategic Leadership: Define and implement the Customer Success delivery strategy aligned with client organizational goals. Drive initiatives that improve customer lifecycle management, product adoption, renewals, and expansion opportunities. Collaborate with post-sales practice leadership to design and execute strategies that support customer retention, adoption, and satisfaction. Work cross-functionally with practice leadership, team leads, Support, and L&D to align teams around a unified customer journey and consistent value delivery. Analyze customer data (NPS, CSAT, Churn, usage, retention, etc.) and provide actionable insights to the CS team and leadership. Team Building & Upliftment: Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) Develop career paths, training programs, and coaching plans to foster professional growth. Build a culture of accountability, empathy, customer obsession, and continuous learning. Identify and close skill gaps within the team. Best Practices & Process Optimization: Establish and document customer success best practices, playbooks, and engagement models. Drive process improvements to enhance delivery efficiency, enable data-driven decision-making, and support scalable reporting across the customer lifecycle. Implement tools and systems to support team workflows, such as CRM, CS platforms, and analytics. Design scalable health check frameworks and proactive risk mitigation strategies to support customer retention and success. Support QBRs and executive reporting with data-driven narratives and insights. Develop regular dashboards and reports for CS leadership to monitor customer health, risk, and renewal forecasts. Requirements: 10+ years of experience in Customer Success or related customer-facing roles, including 2+ years in a leadership or managerial capacity. Demonstrated success in leading high-performing, customer-facing teams with a focus on retention, satisfaction, and growth. Prior experience managing Customer Success Engineers (CSEs) is highly preferred. Strong technical aptitude, with hands-on experience or understanding of Cybersecurity and/or Database technologies considered a major advantage. Familiarity with Professional Services delivery models is a strong plus. Proven ability to leverage data and analytics to inform decisions, drive strategy, and measure success. Exceptional communication, interpersonal, and conflict resolution skills, with a customer-centric mindset. Experience with customer success operations frameworks and technology stacks including platforms such as Gainsight, Totango Proficiency in CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar tools. Strategic thinker with the ability to execute tactically and drive initiatives end-to-end. Comfortable working with global or multi-regional customer bases and navigating diverse cultural dynamics.

Posted 2 weeks ago

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5.0 - 10.0 years

7 - 12 Lacs

Hyderabad

Work from Office

Infinite Computer Solutions India Pvt. Ltd. is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey. Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

Posted 2 weeks ago

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4.0 - 9.0 years

6 - 9 Lacs

Sangareddy, Hyderabad, Nizamabad

Work from Office

•Handling a Team of RM,SRM and ERM's. •To establish a relationship with Bank Team and selling life Insurance product of our Company. •Conduct Product training for Bank Branches •Managing cross-functional relationships with Sales, Operations Required Candidate profile • At least 4 to 5 year of Insurance Sales Experience • Good Communication Skill • Minimum 1.5 years of experience in Banca Team Handling

Posted 2 weeks ago

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5.0 - 8.0 years

11 - 15 Lacs

Mumbai

Work from Office

Job Overview: Support the execution and implementation of standards for testing and commissioning of MEP systems as a subject matter expert on issues related to the MEP design development and implementation of the companys sustainability strategy and initiatives for the best & optimum resources and troubleshooting during project execution Key responsibilities: Coordinate with design development team and consultants during the development of schematics. Evaluate the schematic design documents for the feasibility of the MEP services. To review MEP drawings from architects / consultants and provide valuable inputs with regards to services to ensure that there are no gaps / omissions and the optimum services are being considered for execution of the job. Value engineering and provide guidance to concerned with all aspects of services to ensure effective decision making. Assist the Contracts team in preparing cost estimates, budgets, etc. as a subject matter expertise to ensure that there is no major deviations in cost estimates and also to provide feedback on services in existence and their durability / efficiency. Monitor work of contractors, to ensure that proper methods and technologies are being adapted while installation / execution of services to ensure durability / smooth functioning of equipment / resources and also there are zero / minimum maintenance required in the longer run. Attend meetings Project review meetings to monitor site progress and resolve issues, if any. Prepare various MIS and circulate to all concerned. Monitor budget for all MEP works and certification of bills, claims, etc by contractors. Maintain knowledge of modern maintenance techniques, machinery, processes and equipment related to services and recommend the best possible / optimum systems to be implemented so as to enhance the effectiveness of MEP services. Coordinate with internal team, consultants, contractors for execution of the MEP works and troubleshooting of hurdles / problems, if any to ensure that the project is not delayed and ensuring that the MEP works are carried out as per standards and in accordance with the Project timelines. Qualifications Qualification and Experience: Bachelor's degree in Electrical/Mechanical with 5 - 8 years experience as MEP professional for a construction company Competencies: Should have knowledge of complete construction process and their methodologies Having experience of working in under construction High rise buildings

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8.0 - 12.0 years

15 - 18 Lacs

Mumbai

Work from Office

Collaborate with business leaders and HR partners to understand talent requirements and ensure TA delivery is done within timelines. Create and implement comprehensive recruitment plans aligned with the business vertical's goals and objectives. Stay updated on industry trends and best practices in talent acquisition to enhance sourcing strategies and candidate engagement. Excellent and hands on knowledge of TA Dashboards, presentation, MIS and Analytics. Manage the full recruitment lifecycle, from job requisition to offer acceptance, for various positions within the business vertical. Create a live candidate pipeline to proactively manage projected attrition by conducting interviews, evaluate candidates' qualifications, and recommend top candidates for further consideration. Build SOPs for the team to provide an exceptional candidate experience throughout the recruitment process, ensuring prompt communication, feedback, and transparency. Drive candidate management by fostering a culture of developing and maintaining positive relationships with candidates, providing guidance and support during the application and selection process amongst the team. Plan and implement a recruitment marketing strategy to attract high-quality applicants in line with business strategy, needs and goals Collaborate with marketing and communication teams to develop compelling job advertisements, employer branding materials, and recruitment campaigns. Track, analyse, and report recruitment metrics, such as time-to-fill, cost-per-hire, and candidate quality. Provide regular reports and insights on recruitment activities, trends, and performance to business leaders and HR partners. Utilize data-driven insights to optimize recruitment strategies, improve processes, and make informed de

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8.0 - 13.0 years

4 - 9 Lacs

Agra, Jaipur

Work from Office

Greetings!! Openings: 5 Role: Manager/Sr. Manager (Recruitments Exp. is must.) Exp : 8+ yrs. Location: Jaipur/Agra Call : Aditi: 7891924379 Apply to- converseithiring@gmail.com Rgrds, Team Converse

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15.0 - 23.0 years

40 - 70 Lacs

Hyderabad, Bengaluru

Work from Office

Department Description: Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact. Role overview: Salesforce is currently seeking a Senior Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforces Industries Cloud . Responsibilities: You’ll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers. You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs. Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap. Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. Lead a project team of developers focused on driving optimized solutions for our Industries clients leveraging Salesforce Service Cloud, Sales Cloud, and Experience Cloud Ensure the success of these teams while securing the highest CSAT and business outcomes Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion Minimum Requirements: 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors. 8+ years of people management experience Strong application design skills combined with strong data, integration, and security architecture skills Expertise in one or multiples of Industry Cloud, Sales/Service/Experience Cloud, and Vlocity OmniStudio Integration Architecture (Must have) Platform Security (Must have) Identity and Access Management / Integration Security Sharing and Visibility (Must have) Data Architecture and Management (Must have) Architectural Design Patterns Apex Design Patterns (Must Have) Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) Proficiency in English Preferred Requirements: Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect) OmniStudio Developer/Consultant Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Adept at navigating/mediating conflict and fostering healthy dialogue Strong interpersonal skills - nurture effective working relationships with others Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

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4.0 - 8.0 years

6 - 10 Lacs

Bengaluru

Work from Office

C&W Services is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice Find out the different operational strategies Work on developing the current operational strategy applied to the company with the most recent technology Coordinate with the operations manager to take the required steps after brainstorming and research Optimize the operations in the company Put the suitable operational strategy to fit with the companys culture Implement the operational strategy in the different departments of the company Supervise the strategy, and make sure that all the employees respect this strategy Work regularly in improving the companys operations performance Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers Follow up with the running project daily in order to make sure that they follow the right operation process Check the logistics operations Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process Solve all the different problems that could face the operations, to ensure the operational strategy Issue a weekly, and monthly report for the operations manager to see all the updates realized on

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10.0 - 20.0 years

12 - 22 Lacs

Kolkata, Howrah, Haldia

Work from Office

Role & responsibilities Design and develop valves as per customer and application requirements. Manage valve sample development, testing, and approval. Design jigs, fixtures, and tools; coordinate with toolmakers and production teams. Prepare and maintain ISO documentation (FMEA, control plans, work instructions). Create and control engineering drawings using CAD software. Ensure document version control and compliance with ISO standards

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7.0 - 12.0 years

5 - 14 Lacs

Kumbakonam, Chennai, Virudhunagar

Work from Office

Hi, Greetings!!! We are hiring for Senior Manager/Branch Manager - TOP MNC Life Insurance. Channel : Agency/APC ( Team Handling) Job Location: Chennai, Thanjavur, Tirunelveli, Kumbakonam, Virudhunagar, Madurai, Coimbatore. Age: Below 45 yrs CTC : Up to 13 LPA Preferred candidate profile: Minimum 8 years insurance sales experience & 3 years in team handling required. If you are interested in exploring this opportunity, we would appreciate it if you could share your updated resume to loalithjobs1@gmail.com or WhatsApp to 89775 32829. Regards, Gowthami, HR Team, Loalith Manpower Services. Contact: 8977532829

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12.0 - 15.0 years

16 - 19 Lacs

Mumbai Suburban, Mumbai (All Areas)

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We are looking a CRM professional to lead our Customer Relationship Management . The candidate must have experience in post-sales operations, front-end & back-end CRM . This role plays a critical part in ensuring a smooth journey for the customers. Required Candidate profile 1.Front-End CRM: Serve as the primary contact for customers post-booking. 2.Back-End CRM: Ensure accurate documentation & regulatory compliance. 3.Team Management: Lead a team of CRM & RM executives.

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8.0 - 13.0 years

25 - 32 Lacs

Pune

Work from Office

End-to-end Direct Tax compliance (TDS, advance tax) Handling tax litigation, assessments, and departmental interactions Advisory on withholding tax, Form 15CB, POEM, PE exposure Team management, training, recruitment, and internal knowledge sharing Required Candidate profile Qualified CA with 8–10 yrs of experience in Direct Tax post qualification Strong in tax advisory, litigation & international taxation Excellent comm & leadership skills Experience managing 7–8 members

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10.0 - 15.0 years

8 - 10 Lacs

Chennai

Work from Office

Positions available: Assistant Manager – RCM Domain: Medical Billing Designation: Assistant Manager Experience: 10 Yrs to 15 Yrs Salary: As per norms Location: Chennai Work Mode: Work From Office Required Candidate profile Should have complete knowledge & understanding in E2E RCM. Experience in Raintree PM & PT specialty is an added advantage. For more details contact / whatsapp: Mr.Saran -8939678664

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10.0 - 15.0 years

6 - 9 Lacs

Chennai

Work from Office

Greetings from e-care India !! We are looking for Account Manager to Senior Manager operations (Day shift) from 10 years of Experience. Job Essentials: Good oral & written communication skill Work Experience in E2E of RCM (Charges, Payment & AR) is mandatory 2+ years of Experience in handling Team & Tracking their KPI Experience in handling clients & Managing reports Good at Generating reports Work from office Interested and suitable candidates can share their resume to career@ecareindia.com along with current take home, Expected Take home and Notice period. we will revert with the schedule details.

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10.0 - 15.0 years

6 - 12 Lacs

Chennai

Work from Office

Role: RCM Senior Manager / Manager Experience: 10+ years in RCM, medical billing, and E2E, Raintree PM & PT, Teams production, SLA delivery with 150 FTE etc. Loc: Chennai Night Shift Salary: 12 LPA Immediate to 15 days NP Regards, Ragul 8428065584

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17.0 - 23.0 years

1 - 1 Lacs

Hyderabad

Work from Office

Shifts - US Saturday- Sunday off Manager-HRBP Job Description. Work Experience Requirements/Responsibilities Responsible for ensuring that all employment practices are handled in accordance with the local laws, including payroll and benefits, and disciplinary actions. Arranging Job Rotation and ensuring HR availability as per the business and organizational requirements Devising and implementing the company policies Job analysis, Competency mapping experience. Streamlining HR activities. Maintaining various HR related reports using excel and performing data & trends analysis Manage Appraisals, Promotions increments and Performance management cycle Assistance in organizing of get-togethers, picnics, parties and other employee engagement activities and initiatives Managing Employee Relations, conducting Skip Level meetings and improving employee connect Experience in Client Management and Interaction will be preferred. Experience in employee onboarding and induction Would require experience with executing process improvement & compliance standards. Should be able to conduct weekly and monthly internal and external reviews & prepare strategies to improve employee morale and retention Good people development skills Ability to liaise with relevant support departments and business stakeholders Ability to create an environment of trust and fairness Driving organizational culture and value Grievance management: Competency mapping: Disciplinary actions: CSR / WE: Payroll: Audits: Attrition management / excel skills / analysis Absenteeism Management: Policies / Procedures: Analysis: Exit analysis: SKIPs / focus groups / trainings: Analysis KPI management: EWS: RAGs analysis Labor norms: Salary break up: Red zone intervention: Harassment: no – needs to read and research Manages human resources policies and programs related to recruitment and selection, associate relations, and other HR functions for a single location ensuring policy and regulatory compliance. The Manager is responsible for developing and supporting retention initiatives by executing programs developed to improve employee morale and attrition. In addition, the Manager acts as a leader in the site providing guidance and counsel to the operations management team. Manages, coaches, and develops site HR team and serves as a mentor to other HR professionals. Experience : Generally 5 or more years progressively responsible experience as a Human Resources Manager, Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment. Experience managing, coaching, and developing others. Experience demonstrating extensive knowledge, interpretation, and application of employment laws. Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance. Prior experience delivering HR training and development programs. Demonstrated success in conducting behavioral interviews and management talent assessments. Experienced in leading positive change. Call Center industry experience preferred. Skills & Knowledge : Strong interpersonal and collaborative skills including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills. Success in developing and making compelling written/oral proposals. Strong problem solving/consulting skills. Excellent time management skills. Excellent planning and organizing skills, especially prioritizing multiple projects/tasks. Demonstrated listening skills. Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook with the ability to assimilate, present and analyze data as needed. Strong analytical and presentation skills hence excellent MS office knowledge is a Mandate Knowledge/Abilities : Demonstrated business savvy with ability to develop and maintain successful partnerships with both management and associates. Ability to serve as an associate advocate while balancing the needs of the clients and the company. Ability to provide superior service to associates by listening, comprehending and guiding them through the issue to closure. Demonstrated ability to effectively deal with ambiguity. Ability to develop strong business relationships. Proven ability to influence associates at all levels. Demonstrated ability to adapt to changing priorities and provide proactive, effective change leadership. Understanding of and ability to ensure compliance. Expert at establishing and maintaining effective relationships with management staff, front line associates, the general public and clients. Confidentiality is critical. Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented. Good knowledge of Statutory compliance and Audit requirement Knowledge of Sexual harassment / ICC Committee and the compliance towards the same. Engagement in CSR activities

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10.0 - 13.0 years

20 - 25 Lacs

Pune

Work from Office

Rapid7 is looking for Senior Manager, India Country Finance Manager to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice Find out the different operational strategies Work on developing the current operational strategy applied to the company with the most recent technology Coordinate with the operations manager to take the required steps after brainstorming and research Optimize the operations in the company Put the suitable operational strategy to fit with the companys culture Implement the operational strategy in the different departments of the company Supervise the strategy, and make sure that all the employees respect this strategy Work regularly in improving the companys operations performance Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers Follow up with the running project daily in order to make sure that they follow the right operation process Check the logistics operations Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process Solve all the different problems that could face the operations, to ensure the operational strategy Issue a weekly, and monthly report for the operations manager to see all the updates realized on

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