Senior Manager - BPO Operations, Bangalore

Conduent

12 - 20 years

10 - 20 Lacs

Bengaluru

Posted:5 days ago| Platform:

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Skills Required

Bpo Operations Management Bpo Operations senior manager operation manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Manager Operations

Night Shifts

Location: Whitefield, Bangalore

Job Responsibilities :

Min. 14-18 year of overall experience in call center/BPS, with 2+ year of experience as a Senior Manager operations
Should have managed team size of min. 300+ HC.
Experience in working for International Voice process (Call center/Backend) is mandatory
Experience of handling multiple clients at the same time.
Manage and deliver Service level as expected.
Good communication and interpersonal skills
Good knowledge of MS Outlook, MS Excel and, MS PowerPoint
Creating Report, dashboard, PPTs
Participation in client calls/quality Calibration/Process updates.
Participate in MBR/QBR
Review financial data, expense forecast and budgets.
Possess knowledge on FTE estimation, planning, Attrition etc.
Good in people engagement
Ready to work in US time zone and flexible with shifts.
Ready to work additional hours as and when required.

Share the updateresume to Saanvi.v@conduent.com / Nallamilli.Veeraraghavareddy@conduent.com

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