Senior Associate Analytics Solutions

As an Analytics Solutions Associate in Prime Financial Services, your main responsibility will be to offer a full range of services in cross-asset class financing, including Cash Securities, Fixed income, Synthetics, Securities Lending, and Bespoke Financing solutions within the Prime Brokerage business. You will be in charge of executing the complete Onboarding process, monitoring the Trade Life Cycle, Trade Reporting, and delivering top-notch Client Service to both Internal & External clients. You will lead the Prime Prematching team and other business-aligned support teams to address unmatched or failed trades for clients trading across different markets. Your role will involve ensuring all Pre-matching & Fails management activities are properly supported and executing all BAU related tasks (Pre-matching) as per agreed SLA. Collaboration with internal and external counterparts will be crucial to maintain strict controls in daily trade matching activities across various markets. Developing and implementing a comprehensive client service strategy that aligns with the organization's goals, enhancing client satisfaction and retention will be a key part of your job. You will also lead and manage the Client Service team, fostering a culture of excellence, collaboration, and continuous improvement. Your responsibilities will include overseeing the delivery of client services, handling client inquiries, issues, and requests efficiently, building strong relationships with key clients, and acting as an escalation point for critical issues. Additionally, you will collaborate with executive leadership and cross-functional teams to identify opportunities for improving service delivery and client experience. Monitoring and analyzing client service metrics and feedback to identify trends and areas for improvement will be essential. You will drive the adoption of best practices in client service processes, tools, and technologies, and prepare and deliver regular reports on client service performance and strategic initiatives to executive leadership. To be successful in this role, you must have a Bachelor's degree or above in Finance/Operations, experience in managing a team of 5+ members for a minimum of 2 years, and sound knowledge of intelligent automation toolkit such as Alteryx, Tableau, UiPath, and Xceptor. Strong quantitative, analytical, and problem-solving skills are required, along with a positive attitude, intellectual curiosity, excellent communication and interpersonal skills, strong organizational abilities, and the capacity to work independently and as part of a team in a fast-paced environment.,