SENIOR ENGINEER, PLATFORM ENGINEERING

About the Role: Grade Level (for internal use): 10 The Team The T echOps team is responsible for providing high quality Technical Support across a wide suite of products within PVR business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provid ed a high - quality service and maintaining client satisfaction . The team is responsible for owning and maintaining our cloud hosted apps. The Impact The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/ applications. Whats in it for you The role provides for successful candidate to have Opportunity to interact and engage with senior technology and operations users Work on latest in technology like AWS, Terraform, Splunk, Grafana etc . Work in an environment which allows for complete ownership and scalability Exposure to learn about industry leading OTC Derivatives and Pricing products Responsibilities We are looking for a seasoned TechOps /app Support Engineer who has experience The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements managing and maintaining cloud infrastructure performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status mentoring and developing junior members of the team ability to act as SME and ability to independently handle client issues and incident escalations What Were Looking For someone with 7 + (Grade 10) years of Application Support/TechOps experience with team management experience of over 3 years having below skills Knowledge of cloud technologies like AWS, Containerization , CI/CD, GitHub/Gitlab, Cloud networking - Must Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python) , Java Must Keen problem solver with analytical nature and excellent problem - solving skillset Open minded, flexible and willing to adapt to changing situations Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issue s/concepts to non-tech stakeholders