Analyst - L2

1 - 3 years

4 - 8 Lacs

Posted:6 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Manage IT service requests/tickets (network, hardware, software) within defined SLAs, ensuring client satisfaction and zero escalations.
  • Diagnose tickets escalated from L1, perform root cause analysis, and deliver resolution or escalate complex issues to higher teams.
  • Install/configure software and hardware, maintain system backups and logs.
  • Collaborate with onsite teams for complex resolutions and review chatbot-collected logs for resolution

  • Mandatory Skills: WFM (Ops).
    Experience: 1-3 Years.

    Mock Interview

    Practice Video Interview with JobPe AI

    Start Business Analysis Interview
    cta

    Start Your Job Search Today

    Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

    Job Application AI Bot

    Job Application AI Bot

    Apply to 20+ Portals in one click

    Download Now

    Download the Mobile App

    Instantly access job listings, apply easily, and track applications.

    coding practice

    Enhance Your Skills

    Practice coding challenges to boost your skills

    Start Practicing Now
    Wipro logo
    Wipro

    Information Technology & Services

    Bengaluru

    RecommendedJobs for You

    Thane, Navi Mumbai, Mumbai (All Areas)

    Hyderabad, Pune, Bengaluru