784 Sccm Jobs - Page 16

Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance. Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service. Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc., Very good scripting skills in vbs, Wise Script and batch scripting. Will act as subject matter expert on tools, programs and applications unique to the client environment. Will act as the go-to resource who helps resolve complex issues. Will match project priorities to industry best practices Lead continuous improvement actions. Train, mentor, and coordinate the activities of other members of the team. JOB Requirements: Must Have 8+ years of IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio, Install Shield, PACE etc., Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance Responsible for packaging applications including: MSI/MSP/MSM/MST Creation, ICE Validation, Conflict Analysis and Unit testing. Very experienced in creating installations from scratch, not just re-packaging, through entire lifecycle from gathering requirements to delivery. Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service. Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, Install Rite etc., Auto Assessment using compatibility test tools for Windows transformation projects. Very good scripting skills in vbs, Wise Script and batch scripting. Work with internal development teams to understand and be an SME on how best to deliver required functionality. Design, build and maintain the standard installation, management and monitoring routines, scripts, agents or capabilities that are bundled with the applications. Provide IT application operations, support, and troubleshooting of technology issues desktop application components. Proven record in integrated approach to large applications and technology platforms design, architecture and implementation Awareness of phases such as requirements definition, system design and testing / QA and transition to production. Deliver and respond as per service levels defined with the customers. Evaluation of the application/request given by the client, communicating (E-mail, Telephone, Chat) with the requestor in case any clarification is required. Gather the errors/problem documentation of the application by the application testers. Validate the Application Package for Internal Consistency errors using Package tools and troubleshooting accordingly. Perform Quality analysis for the Applications packaged using MSI Technology and delivering an error free package to the Customer. Ensure that the package complies with all client Standards Good Knowledge on ITIL. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description: Title of the Position: Infrastructure Engineer Designation: Engineer/Senior Engineer Work Location: Mangalore (Work from Office) No. of positions: 01 Client from: UK Business Unit: Application Development Shifts: UK shift Who We Are: unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Summary of the Position: Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UKs number one provider of secure, integrated cloud services to the small to mid-size market. Delivering critical business applications and infrastructure to the whole business, our IT and Digital team is a critical part of our Product and Technology function whilst being crucial in enabling us to deliver great service to our client. Our Infrastructure Engineers provide 3rd line support for internal users, including deploying and managing the platforms and servers we use to provide services. This position supports the internal server estate (Windows and Linux), Active directory and Microsoft 365 environments and are responsible for maintaining a secure and patched server estate. The role is also responsible for deploying new infrastructure as required and will work on projects alongside other members of the team and the wider business to assist with any infrastructure requirements and integrations. Roles & Responsibilities: (What you’ll do) Undertake project work on small specialist projects, as well as contribute to larger projects. Work with the application team, project managers, etc. to produce solution designs for new implementations. Project manage and deliver the implementation of new solutions in line with the IT and Digital strategy. Manage and maintain servers including patching, vulnerability management, capacity planning and improvement of performance. Manage and maintain Windows and Linux environments, including database, web, email, and remote desktop deployments. Manage and maintain Cloud environments including Microsoft 365 and Azure. Act as escalation point for infrastructure incidents. Provide escalation, mentoring and support to Technical Support teams. Participate in on call rota) Qualification & what you have Bachelor's Degree in Engineering, Computer Science, or related disciplines or equivalent experience in technical roles ITIL v3 / v4 Foundation Experience: Microsoft 365, including teams, SharePoint, exchange online and Endpoint Manger. Microsoft Security stack Microsoft Azure Application deployments through Microsoft endpoint manager and SCCM Microsoft server OS and apps including Hyper-V, AD, NPS and radius and remote desktop. Microsoft SQL and Exchange management and troubleshooting Linux OS and apps including lamp, postfix, PostgreSQL and SNMP VMware VSphere and vcloud director Mimecast Shifts: Flexible to work in shifts as and when necessary Skills: Excellent verbal and written communication Strong collaborative mind-set Continuous improvement mind-set Quick learner who easily adapts to ambiguous situations J trong relationship building skillsJ If Interested, please share your resume to dhanya.j@unifycx.com

Citrix - VDI, AWS Workspaces, Azure VDS Strong experience with Desktop virtualization technologies like (Citrix, AWS Workspaces or Azure VDS) Understands client computing & end users' services environment Windows Image build process & automation experience Windows patching experience, working with and trouble shooting end user issues. Common tools like SCCM, McAfee, MS Defender. Knowledge of active directory and domain joined infrastructure Experience with CI/CD or automation will be added advantage"

Skill: SCCM Environment Notice Period: Immediate . Employment Type: Contract SCCM: Assignment to start middle November Experience Building and tailoringSCCMenvironments and migration from old to newSCCMenvironment. At least 1 implementation project (implementingSCCM) in a global environment (multiple countries) Or, at least 3 years experience in simple migration projects Setting upSCCMservers on dedicated servers and in Azure Migration betweenSCCMservers in multiple domains Working with customized environment with Cloud gateway and multiple providers HTTPs configuration PowerShell scripting, to modify or create new scripts for background maintenance tasks and OS deployment. CustomizingSCCMSQL DB forSCCMitself and interfaces for other systems MBam (Bitlocker) implementation experience

Windows Admin Development of the Standard Operating Environment (SOE) for desktop and Servers platform Identification and analysis of Patches Identifying the impact of technical changes to or affecting the SOE to an operational level Provide 3rd line support to client support teams for the SOE when required Analytical and methodical approach to problem solving Effective communication skills in both verbal and written English Good organizational, interpersonal and documentation skills Very Client focused with regards to service delivery Self-driven and able to work by yourself or within a team Good troubleshooting skills (the ability to think logically through a problem) MCSE/MCP Certification in Windows An understanding of Software Deployment and Remote Support Tools Experience in Active Directory, Group Policy An understanding of Remedy EARS ServiceNOW or any such too Required Skills o MDT (Microsoft Deployment Toolkit) 2012/2013 o Desktop/Server Deployment Experience and/or SCCM experience

SAN, NAS, Backup, and Migration technologies, as well as VMware. Should have 6-10 years of experiences in Windows server Management Sound knowledge in Windows server 2008, Windows 2012R2, Windows 2016 and VMware infrastructure. Experience in dealing with various server hardware like Dell, Hp, Lenovo, IBM etc., Expertise with Windows Active directory, storage(SAN\NAS) administration at OS end Data migration tools like quest Experience in Windows/Veritas Cluster software administration Having experience in performing DR and role swap exercises on Prod environments Troubleshooting any technical issues independently Diagnosis, investigation, recovery and resolution of various types of hardware problems and software issues. Scripting (batch files, vbscript, PowerShell) and working knowledge of Active Directory- Group Policy (GPO), DNS, DHCP and SCCM.

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.. Key Responsibilities: SCCM Administration & Maintenance: Manage and maintain SCCM/MECM infrastructure, including servers, management point, distribution points, and clients. Perform health checks and routine maintenance of SCCM components. Monitor SCCM logs and troubleshoot issues related to deployments, updates, and configurations. Software & Patch Management: Deploy Windows updates, security patches, and third-party application patches using SCCM. Create and manage deployment packages for applications, drivers, and OS images. Ensure compliance with patching policies and update schedules. OS Deployment & Imaging: Configure and manage Windows OS deployment (OSD) using SCCM Task Sequences. Troubleshoot PXE boot, driver injection, and imaging related issues. Client Health & Troubleshooting: Ensure SCCM client health and remediate issues affecting deployments. Troubleshoot application installation failures, patching issues, and SCCM agent problems. Reporting & Compliance: Generate SCCM reports for software deployments, patch compliance, and inventory. Work with security teams to ensure endpoint compliance and vulnerability management. Technical Skills: Strong experience with SCCM/MECM (Current Branch ,2012, or later versions) administration. Handson experience with Software Deployment, Patch Management, and OSD. Good understanding of Windows Server (2016/2019/2022) and Active Directory. Familiarity with Intune, Azure AD, and Modern Endpoint Management. Shifts: 24*7 rotational shifts Qualifications Bachelors degree in Computer Science, Information Technology, or a related field.

Position Name: Service Excellence Specialist (SES) Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) Department-CIIB Wholesale Integrated Service Excellence(WISE) Job Role: 1PortfolioHandling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables.2Sanction LetterIssuance of sanction letter as per the terms and conditions of Sanction.3Security documentationIssuance of security documents as per the terms of sanction.4Verification Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution. #Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR 5ROC / CERSAI related compliancesEnsuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any6Document checking and limit loading Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents. #Handling Limit Loading in Banks systems #Updation and Management of Security/Collateral 7Security Creation / PerfectionCreation of security as approved and getting the security perfected in coordination with client / other banks.8Client Visits Visiting clients office for execution of documents wrt Credit facilities sanctioned. Attending consortium meetings for document execution. #Discussing with clients on negotiation in documents and seeking approval thereof. Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders. 9CustodianEnsuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents.10Document TrackingTracking of documents for receipt; deferral; expiry etc through systems11Closure/tracking of deferrals Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals. Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents. Job Requirements: Relevant experience in handling legal documents / service relationship. CA/MBA with 5-7 years of experience Ability to Influence/relationship Management Skills. Analytical and financial skills Strong communication. Eye For detail.

: Job TitleSecurity & Risk Delivery Manager Corporate TitleAVP LocationPune, India Role Description The Security Compliance & Risk Team is responsible for the overall security posture and risk governance across all End-User products and services. As delivery manager, you will be responsible for working directly with the EUC Security Compliance and Risk Manager and respective teams and stakeholders to respond to various regulatory and audit demands. This is also a dynamic role which will also entail leading collaboration and driving forward technology refreshes, the billing and various escalations for secure virtual desktops. Youll be a well-seasoned technologist with 10+ years of experience and will join a global team of other expert individuals that collectively make a large impact to our bank through creativity, innovation, and passion. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Must have strong relationship and project management skills. Drive delivery of risk and regulatory needs of the bank. Ability to distil / simplify technical information for presentation to senior management The ability to multi task, prioritize work and adapt during sometimes pressured situations. Experience of working in a Risk Function or Vendor Risk in a Technology Department Ability to lead discussions with Audit teams effectively Ability to effectively work with business users, developers and other technology colleagues outside of your direct team, across a broad range of business functions and at all levels of the organization Knowledge of Risk tools used in DB ie. GFMS, db SR / Ariba, NAR, Clarity, Waltz . Knowledge of Servicenow, MECM(SCCM), INTUNE, IT Hardware Asset management. Experience of working on coordinating activity related to Technology questionnaires received from regulators. Experience of operating within DBs Finding Management Policy (FMP) and Third Party Management (TPM) KOD Your skills and experience - Must have For Regulatory Audit and Response Effectively manage senior stakeholders in the EUC Technology Towers to manage the Risk & Control activities related to Security & Risk Team. The activities cover multiple risk areas incl. assessing and managing the risk log, remediation of risks, face off to audits, regulatory requests, governing technology risk metrics (incl Information Security), Security alerts, DR/BCM and vendor risk metrics. Evaluate evidence for closure of risk items in line with company policies. Face off to internal risk functions related to various risk initiatives and programmes. Presenting the Risk / Vendor Risk packs and providing updates to the Technology Tower Leads. The key objective here is to provide regular management updates with regards to the progress and challenges being faced regarding risk management activities. Managing regulatory responses for specific Technology towers. Numerous regulators and counterparties assess the banks IT security set up and the responses need to be provided in coordination with the Technology Tower areas appropriately and in a timely way. Actively suggest improvements and efficiencies that benefit the end user community and improve the overall risk processes with specific focus on the Vendor Risk processes. For the Secure Virtual Environment Experience with oversight and management of financial, operational risk, client-facing, and technical aspects of secure virtual environments or related technology. The candidate must have strong relationship and project management skills, be an expert in secure VDI technologies. Experience working with business clients to ensure adherence to relevant policies, including segregation of duties and least privilege access mandates; Govern the Provisioning vendor to ensure they are meeting SLA/KPI expectations, correctly following KOP and Change Management mandates, driving efficiency, accuracy and automation; Preparation of executive management reports and presentations; Experience with Tableau or other relevant dashboarding technology. Ensure on-going preparation of documentation/Key Operating Procedures and perform QA Familiarity with remote computing technologies like ZScaler, MFA, VDI environments, etc. Working knowledge of Microsoft Excel, Word, PowerPoint How well support you . . . . About us and our teams Please visit our company website for further information https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job description 1 year of tech support experience with International BPO (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience3-5 Years.

EUC Engg Lead Experience: Associate's degree and/or 8-10 years of experience. Strong background of proven success in EUC Engineering services required. Previous management experience of leading a team of EUC Engineering services team preferred. Solid record of success in managing customer satisfaction in an IT Services environment that includes EUC technologies like SCCM Infrastructure management, Image management, software distribution, app packaging, MDM, patch management, custom reporting etc. Skills: Proactive Analysis & Problem Solving, SLA adherence, Planning/Organizing/Work Management, Quality Orientation / Attention to Detail, Learning Agility, Influencing, Tenacity, Building Trust, Listening, Project Coordination / Management, Strong oral and written communications, Ability to effectively communicate and collaborate with several levels of the customers organization. Certifications: SCCM 2012, ITIL Foundations, Industry standard technical certifications, such as A+, and Project Management certification preferred. Leadership Position requires strong leadership to mentor a team of EUC engineering engineers spread across Image management, software distribution, app packaging, MDM, patch management etc. Ownership of customer satisfaction across numerous sites and levels of management also required. Previous leadership experience in an end user services environment is preferred. Ability to lead teams of field support technicians. Experience in this area is not required but a familiarity with it is preferred. Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. Participating in an on-call shift is also part of the job. Travel is required to customer locations. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMM Intune. Experience8-10 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: Altiris Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: MS System Center Operations Manager. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Software Distribution & Patch management. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Software Distribution & Patch management.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Software Distribution & Patch management. Experience5-8 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: EUC Consulting. Experience8-10 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: MS System Center Operations Manager. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Software Distribution & Patch management. Experience5-8 Years.

Role Purpose App Packaging -Intune Application Packager L3 Band B3 Experience in people management and leading a team. Minimum IT experience of 8-10 years Packaging experience of 8 years or more Should be capable of working on packages with no supervision. Good communication skills to coordinate with stakeholders for package User Acceptance testing. Experience in customer handling skills. Expertise in providing technical support is a key requirement. Reproduce issues internally and respond on time to customers. Strong analytical thinking. Performing the full life cycle of software packaging including definition, requirements gathering, analysis, and testing. Develop, test, and implement configuration changes/driver updates to improve overall windows client, stability & performance. Knowledge of installation mechanisms acquisition, execution, and rollback. Key Skills Technical leadership, Driving a team of 10-15 technical associates. Packaging toolsOrca, Install Shield, Admin Studio, ACT (application compatibility toolkit) MSI, App-V, MSIX technologies ScriptingBatch, VBScript, PowerShell Deployment Tool Kit Deployment toolsSCCM / Intune ITIL knowledge - Incident, problem, change, and service request management ITIL tool - SNOW Having knowledge of Mac OS, MSIX, and Intune would be an added advantage. Application packaging Experience SCCM deployment Experience Intune Win32 application experience Packaging to Application conversion Azure AD Group management Supersedence/Dependency experience UAT experience on Intune Company portal, PSADT, Scripting experience. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Application Packaging - Windows. Experience5-8 Years.

Key Responsibilities Windows Device Management: Configure and maintain Windows devices, ensuring a thorough understanding of OS installation and upgrade processes. Knowledge of Auto-pilot process is plus. Software Installation and Management: Oversee software installation and updates, possessing basic knowledge of software deployment processes and tools (SCCM\Intune) Technical Support: Provide L1\L2 technical support and troubleshooting for hardware, software, and network issues. Demonstrate good understanding of Widows OS (Windows 10 and 11), including log reading capabilities and the use of Event Viewer to diagnose and resolve issues. Network Knowledge: Support basic network connectivity issues, including troubleshooting network problems and ensuring stable performance as per basic scope of L1\L2. Windows Administration: Administer Windows environments, including user accounts, permissions, and system configurations (This will be mainly for L2 level) SCCM and Intune: Utilize SCCM and Intune for device management, software deployment, and policy enforcement. Active Directory: Manage Active Directory environments, including user account management, group policies, and permissions as per basic scope of L1\L2. Documentation and Reporting: Maintain accurate documentation of IT processes, configurations, and troubleshooting procedures. Provide regular updates on IT operations and issues. Team Collaboration: Work closely with other IT team members and departments to resolve issues within SLA and support IT initiatives. Compliance and Security: Ensure IT systems comply with company policies and security standards. Implement best practices for data protection and system security. ITIL and ITSM tool - Follow ITIL processes and use global ITSM tool to track the tickets and manage the delivery. What do you need to know? 1-3 years of experience in Windows device configuration, OS installation, and troubleshooting, with a deep understanding of OS installation and upgrade processes. 1-3 years of experience with software installation and management, including a strong grasp of software deployment processes and tools. Good knowledge of Windows 10 and 11, including log reading capabilities and troubleshooting using Event Viewer. Basic Experience with SCCM and Intune for device management and software deployment will be plus Basic knowledge of ITIL process framework and ITSM tools such as ServiceNow, Manage Engine Service Desk Plus etc with basic knowledge of Service\incident\problem\change management will be a plus Knowledge and experience managing and supporting Active Directory environments at L1 level Excellent problem-solving skills and the ability to work under pressure. Strong communication skills for effective collaboration with team members and end-users. Critical Experience & Qualifications Global delivery with diverse team and operate with urgency. Superior customer service mindset and solution delivery focus Great communicator with the ability to interact with a wide variety of stakeholders and present the business side of technical topics to diverse audiences. Thirst for learning and personal development BA/BS/BE/B.Tech/B.Sc./BCA/BCom etc degree. Microsoft or other certifications against the technologies mentioned above is a Plus What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment

Req ID: 320092 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Analysis Senior Associate : EPM Patch Management / Software Distribution to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Description: Overview: We are seeking a skilled Sr. System Administrator with a strong background in patch management (including 3rd Party Patching & Vulnerability Remediation) to join our dynamic IT team. This role is pivotal in ensuring the stability, security, and optimal performance of our organizations IT infrastructure through effective deployment and management of patches and updates via SCCM & Intune. Responsibilities: SCCM Administration: Configure and maintain System Center Configuration Manager (SCCM) for operating system deployment and patch management. Create and manage SCCM collections, queries, and deployment packages. Monitor SCCM health, troubleshoot issues, and perform regular maintenance tasks. Patch Management: Develop and implement patch management strategies and policies to ensure timely and effective deployment of security patches and updates across all endpoints. Coordinate patch testing, evaluation, and deployment schedules in alignment with business needs and maintenance windows. Stay updated with industry best practices and emerging trends in patch management to enhance system security and reliability. Endpoint Management: Manage endpoints across the organization, ensuring compliance with patch levels and configuration standards. Automate endpoint configuration and software deployments using SCCM to streamline operations and improve efficiency. Documentation and Reporting: Maintain comprehensive documentation of SCCM configurations, processes, and procedures. Generate regular reports on patch compliance, deployment status, and system health for stakeholders and management. Collaboration and Support: Collaborate with IT security teams to prioritize critical patches and vulnerabilities. Provide technical support and guidance to other IT teams and end-users on SCCM-related issues and patch management practices. Qualifications: 3 years of relevant experience or equivalent combination of education and work experience. Demonstrates a good understanding of SCCM Software Updates including 3rd Party Patching and Vulnerability Management Detection & Remediation. In-depth knowledge of configuration management principles and best practices. Preferred skills: SCCM Patching Patch Compliance Reporting 3rd Party Patching; ADR Vulnerability Management, Detection & Remediation Microsoft Endpoint Manager Admin Center Configure Update Ring Defender Security Center Device Compliance Assessment Endpoint Analytics Compliance Policy (Intune) Auto upgrade policy Windows Update for Business

Req ID: 320125 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a EPM Patch and Image Management Associate - Full Time to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Responsibilities: SCCM Administration: Configure and maintain System Center Configuration Manager (SCCM) for operating system deployment and patch management. Create and manage SCCM collections, queries, and deployment packages. Monitor SCCM health, troubleshoot issues, and perform regular maintenance tasks. Patch Management: Develop and implement patch management strategies and policies to ensure timely and effective deployment of security patches and updates across all endpoints. Coordinate patch testing, evaluation, and deployment schedules in alignment with business needs and maintenance windows. Stay updated with industry best practices and emerging trends in patch management to enhance system security and reliability. Endpoint Management: Manage endpoints across the organization, ensuring compliance with patch levels and configuration standards. Automate endpoint configuration and software deployments using SCCM to streamline operations and improve efficiency. Documentation and Reporting: Maintain comprehensive documentation of SCCM configurations, processes, and procedures. Generate regular reports on patch compliance, deployment status, and system health for stakeholders and management. Collaboration and Support: Collaborate with IT security teams to prioritize critical patches and vulnerabilities. Provide technical support and guidance to other IT teams and end-users on SCCM-related issues and patch management practices. Qualifications: 8 years of relevant experience or equivalent combination of education and work experience. Demonstrates a good understanding of SCCM Software Updates including 3rd Party Patching and Vulnerability Management Detection & Remediation. In-depth knowledge of configuration management principles and best practices. Preferred skills: SCCM Patching Patch Compliance Reporting 3rd Party Patching; ADR Vulnerability Management, Detection & Remediation Microsoft Endpoint Manager Admin Center Configure Update Ring Defender Security Center Device Compliance Assessment Endpoint Analytics Compliance Policy (Intune) Auto upgrade policy Windows Update for Business

Job Title: SCCM Admin L2 Location: Ghansoli, Navi Mumbai Experience: 4+ years Job Accountabilities Manage and maintain the MECM infrastructure, ensuring optimal performance. Oversee patch management, security compliance and software deployment across a large enterprise. Resolve advanced MECM-related issues escalated from Level 1 support. Provide troubleshooting expertise for OS deployments, application installations, and client communication issues. MECM Client Management Collaborate with other IT teams to maintain system health, security, and compliance. Create and maintain MECM reports, track deployment success, and monitor client health. Perform SQL database management and cleanup tasks for MECM. Automate tasks and optimize MECM operations through scripting. Reporting and Monitoring Documentation and Knowledge Sharing Skills Required (Knowledge and Skills) Bachelors degree in computer science or related field. 2-5 years of experience working with MECM and system administration. Strong understanding of software deployment, patch management, and MECM architecture. Experience with PowerShell and SQL Server. Excellent problem-solving skills and ability to troubleshoot complex issues. Key Attributes (Experience and Qualifications) Engineering in Electronics or Computer Science Graduate MECM Intune Certified would be an added advantage. Microsoft Certifications (such as Microsoft Certified: Windows Server Fundamentals or Microsoft Certified: Azure Fundamentals) are a plus. If Anyone is interested , please share their resume on snehal.navale@outworx.com