Salesforce Developer - Customer Care Agent Servicing

As a qualified candidate for this role, you should possess a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Additionally, you should have 4-5 years of software development experience, with a focus on multicloud architecture, specifically in Service cloud/Vlocity omnistudio. Your experience should include working with Omni studio tools such as Data Raptor, Integration procedure, Omni script, Flex card, Trigger, Apex, Lightning Web Components, Aura Components, and managed packages. Hands-on experience in development practices is a must. Your responsibilities will involve designing and implementing complex Salesforce solutions, including creating Salesforce flows, entry-criteria/profiles, and data migrations. You should be proficient in creating flows, modifying objects, creating custom objects, writing Apex, triggers, and integrating API services using IDE/VisualSourceCode/Codebuilder. Understanding differing integration patterns will be crucial in this role. Experience with system integrations involving Salesforce.com web services (JSON, SOAP) and Vlocity Integration Procedure is required. You will be developing Apex (classes and triggers) to extend Salesforce to meet business requirements and working on custom User Interface development, including Lightning pages and Web Components. High-quality code development that aligns with customer needs and emphasizes simplicity, clarity, and testability is essential. Collaboration with Ford IT/Development teams to integrate Salesforce across the business will be part of your role. Adhering to Salesforce best practices, maintaining code documentation, writing/maintaining test classes for all custom development, and extending these best practices across Ford organizations are key responsibilities. You will also take ownership of release cycles to implement and deploy new/updates to existing applications and code. Additionally, having excellent analytical and problem-solving skills, strong communication, and collaboration skills are important for successful performance in this role. You should ideally have a strong proficiency in the Salesforce development ecosystem (Apex, LWC, Visualforce, Java), significant experience in web development environments (HTML, CSS, JavaScript), and familiarity with agile development methodologies. Nice-to-have qualifications include Salesforce certification (Salesforce Developer/Omni Script Developer), Salesforce Administrator, Platform App Builder, Data Architect. Experience in SRE in Copado and ability to architect services considering observability, traceability, and monitoring aspects will be beneficial. Proven experience in architecting and implementing service-oriented solutions, configuring and managing enterprise monitoring tools, and integrating with Cloud PaaS tech stacks are also desirable skills for this role.,