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Analyst - L2

Analyst - L2

Wipro

1 - 3 years

4 - 8 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

workforce management real time analysis digital transformation rta wfm project management data analysis mis reporting forecasting rostering pivot table power bi business analysis vlookup avaya cms tableau capacity planning advanced excel mis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage IT service requests/tickets (network, hardware, software) within defined SLAs, ensuring client satisfaction and zero escalations.

Diagnose tickets escalated from L1, perform root cause analysis, and deliver resolution or escalate complex issues to higher teams.

Install/configure software and hardware, maintain system backups and logs.

Collaborate with onsite teams for complex resolutions and review chatbot-collected logs for resolution

Mandatory Skills: WFM (Ops).

Experience: 1-3 Years.

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Analyst - L2