Senior Collection Executive - Voice Process

Job Title: Senior Collection Executive

We are seeking a dedicated and results-driven Voice Process (Collection Executive) to join our dynamic team. In this role, you will be responsible for handling outbound and inbound calls to manage and recover outstanding debts from customers, while upholding the company’s values and maintaining positive customer relationships. Your primary objective will be to ensure timely payments, reduce delinquency, and minimize financial risks for the organization.

Requirements:

• Proven experience as a Collection Executive or similar role.
• Excellent communication and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and meet targets in a fast-paced environment.
• Knowledge of debt collection practices and relevant regulations.
• Ability to handle sensitive and challenging situations with empathy.

Responsibilities:

• Contact customers via phone, email, to collect outstanding payments and negotiate repayment terms.
• Monitor and track customer payments, update account records, and manage overdue accounts.
• Collaborate with customers to establish suitable payment plans or negotiate settlements.
• Maintain accurate documentation of all collection activities, communication, and agreements.
• Resolve payment disputes or discrepancies through investigation and collaboration with relevant departments.
• Prepare regular reports on collection activities, outstanding debts, and recovery rates.
• Provide excellent customer service and maintain positive relationships with customers.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi, English, Tamil, Telgu (Preferred)

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person