Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Kolkata
>
Ginesys
>
Senior Customer Success Manager

Senior Customer Success Manager

Ginesys

10 - 15 years

35 - 40 Lacs

Kolkata

Posted:15 hours ago| Platform:

Apply

Skills Required

Analytical skills Business administration Health insurance Bengali Retail ERP Interpersonal skills Training and Development Customer experience CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Customer Success Manager

Join us as a

Senior Customer Success Manager

- in our

Customer Success Team

at Kolkata office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.

What You ll Achieve:

We are seeking a highly experienced and motivated Senior Customer Success Manager to join our dynamic team. The successful candidate will have a minimum of 10 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients. As a Senior Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our most strategic customers, driving adoption and retention, and identifying opportunities for growth.

You will:

Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
Develop and execute customer success plans, including onboarding, training, and ongoing support.
Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
Monitor customer health metrics and proactively address any red flags to prevent churn.
Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
Stay up-to-date with industry trends and best practices in customer success management.

Take this first step towards your dream career and an insane learning path.

Every Ginesys team member brings something unique to the table. Here s what we are looking for with this role:

Essential Requirements:

Bachelors degree in Business Administration, Accounts, or a related field.
Minimum of 10 years of experience in a customer success role, preferably in a SaaS company.
Proven track record of managing and retaining high-value customers.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
Self-motivated and results-oriented, with the ability to work independently and as part of a team.
Proficient in CRM software and other customer success tools.
Ability to travel as needed to meet with customers.
Language Proficiency : Hindi + Bengali

Desirable Requirements:

Experience with retail ERP.

Benefits:

We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:

Ginesys Academy for holistic training and development
Comprehensive health insurance coverage
Excellent rewards and recognition policy
Transparent compensation policy with no unnecessary deduction in CTC
Annual company off-site and a variety of events, celebrations throughout the year
Travelling opportunities between our offices across the country.
Annual Ginesys walkathon & related sporting events
Quarterly Coffee with CEO and more!

More Jobs at Ginesys

Project Manager

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Tech Support Engineer

Kolkata, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Dot Net Developer

Kolkata

2 - 7 yrs

INR 8 - 15 Lacs

Chief Revenue Officer

Gurugram

15.0 - 20.0 yrs

INR 16 - 20 Lacs

Customer Success Executive

Gurgaon, Haryana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Ginesys

Retail Technology

Hyderabad

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Customer Success Manager