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ICON plc
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Senior Learning & Development Coordinator

Senior Learning & Development Coordinator

ICON plc

2 - 3 years

4 - 5 Lacs

Chennai

Posted:5 days ago| Platform:

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Skills Required

Health insurance Interpersonal skills Assurance LMS Process improvement Pharma Healthcare Clinical research Customer service MS Office

Work Mode

Work from Office

Job Type

Full Time

Job Description

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries-

Working as part of the global ICON University, the purpose of this role is, to provide support for the development and delivery of learning and development solutions to meet the identified needs of ICON s employees at all levels, enabling them to develop and grow as trusted partners to all our customers, external and internal- To support the ICON Learning management system by providing timely customer service via ICON s help desk application-

Responsibilities:

Recognize, exemplify and adhere to ICONs values, which center around our commitment to People, Clients and Performance-
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs-
Provides programme support as assigned
Provide support for external and internal audits and/or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary-
Maintain departmental files, as necessary
Demonstrate leadership by working at a high level of quality with minimal supervision
Mentor and coach other Learning and development coordinators as required
Provide timely and professional customer service via ICON s help desk application
Provide support for ICON systems that promote learning and development
Ability to communicate effectively with internal and external customers
Generate reports as necessary
Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned-
Proactively informs Icon University management of department and or learning and development related issues-
Work collaboratively and proactively as part of the wider ICON University team
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- The requirements listed below are representative of the knowledge, skill, and/or ability required- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions-
US/LATAM/CAN: experience in relevant discipline in Training, Learning Development, Education, Management, HR or other
EU/APAC: In depth proven experience in relevant discipline in Training, Learning Development, Education, Management, HR or other
Demonstrates the ICON competencies
Demonstrates excellent interpersonal and communication skills (oral and written)-
Ability to work effectively and efficiently on global networked computers using current systems, and/or software including the MS Office applications: Excel, Powerpoint and Word-
Demonstrates high level of organisational skills, attention to detail and accuracy in work completion-
Ability to work as part of a remote global team
Ability to work effectively and efficiently with current learning and delivery technologies
Fluent in English (written and oral)
Ability to travel domestically and internationally as necessary and not expected to exceed 10%-

What are we looking for:

Min- Graduate or should have Bachelors Degree in any stream
Should have 2-3 years experience in Cornerstone LMS
Should have Advance Excel knowledge experience
Should have good communication interpersonal skills
Open for Hybrid role (Chennai- Thooraipakkam)

Our benefits include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family s needs-
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead-
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being-
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others-

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Senior Learning & Development Coordinator