Senior Customer Excellence Lead Pricing

The role of Aviation Customer Excellence Team Lead involves working as part of the aviation customer excellence teams to enable efficient and effective processes by playing an integral part in order-to-cash operations. This includes managing pre-sales and post-sales activities, pricing administration, projects, continuous improvement, system set up activities, project delivery, supporting gross margin targets, and providing internal advice across the business. The primary goal is to drive business process improvement by measuring existing business processes" efficiency and developing sustainable, repeatable, and quantifiable improvements. Key Responsibilities: - Managing the aviation pricing team of approximately 6 members. - Acting as a Subject Matter Expert for complex deals to support aviation internal stakeholders. - Supporting global project implementation through providing process and systems input. - Providing input, support, and challenge to projects requiring pricing expertise. - Identifying and driving continuous improvements in customer experience and Aviation efficiency within the team. - Supporting queries and dispute management, driving corrections and improvements in pricing administration to support an effective order-to-cash process. - Managing and delivering pricing administration activities within the PROS pricing system, including price setup of price agreements and market prices. - Establishing team KPIs to monitor all tasks related to pricing administration within the team. - Some shift work may be required. Qualifications and Experience: - Proven experience of 8 to 10 years, including 5 years in a Team Lead capacity. - Bachelor's degree and/or equivalent experience with a successful track record in process excellence or similar supporting roles. - Strong interpersonal and communication skills with the ability to build relationships and influence at all levels. - Experience in analyzing and developing complex processes and successfully articulating these to internal partners aligning with the business strategy. - Data and systems knowledge, including a good understanding or experience of PROS, Salesforce, SAP, and Appian systems (advantageous). - Good knowledge of commercial and general aviation business is preferable. - Ability to demonstrate strong cross-cultural relationship-building skills. - Understanding agile methodology is an advantage. - Fluency in English mandatory. Shift Timing: Rotational Shifts Travel Requirement: No travel is expected with this role Relocation Assistance: This role is eligible for relocation within the country Remote Type: This position is a hybrid of office/remote working Skills Required: Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital fluency, Internal alignment, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, market, customer, and competitor understanding, Using insights dashboards,