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Iron Mountain
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Senior Associate

Senior Associate

Iron Mountain

1 - 4 years

3 - 6 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Sales Web technologies ERP system Contract management Customer support data privacy Information management digital transformation Logistics Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation.

Primary Purpose of the role:

Process begins when the Contractual documents (Contract Copies, Pricing Documents) for Federal customers are being submitted by sales through Salesforce. The Account Setup team then reviews the contractual documents for further processing. If everything looks good for processing then the customer account gets set up in the ERP system along with the pricing details of their services. The setup process gets completed once the Orbit request has been closed from our end.
The process also involves submitting the invoices via web portal and invoicing customers on their special projects.
Process also involves performing demographic changes for the Federal
Customers
The position is challenging - it requires multitasking abilities, being flexible to change, solid contract management skills, Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication.

Key Areas of Responsibility

Examine all relevant information/inquiry received through sales force from internal stakeholders and determine if all the required documents have been submitted to create the new customer account.
Communicate effectively with company employees regarding proper required information and instructing them on proper procedures required for setting up the account.
Provide excellent support to the inside and outside sales team & Have regular follow up on the pending cases for faster turn around

Category: Customer Support

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Senior Associate