Senior Customer Support Executive

💬 Sr. Customer Support Executive – Full-Time (On-Site, Hyderabad)

Location

Type

Experience

Team

✨ About Nobero

Nobero is a leading fashleisure brand reimagining everyday fashion for Gen-Z and Millennial India. We blend minimalism, comfort, and self-expression into versatile pieces—think oversized tees, joggers, co-ord sets, and travel-ready essentials.

Aditya Birla’s TMRW House of Brands

💼 What You’ll Do

🗣️ Front-End Support

• Respond to customer queries across

  live chat, email, and social media DMs

  (Instagram, Facebook)
• Handle issues related to

  orders, returns, refunds, size exchanges, delivery delays, and payment queries

• Maintain a consistent, empathetic, and brand-aligned tone in all interactions
• Ensure high standards of

  CSAT, TAT, and first-response quality

🧾 Backend Processes & Coordination

• Manage and monitor

  refund processing

  , follow up with the finance team if needed

• Track RVP raised vs. completed

  and flag pending requests
• Coordinate with courier partners for delivery escalations, delays, or lost shipments
• Reply to

  public comments on social media posts

  to maintain brand reputation and transparency
• Collaborate with warehouse and logistics teams for issue resolution
• Keep internal trackers updated (returns, delays, courier handovers, etc.)

🧠 You Must Have

• 3–5 years of experience in customer support

  (chat/email support experience preferred)

• D2C or e-commerce customer support experience is mandatory

• Excellent written and spoken

  English

  (Hindi is a bonus)
• Strong problem-solving skills and attention to detail
• A proactive mindset for handling both customer-facing and internal coordination tasks
• Willingness to work from our

  Hyderabad office

💡 Bonus Points If You Have

• Experience working in a

  fashion or lifestyle D2C brand

• Hands-on familiarity with:

• Limechat

  (chat automation)

• Shopify

  (order and customer view)

• Pragma

  (ticketing/workflow)

• Clickpost

  and

  Unicommerce

  (logistics and sync platforms)
• Comfort working with

  Excel/Sheets

  for trackers and reports
• Ability to manage busy seasons and handle pressure with calmness

🎁 Why Join Nobero?

• Own a key part of the customer journey in one of India’s fastest-growing fashion brands
• Work closely with operations, marketing, and leadership teams
• Be part of a youthful, fast-paced work environment backed by the

  Aditya Birla Group

• Enjoy exclusive employee discounts, early access to new collections, and real ownership over your work