Scheduler

Opportunity

For many who suffer with type-2 diabetes, a life without medication has never been an option - until Twin Health! We are looking for a passionate, motivated individual to help us schedule member appointments via video conferencing with our care team. Successful candidates will embody Twin s core values of passion, talent, and trust.

At Twin, the scheduling process has high demands and multiple iterations. The Scheduler supports members through their journey by helping coordinate the necessary video based meetings. Outreach will be conducted via chat messaging within the member s Twin App.

This critical role on the member operations team will work closely with the clinical team to engage and successfully schedule all necessary video conferencing meetings. We are looking for someone customer-service oriented, who is equally empathetic and outgoing; and committed to our mission of reversing chronic disease.

The schedule for this position is Monday-Friday, 9am-5:30pm CST.

Responsibilities

• Coordinating/scheduling member meetings with the care team


• Manage member meeting timelines in a centralized database


• Utilize Google Calendars and Twin s EMR to schedule


• Partner closely with the practice management operations team to refine and optimize Twin s scheduling processes, technology and collateral


• Track all scheduling efforts in a centralized database, meeting activity-based metrics


• Comfortable in a goal driven individual


• Ability to support scheduling issues with leadership and product support


• Ability to maintain high volume inbound and outbound correspondence with members.


• Systems: google suite, Slack, EMR equivalent


• Working a modified schedule or after-hours may sometimes be required


• Additional duties as assigned

Qualifications

Education and Experience:

• College degree preferred


• 1-3 years of experience in customer service and scheduling


• Healthcare experience


• Experience working remotely


• Detail Oriented


• Ability to navigate Google spreadsheets

Productivity:

• Handle a fast-paced environment with competing priorities. Use good judgment to appropriately prioritize your responsibilities and member needs


• Ability to meet decided-upon scheduling activity benchmarks


• Ability to work effectively in a virtual team environment


• Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve our member scheduling experience and conversion rates


• Manage high volume scheduling and systematic lead management

Communication & Hospitality Skills:

• Strong interpersonal, customer relationship/partnership and influential skills


• Must have excellent written and oral communication skills in English, along with the ability to strategically relate to and problem-solve with a diverse member-base


• Must be passionate about the success of our members and be skilled in the art of persuasion, while also empathizing with specific member needs


• Must have a measurable track record of customer service or scheduling success

Compensation & Benefits

The compensation for this position is $21.00 per hour.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies


• A remote and accomplished global team


• Opportunity for equity participation


• Unlimited vacation with manager approval


• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents


• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options


• 401k retirement savings plan