19 Flm Jobs

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Geographic Information Systems(Maps). Experience: 3-5 Years.

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: AM Coding. Experience: 3-5 Years.

As a potential candidate for a future with us, you should possess 5-8 years of experience as a Front Line Manager (FLM) in the automotive industry. Along with that, you are required to have a Bachelor's degree in Mechanical Engineering. Your expertise in shift management, knowledge of IATF system requirements, experience in managing operators, and familiarity with SAP production module are essential for this role. Our company, with over a century of experience, is a technology leader in the production of starter motors, generators, start/stop systems, and mild hybridization. We prioritize innovation, development expertise, and the highest quality standards to serve as a reliable partner for automotive manufacturers across 16 locations worldwide. Our products are not only efficient and durable but also offer high functional flexibility and solutions for global product platforms and stricter CO2 requirements. If you are seeking a role where your skills and qualifications can contribute to shaping progress in the automotive industry, we invite you to explore the opportunity with us. You can reach out to Roopa S at Roopa.shivanna@seg-automotive.com or visit our website at https://www.seg-automotive.com/career-application-platform for more information. Kindly refer to the reference code HRL2 when applying for the position.,

For more than a century, you have been shaping progress in the product sector as a technology leader, whether it's starter motors, generators, start/stop systems, or mild hybridization. Your innovation, development expertise, and the highest quality standards make you a reliable partner for automotive manufacturers at 16 locations worldwide. Your products are not only efficient and durable but also provide high functional flexibility and the right answers for global product platforms and more stringent CO2 requirements. To excel in a future with us, you should possess the following qualifications and experience: - 5-8 years of experience as FLM - Education Qualification: B E in Mechanical Engineering - Automotive Industry experience - Shift managing skills - Knowledge of IATF system requirements - Experience in managing operators - Familiarity with SAP production module If you are ready to contribute to our team, please contact Roopa S at Roopa.shivanna@seg-automotive.com or visit our website at https://www.seg-automotive.com/career-application-platform. Don't forget to mention the reference code HRL2 in your application.,

Role & responsibilities ou will work with This role collaborates closely with the Business Teams, ERP Sustain & Operations Team & the ERP Transformation Program to design and implement outstanding SAP S/4 Field Logistics solution. You will work alongside business team members, enterprise architects, functional consultants, and third-party vendors to develop and integrate the solution. This role will work within the Technology DevOps Team and is encouraged to work in close collaboration with geographically dispersed team members including Global Functional and Technical Product Managers and Owners and to collaborate with wider teams within Technology. Let me tell you about the role As a Senior Enterprise Technology Engineer (Field Logistics) is a critical role responsible for the design, implementation, configuration, and support of SAP Field Logistics solutions, primarily focusing on the integration with other relevant SAP modules (e.g. MM, P2P, FICO). This role requires deep expertise in SAP S/4 Field Logistics processes, standard methodologies, and integration points, as well as strong analytical, problem-solving, and communication skills. This role will work closely with business users, technical teams, and external consultants to ensure that the SAP S/4 Field Logistics solution meets the organization's business needs and is aligned with its overall Technology strategy. Responsibilities: Lead the design and configuration of SAP S/4 Field Logistics solutions, including defining organizational structures, customizing functionalities, and configuring integrations with other SAP modules. This includes understanding business requirements and translating them into technical specifications. Analyze and understand business requirements related to field logistics processes, translate them into functional specifications and propose solutions within the SAP Field Logistics framework. Identify areas for process improvement and optimization. Lead SAP Field Logistics implementation projects, including project planning, testing, training, and release support. Manage cutover activities and post-implementation support. Investigate and resolve issues related to SAP Field Logistics, working closely with technical teams and SAP support as needed. Perform root cause analysis and implement corrective actions. Find opportunities to improve and optimize SAP Field Logistics processes and functionalities, propose enhancements and implement approved changes. Stay up to date with SAP standard methodologies and new features. Create and maintain comprehensive documentation related to SAP Field Logistics configurations, processes, and user manuals. Ensure documentation is accurate and readily accessible. Share knowledge and standard methodologies related to SAP Field Logistics with other team members and business users. Mentor junior team members. Collaborate effectively with business users, IT teams, and external consultants to ensure seamless integration and support of SAP S/4 Field Logistics solutions. What you will need to be successful (experience and qualifications) Demonstrable ability to analyse and optimize business processes related to field logistics. Deep understanding and hands-on experience with SAP Materials Management and Inventory Management modules, including configuration, customization, and integration. Demonstrable experience in field service operations, service parts management, mobile workforce support, logistics coordination, reverse logistics, and field inventory management. Experience working as a consultant, ideally within a Big 4 or similar consulting firm, is highly advantageous. This includes client interaction, requirements gathering, and project delivery. Deep understanding of the specific industry the client operates in (e.g. Oil & gas, utilities, retail) is crucial for tailoring solutions. Demonstrated ability to manage projects, including planning, execution, budget control, and collaborator communication. Good understanding of how SAP MM/IM integrates with other relevant modules (e.g. PM, FI/CO) and other systems. Understanding of organizational change principles and experience in supporting organizations through change initiatives. Essential Skills Bachelors experience or equivalent experience or equivelent degree in Computer Science, Information Systems or a related field. 10+ years of experience in SAP S/4 Field Logistics configuration and implementation Skills that set you apart Other certifications related to supply chain management, logistics, or project management (e.g., CSCP, PMP) can be useful. Master’s degree experience in computer science SAP S/4 Field Logistics configuration and implementation experience both for Upstream O&G and Refineries Project Management experience delivering IT led projects Broad experience giving and collaborating to assist design, plan, implement, maintain, and document services and solutions Exposure to large-scale SAP ERP migrations and enhancements. Experience working in highly regulated industries such as energy, finance, or manufacturing About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Additional Information We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered. What you can expect from us! Our commitment to diversity, equity and inclusion: At bp, you could be part of Business Resource Groups (BRGs) which belief in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs’ dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to): bpWIN (bp Women’s International Network) Pride Working parents PEN (Positively Ethnic Network) bpInclusia (bp’s Asian community) bpEnerga (bp’s Latin community)

DB2 DBA with exp range 6-10 Years detail JD below Daily management, maintenance, monitoring, tuning and support for DB2 v9.0 and V9.5 databases in UNIX environment (RHEL 5.0 to RHEL 7.2) and windows platforms. Perform database software installations including database creation, configuration and applying fix packs and migration of databases as per the Patch Applicability Matrix. Performing weekly offline backups and daily online backups to Disks/TSM and tapes using scripts and manual methods. Responsible for application SQL Query tuning, database parameter tuning, operating system tuning, memory tuning. Database Backup/Recovery on databases and file system backups. Redirect Restore to move application from Development, QA and Production. Implementing purging policies over the database servers as per the customer data retention periods. Installation and configuration of HADR/HACMP on standalone, DB2 pureScale and DPF DB2 servers and performing failover on yearly basis. Efficiently carried out DBA responsibilities in planning DB2 version migration activities, in migration phases and in performing post migration tasks Daily and weekly database Maintenance and data movement activities such as backup, reorgchk, reorg, run stats, export, import, load and all related activities for OLAP database. Provide on-call support in adherence to specific business and customer Service Level Agreements. Managed database instances for Consolidated Online trading system in DB2 UDB in version 9.7/10.1/v10.5/11.1 on AIX 6.1 and Linux (RHEL 7) servers. Managed large, mission-critical databases. Interpreted business requirements and recommended solutions. Installation and configuration of DB2 Database servers for standalone and DPF environments in Linux and AIX operating systems. Performing table space re-balancing for ensuring the equal data distribution across all the data mounts and applying compress methods on tables for storage savings. Designing appropriate Database configuration parameters and tuning buffer pools for better optimised database performance. Separating the file systems enforced the UDB database standard practice and it also simplified table space and file system maintenance Managing DB2 Security by implementing patch management, password management, license management and GSD across all servers. Interact with the System Administrator for database issues including capacity planning, such as installation and configuration of new disks on Unix Systems. Responsible for searching various DB2 Fix Packs for v9.7 and v10.5/11.1 and providing assessment about these Fix Packs to the upper management. Accordingly applying various Fix Packs to v9.7 and v10.5/11.1 database servers. Performing weekly offline and daily online backups and restore functions using Symantec Net Backup. Redirect restored test databases with production databases. Moved databases from one server to another or from existing file systems to new file systems. Daily activities include removing deadlocks, transaction log resolution, bottle necks, dropping & re creating staging tables, optimizing complex queries using explain/db2exfmt. Deployed various scripts on production servers- Backup/Runstats/Log collection/Archive logs/Locking/WLM/Health Check/Audit log /High water mark/Diagnostic log/Transaction log/Migration from 9.7 to 10.5.x/11.x. through script. DB2 pureScale Skills . Backup, restore, and roll forward operations A) Instance monitoring B) Database alert management C) Database storage management D) Access management E) Remote installation and configuration of the Db2 pureScale Feature F) Creation and deletion of computing resources G) Addition and removal of hosts from the cluster manager and shared file system H) Host system maintenance I) Topology changes (add or drop members) J) Topology changes (add or drop CFs) K) Backup, restore, and rollforward operations within Db2 pureScale Feature If you are interested, please Share below details and Updated Resume Matched First Name Last Name Date of Birth Pass Port No and Expiry Date (Mandatory ) Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Employee type : C2H Daily management, maintenance, monitoring, tuning and support for DB2 v9.0 and V9.5 databases in UNIX environment (RHEL 5.0 to RHEL 7.2) and windows platforms. Perform database software installations including database creation, configuration and applying fix packs and migration of databases as per the Patch Applicability Matrix. Performing weekly offline backups and daily online backups to Disks/TSM and tapes using scripts and manual methods. Responsible for application SQL Query tuning, database parameter tuning, operating system tuning, memory tuning. Database Backup/Recovery on databases and file system backups. Redirect Restore to move application from Development, QA and Production. Implementing purging policies over the database servers as per the customer data retention periods. Installation and configuration of HADR/HACMP on standalone, DB2 pureScale and DPF DB2 servers and performing failover on yearly basis. Efficiently carried out DBA responsibilities in planning DB2 version migration activities, in migration phases and in performing post migration tasks Daily and weekly database Maintenance and data movement activities such as backup, reorgchk, reorg, run stats, export, import, load and all related activities for OLAP database. Provide on-call support in adherence to specific business and customer Service Level Agreements. Managed database instances for Consolidated Online trading system in DB2 UDB in version 9.7/10.1/v10.5/11.1 on AIX 6.1 and Linux (RHEL 7) servers. Managed large, mission-critical databases. Interpreted business requirements and recommended solutions. Installation and configuration of DB2 Database servers for standalone and DPF environments in Linux and AIX operating systems. Performing table space re-balancing for ensuring the equal data distribution across all the data mounts and applying compress methods on tables for storage savings. Designing appropriate Database configuration parameters and tuning buffer pools for better optimised database performance. Separating the file systems enforced the UDB database standard practice and it also simplified table space and file system maintenance Managing DB2 Security by implementing patch management, password management, license management and GSD across all servers. Interact with the System Administrator for database issues including capacity planning, such as installation and configuration of new disks on Unix Systems. Responsible for searching various DB2 Fix Packs for v9.7 and v10.5/11.1 and providing assessment about these Fix Packs to the upper management. Accordingly applying various Fix Packs to v9.7 and v10.5/11.1 database servers. Performing weekly offline and daily online backups and restore functions using Symantec Net Backup. Redirect restored test databases with production databases. Moved databases from one server to another or from existing file systems to new file systems.. Daily activities include removing deadlocks, transaction log resolution, bottle necks, dropping & re creating staging tables, optimizing complex queries using explain/db2exfmt. Deployed various scripts on production servers- Backup/Runstats/Log collection/Archive logs/Locking/WLM/Health Check/Audit logHigh water mark/Diagnostic log/Transaction log/Migration from 9.7 to 10.5.x/11.x. through script. DB2 pureScale Skills .. Backup, restore, and roll forward operations A) Instance monitoring B) Database alert management C) Database storage management D) Access management E) Remote installation and configuration of the Db2 pureScale Feature F) Creation and deletion of computing resources G) Addition and removal of hosts from the cluster manager and shared file system H) Host system maintenance I) Topology changes (add or drop members) J) Topology changes (add or drop CFs) K) Backup, restore, and rollforward operations within Db2 pureScale Feature

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Mortgage( Active/ Default Servicing). Experience: 3-5 Years.

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Health and Welfare (HW). Experience5-8 Years.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management. Experience1-3 Years.

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years.

GIS Mapping Team Lead - Hyderabad (Upto 15 LPA) Monthly, Quarterly, Annual performance reports, and attrition. Team handling GIS data analysis & QA Performance tracking & reporting Issue resolution & escalation Compliance & documentation Required Candidate profile Designation: Team Leader - Non-voice (GIS Mapping) Shifts: 24x7 rotational(5 Days) Cab: Both-way cab Meal: Provided Experience: Min 2 Years Connect - 9329922458, 9329922454

Company Name: Kesari Tour Position: RBI Compliance (Forex) Qualification: Any Graduate Experience: 3- 5 years Location: Mahim, Mumbai Job Roles and Responsibility: - Reconciliation of FLM 1 & 8 on a monthly basis. Submit FLM 8 & other reports to RBI on a monthly basis. Remittances reporting to RBI. Remittances & Form 15CA reporting to Finance quarterly. MIS report for KFPL & KTPL-FFMC on a monthly basis. Incentives for KFPL Cashier & KTPL-FFMC remittance. Branch visits for audit purposes. Handling all RBI-related queries. Arranging all audit files, completing audits by external auditors, following up on queries, and preparing the final report. Renewing all branch insurance policies (fidelity policy & money insurance policy). Checking the cash book lock & physical stock lock in the system. Checking insurance limits & actual cash & currency stock limits. Cross-verifying data for RS & FS tally. Other projects and daily tasks. License renewal for KFPL & KTPL. Interested candidate can share there resume on akshatas@kesari.in or 8657549866

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Order Management(Comms).

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management. Experience1-3 Years.

About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Retail Banking (CLM). Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: L&P Policy Acquisition & Servicing. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Geographic Info. Systems(Car support). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.