Sales Support Executive

As an IT SaaS Support Executive at TilesView, you will play a crucial role in providing support to users of our AI-powered room visualization platform. Your primary responsibility will be to serve as the initial point of contact for our customers, helping them utilize our advanced visualization tools effectively, addressing any issues they encounter, and ensuring a seamless user experience. Your key responsibilities will include promptly responding to support queries through email, chat, and phone, troubleshooting issues related to TilesView's visualization platform, guiding users through product setup, onboarding, and training processes, collaborating with developers to report bugs and propose enhancements, maintaining comprehensive support documentation and case records, and conducting occasional user training sessions. To excel in this role, you should possess 6 months to 1 year of experience in SaaS or software support. However, freshers with relevant skills and internships are also encouraged to apply. Strong English communication skills, both written and verbal, are essential, along with excellent problem-solving abilities and a customer-centric approach. Familiarity with support tools like Zendesk, Freshdesk, or similar platforms would be advantageous. Joining our team offers you the opportunity to be part of a globally recognized SaaS brand and work in a fast-paced, innovation-oriented environment. You can expect rapid career growth, numerous learning opportunities, and the potential for long-term contributors to qualify for ESOPs, allowing you to share in our success. If you are ready to advance your career with us, we invite you to apply today by submitting your CV to career@tilesview.ai. Join us on this exciting journey of providing exceptional IT SaaS support and shaping the future of visualization technology.,