532 Rta Jobs - Page 7

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel PPT Interact with client stakeholders for validation Technical and Functional Skills: Bachelors degree with 0-1 Year experience. Strong interpretation and communication skills Strong written and verbal communication skills for stakeholders interaction Technical and Network knowledge will be helpful for troubleshooting on servers Strong proficiency in MS Office, especially MS Excel and PPT Development skill will be good to have People Skills and Other Personality Traits: Strong interpretation and communication skills Ability to communicate effectively with clients and/or higher management Eye for detail to do required monitoring & reporting

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel PPT Interact with client stakeholders for validation Technical and Functional Skills: Bachelors degree with 0-1 Year experience. Strong interpretation and communication skills Strong written and verbal communication skills for stakeholders interaction Technical and Network knowledge will be helpful for troubleshooting on servers Strong proficiency in MS Office, especially MS Excel and PPT Development skill will be good to have People Skills and Other Personality Traits: Strong interpretation and communication skills Ability to communicate effectively with clients and/or higher management Eye for detail to do required monitoring & reporting

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Job Profile: Experience: Minimum 4-5 years in elevator/construction or related engineering field. Key Responsibilities: 1. Technical Expertise: Must be technically sound in both electrical and mechanical aspects. Strong analytical and troubleshooting abilities Good communication and coordination skills Familiarity with elevator installation processes Proficiency in reading technical drawings and schematics Capable of troubleshooting any type of reported field issues independently. 2. Coordination & Communication: Act as a key link between the field team and the factory team. Collect all field-reported issues and communicate them effectively to the factory for resolution. Ensure timely and efficient coordination for the implementation of solutions. 3. FTB & System Handling: Responsible for uploading all Field Turn Back (FTB) cases into the ETQ system. Regular follow-up with the factory to track and close open FTBs. 4. Drawing & Layout Interpretation: Should be capable of reading and understanding layout and technical drawings to assist in installation and issue diagnosis. 5. PUI Completion: Support and coordinate with adjusters to complete PUI activities for new units.

WD job profile Real Time Analyst Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. Key responsibilities Monitor real time metrics (attendance & schedule adherence, average handle time AHT, automatic call distribution – ACD – talk time, after call work – ACW) to ensure proper staffing levels and compliance with the account’s service level agreements Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions Support communication with team leaders and frontline team members Core competencies Giving support, focusing on customers, embracing technology, managing self-development Leadership competencies N/A no people management accountabilities Functional competencies Knowledge of real time monitoring and reporting Analytical and problem solving skills Ability to work in a fast paced environment Qualifications 8+ months of work experience in contact center; workforce management experience is a plus High school degree CEFR B1-B2 English (oral/ written)

Urgently hiring WFM / RTA Associate - Dialer Operations US Process / NIGHT SHIFT WORK FROM OFFICE Experience of working on US debt collections process as Dialer Executive / WFM / RTA would be an advantage. Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor. Other duties as assigned Well versed with MS Excel functionalities such as Pivot table, V-look up, etc HIRING Dialer Executive / WFM / RTA EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS. ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILL Interested candidates can Email CV at hr1@bellovista.net

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Receiving and logging complaints containing complete details of the requests. Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting manager in conducting analyses is also within your scope. Prepare/contribute to the monthly management report for our clients. Working side-by-side with both engineering and facilities departments in handling our operational procedures. Collaborative mind-set 3. Remote Monitoring System: Remotely monitor the mail and voice alarms for critical systems. Monitor the Iconic alarms/faults for remote locations. Escalate potential alarms/faults to the stakeholders as per the SLA. Record the alarms/faults on shift basis. Compile the alarms/faults record and share it to the stakeholders on monthly basis. 4. Work Permits: Prepare and share the weekday/weekend work report as per the SLA timelines. Record the permit status communication. Prepare and share the weekday/weekend end of work report as per the SLA timelines. Compile all weekday and weekends report on monthly basis and share it to the stakeholders. 5. Reports: Prepare duty logs and sharing it to internal team at end of shift. Prepare histogram and share it to internal team and clients on weekly basis. Prepare daily reports on Iconic alarms/faults and share it to stakeholders on daily basis. Prepare weekly incident report and share it managers on weekly basis. Prepare monthly management reports and share it to stakeholders on monthly basis. Prepare adhoc reports and share it to the stakeholder. Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Knowledge for using technology tools in delivering day-to-day tasks. Excellent Organization, Time Management & prioritizing skills. Good communicator. Fluent spoken and written English language. Can communicate with colleagues, clients and vendors. Collaborative mind set: We believe that collaboration plays a central role in achieving success, demonstrate flexibility in working with a team, you must possess a customer centric focus and superior organizational skills to manage daily activities effectively.

EY- Assurance Senior Associate– Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines. Your key responsibilities Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients. Proactively identify staffing challenges and provide customized scheduling solutions. Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams. Ensure resource schedules are timely and accurately updated on the scheduling tools. Optimize resource utilization through effective scheduling strategies. Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates. Training and development of EM associates. Identifying and prioritizing opportunities for process improvement/re-engineering. Develop a strong business continuity framework for self and team. Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore. Skills and attributes for success Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts. Quick decision-making ability to accommodate real time staffing changes/requests. Strong execution skills with focus on meeting timelines and delivering highest quality service. Excellent verbal and written communication skills. Strong working knowledge of MS Excel, Word and PowerPoint. Excellent teaming and interpersonal skills. Strong time management and analytical skills. Stakeholder/client management experience. At least 1 year of experience in supervising a team will be preferred. Positive attitude and ability to excel under tight timelines. Ability to identify staffing challenges and provide proactive solutions. To qualify for the role, you must have Graduates with 3-6 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts. Exposure of short term and long-term resource planning would be an added advantage. Ideally, you’ll also have Proficiency in using MS – Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries What we Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Hiring for Senior WFM/RTA Designation - Senior Executive Experience - 2years Skill sets - excellent MS Excel skills with knowledge of advanced excel formulas , VBA automation Analyzing data and deriving meaningful observations for the use of management in decision making Functional level data collation and reporting to internal and external clients Candidates should have average English communication Ok with any Shifts and rotational week offs Candidates should be okay with WFO Candidates with 1 month of notice period and immediate joiners will be preferred Interested candidates can walkin to the office with their original documents

Job Location: Gurgaon, Mumbai, Bangalore Time: 2:00 PM-11:30 PM Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and position breaks to Manager and onshore team Create SOP and participate in training program Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed. Desired Candidate Profile: Knowledge of Syndicated Bankloan/ Private Credit / CLOs Processing experience of using Geneva as a software tool for Syndicated Bank debt Module Reconciliation experience of Cash and Position using DUCO or any other Recon platform Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Roles and responsibilities: Monitor IT systems and applications to ensure optimal performance and availability Act as gatekeeper for Incident Queues govern the queue flow Respond to alerts and incidents, perform troubleshooting, and resolve issues in a timely manner Escalate incidents to appropriate teams as necessary Document incidents, investigations, and resolutions in a clear and concise manner Communicate effectively with stakeholders, including IT teams, vendors, and management Participate in the development and implementation of monitoring tools, processes, and procedures Identify and recommend improvements to enhance the reliability and efficiency of IT systems and applications Maintain up-to-date knowledge base/SOP(s) on IT systems, applications, and best practices Work with managers in streamlining & optimizing incidents handling improving key KPI(s) MTTD/MTTI/MTTR Work on different tools which will help to identify Customer experience issue on live site/prod environment Create report on daily and weekly basis on alerts observed on different dashboard Technical and Functional Skills You have completed a Bachelors Degree. Strong proficiency in MS Office, especially MS Excel and PPT Strong interpretation and communication skills Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Manage IT service requests/tickets (network, hardware, software) within defined SLAs, ensuring client satisfaction and zero escalations. Diagnose tickets escalated from L1, perform root cause analysis, and deliver resolution or escalate complex issues to higher teams. Install/configure software and hardware, maintain system backups and logs. Collaborate with onsite teams for complex resolutions and review chatbot-collected logs for resolution Mandatory Skills: WFM (Ops). Experience: 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

This individual will be a member of the EMEA COE Finance India team. Working closely with Finance teams in EMEA, APAC and USA and, they will play an important role developing the FP&A function to support firm growth and be responsible for: Prepare and present fund level monthly valuations of real estate investments and debt securities Responsible for the preparation and reviewing of Quarterly Reporting, Net Debt Analysis, FX and MTM Impact analysis as well as Board Meeting Material Reconciliation and Variance Analysis: Close coordination with onshore and offshore teams to identify and reconcile the reporting data and provide regular variance analysis, with explanations, to global stakeholders Prepare and review materials for funds' regulatory reporting Oversee co-ordination and submission of quarterly US Securities & Exchange Commission (SEC) Disclosures for all International entities Assist with finance operations including Limited Liability Partnership administration and execution of centralised finance processes Continuously seek to create operational efficiencies and reporting enhancements Ad-hoc projects in support of the Firms businesses/new initiatives Prepare and present fund level monthly valuations of real estate investments and debt securities Responsible for the preparation and reviewing of Quarterly Reporting, Net Debt Analysis, FX and MTM Impact analysis as well as Board Meeting Material Reconciliation and Variance Analysis: Close coordination with onshore and offshore teams to identify and reconcile the reporting data and provide regular variance analysis, with explanations, to global stakeholders Prepare and review materials for funds' regulatory reporting Oversee co-ordination and submission of quarterly US Securities & Exchange Commission (SEC) Disclosures for all International entities Assist with finance operations including Limited Liability Partnership administration and execution of centralised finance processes Continuously seek to create operational efficiencies and reporting enhancements Ad-hoc projects in support of the Firms businesses/new initiatives ssential Skills & Experience: Masters degree Major/Minor in Finance, Banking or Mathematics is a plus Proficient clarity on basics of Financial statements Previous background within a valuation or reporting role a plus CFA designation and knowledge on derivatives is a plus Highly proficient in Advance Excel & Powerpoint skills; experience with Anaplan or Tableau is a plus Strong analytical and quantitative skills with a detail orientation Highly organized and able to prioritise deliverables and meet demanding deadlines in a fast paced environment Excellent interpersonal and communication skills, both written and verbal Highly self motivated with ability to work independently and work effectively in a team Collaborative and able to build strong relationships with a broad range of stakeholders Strong initiative, energy and confidence completing assignments with limited supervisio Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off Role is offsite RTA monitoring Produce Real time reports - Hourly/ Daily/ Weekly, Exception management Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling Produce daily, biweekly, and monthly reports to ensure adherence to planned activities Manage all offline activities, idle time / Report outage, Incident tracking, escalations & produce daily, biweekly, and monthly reports to ensure adherence to planned activities Assist with creating if metrics and targets to meet the SLA goals and highlight performance gaps on planned activities and goals. Performs analysis of data to surface trends and insights using analytical methods Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc Initiates, develops and implements improvements to workflows and processes and participate on special projects Assist with projects and other duties as requested or assigned Mandatory Qualifications: Any Graduate or Diploma Minimum 3 years of relevant experience as a RTA is Must Knowledge in WFM systems applicable for the account. Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is an advantage Knowledge in CRM tools like Avaya, In-contact and should be well versed with individual/Bulk skilling Excellent communication skills with ability to interact with external & internal stakeholders Experienced in MS Office tools, especially Excel and PowerPoint, Knowledge in Macros is an added advantage Must be highly self-motivated multi-task-oriented team member with ability to self-manage tasks to completion within structured timeliness and strong technical documentation skills Must be a team player within the ability to communicate & interact with external & internal stakeholders Problem solving, analytical & logical skills is critical and must have excellent English communication skills Interested Candidates can share your resume to - preetham.hr@sagility.com

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders Timely communication to stakeholders for the incidents nearing closure SLA Prepare and share open incident status to stakeholders n monthly basis 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool Receiving and logging complaints containing complete details of the requests. Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Keep tabs on feedback and communicate with the requestor to ensure the closure of the task Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls Assisting manager in conducting analyses is also within your scope. Prepare/contribute to the monthly management report for our clients. Working side-by-side with both engineering and facilities departments in handling our operational procedures. Collaborative mind-set 3. Remote Monitoring System: Remotely monitor the mail and voice alarms for critical systems Monitor the Iconics alarms/faults for remote locations Escalate potential alarms/faults to the stakeholders as per the SLA Record the alarms/faults on shift basis Compile the alarms/faults record and share it to the stakeholders on monthly basis 4. Work Permits: Prepare and share the weekday/weekend work report as per the SLA timelines Record the permit status communication Prepare and share the weekday/weekend end of work report as per the SLA timelines Compile all weekday and weekends report on monthly basis and share it to the stakeholders 5. Reports: Prepare duty logs and sharing it to internal team at end of shift Prepare histogram and share it to internal team and clients on weekly basis Prepare daily reports on Iconics alarms/faults and share it to stakeholders on daily basis Prepare weekly incident report and share it managers on weekly basis Prepare monthly management reports and share it to stakeholders on monthly basis Prepare adhoc reports and share it to the stakeholder. Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Technical hands Knowledge and penchant for using technology tools in delivering day-to-day tasks Excellent Organization, Time Management & prioritizing skills Attention to detail Good communicator: Do you have a fluent of spoken and written English language Can you communicate your colleagues, clients and vendors If you said yes to these, bring your ambition and explore our world of possibility. Collaborative mind set: We believe that collaboration plays a central role in achieving success, Demonstrate flexibility in working with a team, you must possess a customer-centric focus and superior organizational skills to manage daily activities effectively

What You'll Do Avalara is looking for a special someone to join a dynamic company and help us lead a team of sales development Reps to drive continued growth and excitement of our products and bring opportunities to our sales teams. The Sales Development Leader will oversee a team of approximately 10 individuals. Through training and mentoring this group of Sales Development Representatives, you will lead the way for some of our greatest future talent! You are compassionate and emotionally intelligent. You understand a one size fits all approach to coaching and developing doesnt always work. You embrace the different personalities that make up your team and adjust your methods accordingly. Reporting to Director Job Location: Pune Please Note: This is not a remote position. What Your Responsibilities Will Be Train, and Manage a team of Sales Development Reps responsible for creating primarily inbound sales opportunities Motivate Individuals and Team to exceed objectives through coaching, weekly one on ones, daily metric tracking and creative incentives Oversee the effective use ofcommandother CRM tools Work with Sales Operations and SDR Managers to refine processes, talk tracks and update training documentation Ensure positive and collaborative working relationships with both the Marketing and Sales organizations to maximize SDR impact Provide ongoing feedback to website developers and Lead Generation teams to help drive the highest quality responses to the SDR team Compile daily and weekly reports for quality assurance Supporting US clientele and will be required to work in Night Shifts What You'll Need to be Successful You have 8 or more years of experience in sales management for Inside Sales, Business Development, or SDR teams preferably in SaaS or technology sales call centers and people management role Skill set of identifying great talent and scaling a successful team (successful SDRs typically promote within 12-18 months which makes hiring and training a particularly important aspect of the job) Experience being while working in high growth, Strong working knowledge of inbound and outbound tele-prospecting methodologies in a highly automated environment Innovative and with the ability to train, coach and mentor individuals that embodies and demonstrates Optimism, Passion and Fun through high motivational energy Experience with Chilipiper, ExecVision/Gong or Outreach preferred

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: The Camera Image Quality Engineer will be responsible for the design and development of image quality evaluation systems to measure Image Quality (IQ) metrics for Mobile, Automotive, IoT, XR, and Compute Cameras. The role involves both objective and subjective IQ evaluations, including aspects such as color, white balance, texture, noise, details, bokeh, tone/exposure, resolution, and subjective artifacts. Key Responsibilities: Design and develop image quality evaluation systems to measure IQ metrics for various camera applications. Define image quality validation protocols, generate image/video datasets, and develop IQ metrics to evaluate and qualify camera solutions. Develop software tools for lab automation, IQ metric analysis, and IQ report generation. Generate image quality evaluation reports and communicate findings to improve IQ features. Qualifications: Strong understanding of camera imaging algorithms, including both traditional and machine learning-based features. In-depth knowledge of image quality aspects, IQ evaluation methodologies, and metrics. Experience in designing and setting up camera IQ lab tests and real-life test scenarios. Experience in developing objective IQ metrics. Knowledge and experience in machine learning algorithms for computer vision or computational photography. Familiarity with camera sensors and modules. Proficiency in programming languages such as MATLAB, Python, and C/C++. Excellent communication skills for generating IQ reports and collaborating with the development team. Work Experience: Minimum of 2 years of experience in image processing, computer vision, camera hardware or software development, or related fields. Experience in imaging algorithm development for denoising and sharpening, color management, and 3A. Experience in computational photography algorithm development. Experience in machine learning algorithm development for camera imaging pipelines and/or image processing features. Experience in camera IQ tuning for color, tone mapping, noise, texture/sharpness, exposure control, and white balance. Education: PhD or MS/M.Tech in Electronics, Electrical, or Computer Science Engineering. Specialization in Image Processing, Image Quality, or Color Science. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc. Roles and Responsibilities: Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.Implement data-driven solutions to meet business needs.Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.Ensure data quality, integrity, and security by implementing data governance policies and procedures.Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.Implement data-driven solutions to meet business needs.Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.Ensure data quality, integrity, and security by implementing data governance policies and procedures.Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc. Qualification Any Graduation

Job Title - GN - SONG - MT - Workforce Intelligence - Specialist Management Level: 09/ Specialist Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Roles & Responsibilities: As part of these, you will drive the following: Delivery of design and delivery in Customer Services domain :Workforce Optimization using various popular platforms available in the marker, designing target operating model for WFM processes based on the clients requirements Deploy popular WFM solutions like Verint, NICE, Calabrio, Aspect: Ability to create forecasting models using based on the clients inputs and add business / campaign input to the forecasting by liaising with the marketing team Create the capacity planning models based on the clients local labor laws :Propose scheduling models based on the clients input and process design for real time queue management, incident management etc Train and mentor the clients in-house team on WFM processes :Exchange best practices across both technical and functional experience on Customer Service Domain Identify and structure key issues into an issue-tree and set of hypotheses and plan and conduct research and analyses that address the most appropriate issues. Understand companys key strategic and operational issues spanning market definition, industry trends, and so on. Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options. Professional & Technical Skills: Use strong and a well-established record of accomplishments in designing: Deliver speech analytics solutions and/or platforms Deep dive with experience across the following characteristics: Experience in enabling WFM platforms including creating WFM processes Ability to use WFM software NICE, Verint, Calabrio, Aspect. Experience in implementing WFM platform including infrastructure design, deployment and ongoing operational run. Experience in contact center operations including operational and performance excellence Define WFM solutions: Apply gap analysis, design and implementation. Create business cases effectively: Maximize experience in ROI generation and project management of solution deployment. Additional Information: MBA from a tier 1 institute 2-8 years of experience in working with WFM solutions generating Forecasting, complex capacity models, scheduling, RTA and reporting. Designing and implementing WFM solutions for any industry 4+ years of project management experience. Consulting experience About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atAbout Our Company | Accenture About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network | Accenture in One Word come and be a part of our team. Qualification Experience: Minimum 4+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesTo maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficiencies What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Roles and Responsibilities: Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Qualification BE,Diploma in Automobile