Senior Desktop Support Engineer

Senior Desktop Support Engineer

Kadel Labs is a leading IT services company delivering top-quality technology solutions since 2017, focused on enhancing business operations and productivity through tailored, scalable, and future-ready solutions. With deep domain expertise and a commitment to innovation, we help businesses stay ahead of technological trends.  As a CMMI Level 3 and ISO 27001:2022 certified company, we ensure best-in-class process maturity and information security, enabling organizations to achieve their digital transformation goals with confidence and efficiency. 

Experience: 3+Years

Location : Saket, Delhi

Working: 6 Days Working-Onsite

Job Description:

We are looking for a Desktop Support Engineer to provide technical assistance and troubleshooting to our clients and internal team. You will help install, upgrade and troubleshoot hardware and software systems.
The Desktop Technical Support will oversee the technical support tickets, their SLAs, asset management, service operations and functions in the organization. Ultimately, you will ensure prompt and accurate in closing all TechOps tickets on daily basis. At least 03 years of experience in similar role will be preferred.

Responsibilities

· Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting

· Adhering to resolution time & SLAs

· Troubleshoot problems with Laptop Hardware, Application, printer and OS

· Configuration of devices attached to laptops (PDA)

· Skills to provide Remote support on Phone or through tool

· Skill to communicate Microsoft or other Service Provider Tech Support

· Should handle installation and configuration of Antivirus Software on all the Desktops and Update of Anti-Virus patches.

· Proficient with or able to quickly learn the software and applications used in the organization and the industry.

· Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications

Requirements/Skills:

· Sound experience of L-1 Support for desktop trouble shooting, installation, upgrades and managing assets of company

· Hands on experience of Microsoft office 365 user management

· Installing, setup, configuration of Microsoft office suits, outlook, Antivirus, EPS and DLPs

· Relevant experience in handling customer service, Ticketing, SLAs

· Expertise in implementation, support, administration and management of Windows NT/2000/XP workstations and/or Linux servers.

· Cisco –Firewall,Switches,Routers Basic Hands on experience.

· Intermediate knowledge on Azure Cloud

Education and Experience

Bachelor’s degree in Computer Science, Engineering, or related field required.

Visit us:

https://kadellabs.com/
https://in.linkedin.com/company/kadel-labshttps://www.glassdoor.co.in/Overview/Working-at-Kadel-Labs-EI_IE4991279.11,21.htm

Job Types: Full-time, Permanent

Pay: ₹30,077.73 - ₹60,806.28 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift
• Fixed shift
• Morning shift

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 3 years (Required)

Location:

• Delhi, Delhi (Required)

Work Location: In person