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Lead Administrator - L1

Lead Administrator - L1

Wipro

5 - 8 years

7 - 11 Lacs

Hyderabad

Posted:3 days ago| Platform:

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Skills Required

application packaging packaging sccm windows installer admin studio intune root cause analysis mac technical support vb script recruitment service improvement powershell microsoft windows user acceptance testing troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose
App Packaging -Intune Application Packager L3 Band B3

Experience in people management and leading a team.

Minimum IT experience of 8-10 years

Packaging experience of 8 years or more

Should be capable of working on packages with no supervision.

Good communication skills to coordinate with stakeholders for package User Acceptance testing.

Experience in customer handling skills.

Expertise in providing technical support is a key requirement.

Reproduce issues internally and respond on time to customers.

Strong analytical thinking.
Performing the full life cycle of software packaging including definition, requirements gathering, analysis, and testing.

Develop, test, and implement configuration changes/driver updates to improve overall windows client, stability & performance.

Knowledge of installation mechanisms acquisition, execution, and rollback.

Key Skills

Technical leadership, Driving a team of 10-15 technical associates.

Packaging toolsOrca, Install Shield, Admin Studio, ACT (application compatibility toolkit)

MSI, App-V, MSIX technologies

ScriptingBatch, VBScript, PowerShell Deployment Tool Kit

Deployment toolsSCCM / Intune

ITIL knowledge - Incident, problem, change, and service request management

ITIL tool - SNOW

Having knowledge of Mac OS, MSIX, and Intune would be an added advantage.

Application packaging Experience

SCCM deployment Experience

Intune Win32 application experience

Packaging to Application conversion

Azure AD Group management

Supersedence/Dependency experience

UAT experience on Intune

Company portal, PSADT, Scripting experience.

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

Conduct technology capacity planning by reviewing the current and future requirements

Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Manage the day-to-day operations of the tower

Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

Develop shift roster for the team to ensure no disruption in the tower

Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness

Build an internal talent pool of HiPos and ensure their career progression within the organization

Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Exercise employee recognition and appreciation

Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherenceKnowledge managementCSAT/ Customer ExperienceIdentification of risk issues and mitigation plansKnowledge management2New projectsTimely deliveryAvoid unauthorised changesNo formal escalations
Mandatory Skills:

Application Packaging - Windows.
Experience5-8 Years.

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Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

12238 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

Chairman

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Lead Administrator - L1