Senior Customer Success Manager

As a Customer Success Manager, you will play a pivotal role in driving value for our clients through optimization and management of business processes. Your responsibilities will include synthesizing data at regular intervals, maintaining high-quality standards, leveraging cutting-edge technology for automation, performing analyses, updating business rules, presenting results to clients, and addressing queries on deliverables while generating focused insights. With a minimum of 3-5 years of work experience, you will be ideally positioned to excel in this role. While exposure to the Cybersecurity industry is preferred, it is not mandatory. Past experience in working with Advanced Excel and delivering powerful presentations will be advantageous. We welcome candidates from diverse educational backgrounds, but a proven track record in analytic and quantitative coursework is essential. Candidates holding bachelor's or master's degrees in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics, or Econometrics will be considered. Your key roles will involve developing and managing client portfolios, analyzing customer data to enhance customer experience, conducting product demonstrations, improving onboarding processes, mediating between clients and the organization to achieve mutual goals, handling customer requests and complaints, and minimizing customer churn to boost customer retention. In return, we offer a competitive salary, technical coaching for continuous professional growth, and recognition for your hard work. This is a full-time position with benefits including Provident Fund, a day shift schedule from Monday to Friday, and quarterly bonuses. To apply, please provide information on your current city of residence, total experience in Customer Success, notice period in days, and current annual salary. The work location is in person, and the application deadline is 15/07/2025, with an expected start date of 28/07/2025. For further inquiries or to speak with us directly, you can contact us at +91 9773695353.,