Senior Client Servicing Executive

Company Description Kahani - by i2c Events is dedicated to creating unique and unforgettable love stories for special events. Our team works closely with clients to bring their vision to life, whether it's a classic fairy-tale wedding or a modern celebration. We focus on creating themes that emotionally connect with clients and their guests, ensuring every detail is flawlessly executed. Role & Responsibilities: Attend leads from all venues, take down the briefing and make the first call to the client. Confirm the first briefing and plan the first meeting with the client Explain the company’s profile, portfolio, and understand clients’ requirements Discuss the in-house themes as well as current trends with the client Ideation and research as per the client's requirement Develop a customised presentation for the client Make a quotation for the client in coordination with the in-house quotation maker, as well as the Head of Department Be updated with the current trends of the market and research about the same in detail Finalizing the budget & theme, and other client requirements Post submission of the quotation, follow up with the closing of client. Search for artists, if required and provide a quotation for the same Delegate the project to the respective project head and keep clear communication of the requirement, making the client’s vision clear Maintain a relationship with the clients Involved in event planning and keeping a check on the target cost for the same Continuous follow-up on event execution as per the client’s vision Maintaining a good relationship with stakeholders Strictly following the set of SOPs proposed by the company for the Client service executive Communication & relationships: Internal: Team Members, Head of Department, Founder, etc. External: Clients, Vendors, Venue, Artist, etc. Skills: Excellent organizational and time management skills Strong analytical and problem-solving skills Effective communication skills Exceptional customer service skills Creative and aesthetic knowledge Technical Knowledge Negotiation Skill Education: Graduation / MBA in Management Experience: 3-4+ yr. Show more Show less