453 Rta Jobs - Page 6

Role Purpose Executive workforce management Do Staffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce data and information, and generating internal reports Forecasting: Developing strategic and tactical forecasts to ensure resources are scheduled accurately Process improvement: Identifying opportunities for process improvement and working with the WFM product team to implement solutions Communication: Establishing clear lines of communication with operations and product teams Risk management: Providing reviews and feedback on areas of potential risk and threats Performance: Ensuring efficiency and currency of established procedures to achieve optimum performance levels Mandatory Skills: WHRS - Resource Management. Experience: 1-3 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HP Vertica. Experience:5-8 Years.

Vacancy in Shares Department, MRF Limited Post: Executive in shares department Job Summary We are seeking an experienced candidate to handle in-house Registrar and Share Transfer Agent (RTA) operations in due compliance with SEBI regulations. The role involves managing both physical and dematerialized shareholding processes, handling RTA software and tools, dematerialization of shares, share transmission, issue of duplicate share certificates, share capital reconciliation, dividend processing, record keeping , AGM/e-voting facilitation, IEPF compliance, Interaction with Depositories (NSDL/CDSL), coordination with banks for Dividend pay-outs and related compliance, manage unclaimed dividend account and reconciliation, investor relations and ensuring compliance with NSDL/CDSL audit and inspection etc. Reporting To Senior Manager Shares. Requirements Minimum 15 years of relevant experience in a Secretarial Department, preferably handling a shareholder base exceeding 50,000+ or with Registrar and Share Transfer Agent. Familiarity with SEBI (LODR) Regulations, Proficiency in handling software tools related to RTA operations. Proficient in depository platforms (NSDL/CDSL). Ability to coordinate with RTAs, auditors, depositories and financial institutions. Excellent organizational, time management and multi-tasking abilities. High level of integrity and confidentiality. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Preferred Qualifications/Age/Residence Graduate in Commerce/Corporate Secretary ship Diploma or Certificate in computer programming. Knowledge in MS office packages, FoxPro, Visual basic, MS Doss and other RTA related software packages is essential. Age & Residence 40 to 45 years and resident of Chennai

Job Summary : We are hiring a highly analytical and detail-oriented WFM Real-Time Analyst (RTA) to join our Workforce Management team. The ideal candidate will be responsible for monitoring real-time queue performance, ensuring optimal agent productivity, and adjusting workforce plans to meet SLA targets. Hands-on experience with Blue Pumpkin , Oracle RTA , or similar Workforce Management tools is mandatory. Key Responsibilities : Monitor real-time service levels and adherence to schedules Track agent productivity and provide instant feedback to floor supervisors Make intraday adjustments to staffing based on call volume trends Collaborate with Ops and WFM teams to optimize shift allocations Generate and distribute real-time and intraday performance reports Provide actionable insights to improve operational KPIs Manage agent skill sets and routing updates within WFM tools Identify and escalate system issues affecting queue performance Maintain accurate agent status codes and schedule adherence Mandatory Skills & Tools : Experience with Blue Pumpkin , Oracle RTA , IEX , Aspect , Genesys , or equivalent WFM software Strong understanding of contact center operations Advanced MS Excel skills (Pivot, VLOOKUP, Charts) Real-time monitoring and reporting skills Strong communication and stakeholder management abilities Quick decision-making under pressure Preferred Qualifications : Bachelors degree in any stream Certifications in Workforce Management or RTA tools (if available) Prior experience supporting BPO/KPO or large-scale contact centers

Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropriate technical solutions. Preparing Month end and Quarter end ppts for management reviews, attending regular meetings with the management to note all the latest updates and cascading the same to team members. Mentoring and coaching the team members in new technology to improve the skills etc. 2. Analyze the data Interprets data and turns it into meaningful information which can offer ways to improve a business, thus affecting business decisions. Responsible to gather information from various sources and interpret patterns and trends. Creating dashboards and key trends using analytic tools like Power BI so that users can get the desired views. 3. Automation Responsible to automate all the manual reports to reduce the effort and save time. Regular meetings with the automation team to track the status and target to close all the automation before time. 4. UAT and enhancement in reports Perform UATs when there is any new changes in the dumps or reports are created. Give the UAT comments, document the test results and deviations. Make changes in existing reports during re-org, design new reports based on new requirement,

The ideal candidate should have a minimum of 2 years of experience in Workforce Management. You should possess strong skills in RTA, Real Time Analyst, IEX, Avaya CMS, Planning, Rostering, and Scheduling. The job is based in Bangalore with an annual CTC of 6 LPA. The candidate should be available to start immediately and must be a graduate. The job follows a 5-day working schedule with 24/7 shifts. The responsibilities include WFO tasks such as real-time monitoring, schedule adherence, and optimizing workforce efficiency. The candidate should be familiar with workforce management tools and techniques to ensure smooth operations. In addition to the base salary, the company provides benefits such as Provident Fund. The candidate should be willing to work on weekends and night shifts and will receive a shift allowance for the same. The preferred candidate will have a total of 2 years of work experience. This is a full-time, permanent position that requires in-person work at the designated location in Bangalore. If you meet the requirements and are interested in this opportunity, please contact us via email at nehagenesis021@gmail.com.,

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: WFA - HCM.

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating at entry level managerOperating as a Finance specialist supporting small and medium sized finance exercises.Will contribute to the transformation agenda and recognizes the importance of building a strategic mindset as well as being able to deliverAble to act on their own initiative with respect to the main perimeter of their roleKnows when to seek guidance/escalateAble to organize development for self and junior team member Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Who w e a re ? J o hns o n C o n tr o ls is t h e g l o b al l e a de r f o r s mart, he a l t h y a n d s u s ta i n a b le bu i l d i ngs . A t J o hns o n C o n t r o l s , w e ve bee n mak i n g bu i l d i n g s s mar t e r s i n c e 1885, a n d o u r c a p a b ilit i es , d e p th o f i n n o vati o n e x pe ri e n c e , a n d g l o b al r e a c h h ave be e n g r ow i n g e v e r s i n c e . To d ay, w e o ff e r t h e wo rl d s lar g e s t p o rtf o lio o f bu il d i n g p r o du c t s , t e c hn o l o g i es , s o ft w ar e , a n d se rv i c es ; w e pu t t h at p o rtf o lio to wo rk to tra ns f o rm t h e en vir o n m e n ts w he r e pe o p l e liv e , wo rk, l e a r n a n d p lay. T h is is w he r e J o hns o n C o n t r o ls co m e s i n , he l p i n g d ri v e t h e o u t c o m e s t h at matt e r m o s t. T h r o ug h a f u ll ra n g e o f s y s t e ms a n d d i g ital s o l u ti o ns , w e make y o u r b u i l d i ng s s mart e r. A s mart e r bu i l d i n g is s af e r, m o re co m f o rta b l e , m o re e ffi c i en t, a nd , u ltimat e ly, m o re sus ta i n a b l e . M o s t im p o rta n t, s m art e r b u il d i n g s l e t y o u f oc u s m o re i n t e ns e ly o n y o u r un i q u e mi s s i o n . B e tt e r f o r y o u r pe o p l e . B e tt e r f o r y o u r b o tt o m li ne . B e tt e r f o r t h e p l a ne t. W e re he l p i n g to c r e ate a he al t h y p la n e t w ith s o l u ti o n s t h at de c r e a s e e ne r g y use , r edu c e w a s t e a n d ma k e c ar b o n n eu trality a r e ality. Sus t a i n a b i lity i s a t o p p ri o rity f o r o u r co m p a n y. W e co mmitt e d to i n v es t 75 pe r c e n t o f ne w p r o du c t d e v e l o p m e n t R &D in c limat e -r e lat e d i nn o vati o n to de v e l o p s us ta i n a b l e p r o du c ts a n d s e rvi c es . W e take s us tai n a b il i ty se ri o u s ly. A c h i e vi n g ne t z e ro c ar b o n e mi s s i o n s be f o re 2040 is j us t o n e o f o u r co mmitm en ts to maki n g t h e wo rld a be t t e r p la c e . P l e a s e vi s i t a n d f o ll o w J o hns o n C o n tr o ls L i n k ed I n f o r r e c en t e xc it i n g a c tiviti e s . Why JC I https / / www . y o utub e . co m/ w at c h ?v = n r b i g jbp x kg A s i a-Pa c i f i c L i nk e d I n https / / w ww . li nk e d i n. co m /sh o w c as e / j o h ns o n- c o nt r ol s-as i a - pa ci f ic / p o st s / ?fee d Vi ew = a l l C a ree r The P o we r B e h i nd Y o ur M i ss io n O p e nB l u e Th i s i s H o w a S p a c e C o m e s Ali v e What you will do The Accounting Manager for the SEA region will oversee the financial shared services organization within the business center. This role involves planning and managing daily, weekly, and monthly accounting activities to ensure the accuracy of financial information. The Accounting Manager will manage a team focused on specific financial functions and report directly to the Accounting Controller. How you will do it Located in Pune and report to SEA Accounting Controller as a member of SEA Controllership team . Collaborate closely with DBC / IBC accounting process teams, SEA Finance team, and related stakeholders . Lead the monthly closing process timely and with quality review conducted , including coordination of closing and reporting schedules and supervision of closing activities. Signoff of trail balance for respective SEA countries on monthly basis. Ensure balance sheet accounting compliance and consistency of internal procedures with Johnson Controls policies. Review manual journal entries (MJEs) and account reconciliations, taking appropriate actions for improvement. Implement internal SOX controls , identify deficiencies and drive the clearance of deficiencies. Support and ensure smooth accounting-related processes in respective SEA countries . F acilitate internal and external audits on US GAAP. Assist the Accounting Controller in driving process and accounting improvement activities . Other work assigned by SEA accounting controller. What we look for University degree in Accounting Finance, or a related field, or an equivalent combination of education and experience. A minimum of 8 years of relevant experience in accounting or finance Audit manager/senior manager in big four or accounting controller experience is preferred. Strong knowledge of accounting principles, practices, and regulations, preferably in a shared services environment. Excellent leadership, communication, and interpersonal skills. Ability to work effectively in a fast-paced and dynamic environment. Proficiency in accounting and financial software, ERP systems, and advanced MS Excel skills. SAP experience is preferred. Fluency in English, both written and spoken. What w e o ffer W e o ff e r an e xc iti n g a n d c h all e n g i n g p o s i ti o n . J o i n i n g u s y o u w ill b e co me p art o f a l e a d i n g g l o b al m u lti- i nd u s trial co r p o rati o n de fi n e d b y i ts s t im u lat i n g wo rk e n vir o n m en t a n d j o b s at i s fa c ti o n . In a dd i t i o n , w e o ff e r o u t s ta nd i n g c ar ee r de v e l o p m en t o pp o rt un i t i e s w h i c h w ill s t r e t c h y o u r a b ilit i e s a n d c h a n ne l y o u r ta l en ts D i v e r s i ty & I n c l us i o n O u r ded ic a t i o n to d i v er sity a n d i n cl u si o n st a r ts w ith ou r v a l ue s. W e l e a d w ith i n t egr ity a n d p ur p o s e , f o c u si n g o n t h e f u t u r e a n d a li gn i n g w ith o u r c u st o m er s v isi o n f o r s u cc e ss. O u r H i g h - Per f or ma n ce C u lt u r e e n s ure s t ha t w e h a v e t h e b e st t a l en t t ha t is h i gh ly e n g ag e d a n d eag e r to i n no v a t e . O u r D&I m issi o n e l e v a t e s e a ch e m p l oye e s re s p on si b ility to c o n t r i b u te to ou r c u lt ure . It s t h r o ug h t he se c o n t r i b u ti on s t h a t we ll d r i v e t h e m i nd s e ts an d be h a v i or s w e nee d t o p o w e r o u r c u st o m er s m issi on s. Y o u ha v e t h e p o wer . Yo u ha v e t h e v o i c e . Yo u ha v e t h e c u lt u r e in y o u r h and s.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: WFA - HCM.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Who w e a re J o hns o n C o n tr o ls is t h e g l o b al l e a de r f o r s mart, he a l t h y a n d s u s ta i n a b le bu i l d i ngs . A t J o hns o n C o n t r o l s , w e ve bee n mak i n g bu i l d i n g s s mar t e r s i n c e 1885, a n d o u r c a p a b ilit i es , d e p th o f i n n o vati o n e x pe ri e n c e , a n d g l o b al r e a c h h ave be e n g r ow i n g e v e r s i n c e . To d ay, w e o ff e r t h e wo rl d s lar g e s t p o rtf o lio o f bu il d i n g p r o du c t s , t e c hn o l o g i es , s o ft w ar e , a n d se rv i c es ; w e pu t t h at p o rtf o lio to wo rk to tra ns f o rm t h e en vir o n m e n ts w he r e pe o p l e liv e , wo rk, l e a r n a n d p lay. T h is is w he r e J o hns o n C o n t r o ls co m e s i n , he l p i n g d ri v e t h e o u t c o m e s t h at matt e r m o s t. T h r o ug h a f u ll ra n g e o f s y s t e ms a n d d i g ital s o l u ti o ns , w e make y o u r b u i l d i ng s s mart e r. A s mart e r bu i l d i n g is s af e r, m o re co m f o rta b l e , m o re e ffi c i en t, a nd , u ltimat e ly, m o re sus ta i n a b l e . M o s t im p o rta n t, s m art e r b u il d i n g s l e t y o u f oc u s m o re i n t e ns e ly o n y o u r un i q u e mi s s i o n . B e tt e r f o r y o u r pe o p l e . B e tt e r f o r y o u r b o tt o m li ne . B e tt e r f o r t h e p l a ne t. W e re he l p i n g to c r e ate a he al t h y p la n e t w ith s o l u ti o n s t h at de c r e a s e e ne r g y use , r edu c e w a s t e a n d ma k e c ar b o n n eu trality a r e ality. Sus t a i n a b i lity i s a t o p p ri o rity f o r o u r co m p a n y. W e co mmitt e d to i n v es t 75 pe r c e n t o f ne w p r o du c t d e v e l o p m e n t R &D in c limat e -r e lat e d i nn o vati o n to de v e l o p s us ta i n a b l e p r o du c ts a n d s e rvi c es . W e take s us tai n a b il i ty se ri o u s ly. A c h i e vi n g ne t z e ro c ar b o n e mi s s i o n s be f o re 2040 is j us t o n e o f o u r co mmitm en ts to maki n g t h e wo rld a be t t e r p la c e . P l e a s e vi s i t a n d f o ll o w J o hns o n C o n tr o ls L i n k ed I n f o r r e c en t e xc it i n g a c tiviti e s . Why JC I https / / www . y o utub e . co m/ w at c h v = n r b i g jbp x kg A s i a-Pa c i f i c L i nk e d I n https / / w ww . li nk e d i n. co m /sh o w c as e / j o h ns o n- c o nt r ol s-as i a - pa ci f ic / p o st s / fee d Vi ew = a l l C a ree r The P o we r B e h i nd Y o ur M i ss io n O p e nB l u e Th i s i s H o w a S p a c e C o m e s Ali v e Work Location Pune OR Bengaluru What you will do As a Global Talent Acquisition Recruiter/Sourcer at Johnson Controls, you will play a crucial role in managing the candidate life cycle for hiring needs in the North America region. You will be responsible for effectively managing candidate pipeline and facilitate the interview process to ensure a seamless experience for all candidates. Developing strong relationships with stakeholders and ensuring effective communication throughout the recruitment process. How you will do it Develop and implement innovative sourcing strategies to attract top talent globally. Utilize advanced sourcing techniques including social media, job boards, and networking to identify potential candidates. Conduct thorough market research to identify passive candidates and build a diverse talent pipeline. Leverage data analytics to measure the effectiveness of sourcing strategies and adjust as needed. Collaborate with hiring managers to understand their specific talent needs and provide strategic recommendations. Maintain and update candidate records in the applicant tracking system (ATS). Act as a brand ambassador, promoting JCI s Employer Value Proposition (EVP) to potential candidates. What we look for 5+ years of proven experience in global recruitment or global talent sourcing Experience supporting positions in Engineering, Manufacturing or Sales is preferred Strong experience in sourcing related activities to help drive talent into the organization Demonstrated ability to build recruiting strategy, employer branding, candidate management, talent sourcing with emphasis on diversity and inclusion. Strong skills in talent research and sourcing, social media recruiting and other techniques to identify and engage with talent. Bachelor s degree in any discipline. Excellent communication skills - written and verbal. Preferred Skills Experience in Global Talent Acquisition/Sourcing setup. Sourcing within US, UK or EU market desired. Proven experience with LinkedIn sourcing, both passive and active. What w e o ffer W e o ff e r an e xc iti n g a n d c h all e n g i n g p o s i ti o n . J o i n i n g u s y o u w ill b e co me p art o f a l e a d i n g g l o b al m u lti- i nd u s trial co r p o rati o n de fi n e d b y i ts s t im u lat i n g wo rk e n vir o n m en t a n d j o b s at i s fa c ti o n . In a dd i t i o n , w e o ff e r o u t s ta nd i n g c ar ee r de v e l o p m en t o pp o rt un i t i e s w h i c h w ill s t r e t c h y o u r a b ilit i e s a n d c h a n ne l y o u r ta l en ts D i v e r s i ty & I n c l us i o n O u r ded ic a t i o n to d i v er sity a n d i n cl u si o n st a r ts w ith ou r v a l ue s. W e l e a d w ith i n t egr ity a n d p ur p o s e , f o c u si n g o n t h e f u t u r e a n d a li gn i n g w ith o u r c u st o m er s v isi o n f o r s u cc e ss. O u r H i g h - Per f or ma n ce C u lt u r e e n s ure s t ha t w e h a v e t h e b e st t a l en t t ha t is h i gh ly e n g ag e d a n d eag e r to i n no v a t e . O u r D&I m issi o n e l e v a t e s e a ch e m p l oye e s re s p on si b ility to c o n t r i b u te to ou r c u lt ure . It s t h r o ug h t he se c o n t r i b u ti on s t h a t we ll d r i v e t h e m i nd s e ts an d be h a v i or s w e nee d t o p o w e r o u r c u st o m er s m issi on s. Y o u ha v e t h e p o wer . Yo u ha v e t h e v o i c e . Yo u ha v e t h e c u lt u r e in y o u r h and s.

Role & responsibilities Total 3-5 yrs of experience, with least 1-2 years as an RTA. Hands on exposure to any WFM tool like IEX, Aspect, Verint Hands on exposure to ACD tools like Avaya, Genesis, Aspect etc. Exposure to complex skill management for US programs. Preferred exposure to managing multiple vendors & multiple sites. High vigilance on Queue monitoring & highlighting observations based on SOP guidelines. Hands on experience on generating Interval level Intraday reports. Working knowledge of MS Excel. Some exposure to automation desired.

Warm Greetings from Fortune HR Solutions!! We have the following opening for our client, a reputed iron ore mining steel manufacturing company with its corporate office in Hospet, Karnataka location requires, Assistant Manager-Company Secretary (Corporate Office) Experience : 2 to 5 Years Age : 28 to 35 Years Industry : Manufacturing industry Qualification : Qualified company secretory having membership from the ICSI Base Location : Corporate Office, Hospet Job Requirements Drafting resolutions, POAs, Authorization Letters Preparation of agenda, Directors Reports, Minutes Maintaining custody of records and registers Research abilities to get the details of the Peers Updations of latest amendments and Rules Soft spoken and understanding abilities Achievement Drive Good coordination with the Peers Maintain Balance of Emotions Maintain Responsibility and Accountability Role and Responsibilities Preparation of agenda, notes on agenda, minutes, directors reports, annual returns etc. Filling of E-forms with MCA Renewal of license trade marks Statutory payments of NSDL, RTA, LEI, CIC, consultants Coordination required for the purpose of statutory audits. Obtaining of different classes of digital signatures. Research of peer company’s data and Directors data, Independent Directors data, other companies Annual Report Maintenance of statutory Registers, Records, Agendas, and another original document Maintenance of list Authorizations and Power of attorneys Preparation of Resolutions and certified true copy of Resolutions Study of Bid document, preparations of bid document Maintenance of good conversation and decent behavior with colleagues, auditors, consultants and external parties Cooperation with in the department for the official works of the team members LLP Filings, Partnership deeds, Trust deeds compliances Timely update on the amendments of companies act ,2013 and the Rules thereon. Meeting the credit hour requirements If your are interested pl share with your updated CV to veeramani@fortunehrsolutions.co.in along with the below details, Age: Exp: Current CTC: Expected CTC: Notice Period: Reason of Job Change: Native:

Your Tasks: Stock exchange compliance requirements of Listed Companies under SEBI LODR. Compliance of SEBI Insider Trading Regulations and maintenance of Structured Database Compliance with Investor Education and Protection Fund Rules, Review and processing of IEPF Claims, Entitlement Letters and Filing of Verification Reports Filing of Statutory forms/documents with Stock Exchanges and ROC. Drafting of Agenda and Minutes of the Board and General Meetings. Assisting in conducting Board and General Meetings. Handling of statutory and secretarial audits. Drafting of Notes on significant Amendments and compliances. Maintenance of statutory registers and other records. Monitoring tools for compliance with laws applicable to the company and periodic updation. Drafting of Annual Report and other Statutory Reports. Managing compliances and records of Subsidiary Companies Coordination with Auditors, RTA and various required agencies to ensure compliance as applicable to the Company. Periodical website updating as per statutory requirements. Your Profile: Associate Member of Institute of Company Secretaries of India (ACS). 3+ years of experience as Company Secretary. Have hands-on experience of IEPF, Stock exchange filings and PIT Compliances. Preferably have interacted with Stock Exchanges for compliance matters Excellent Subject Knowledge of Companies Act and SEBI Regulations. Having sound knowledge of compliances of listed companies The professional should have good subject knowledge and be well versed with the recent updates in corporate and securities laws

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Life Event Services (LES) teams objective is to process work related to survivor and help all such items associated with the transfer of pension assets from a decedent to their beneficiaries. The function involves significant research to identify beneficiaries, their entitlements and evaluating the surviving beneficiary rights.Perform all Beneficiary Relationship functions in accordance to the SOP.Reviewing information provided about the notification of death for the participantValidation of death through third party vendorsResearch accounts values and contracts for the participantResearch /validate beneficiary designations including entitlementsRequest and send appropriate forms/letter to beneficiariesFollow-up mailings and documentation in compliance with regulatory requirementsValidate death certificates Manage assigned cases through settlement or escheatment Adhere to the Service levels & meet the desired numbers monthlyUS Retirement Services domain Working knowledge in 401k, 403b, Bene / Death processing Good Attention to detail with research and timely resolution ability.Ability to work in complex & challenging situations.Excellent written & communication skills ASPPA Certified (Preferred) What are we looking for NA3+ Years Preferred Roles and Responsibilities: Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Qualification Any Graduation

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Life Event Services (LES) teams objective is to process work related to survivor and help all such items associated with the transfer of pension assets from a decedent to their beneficiaries. The function involves significant research to identify beneficiaries, their entitlements and evaluating the surviving beneficiary rights.Perform all Beneficiary Relationship functions in accordance to the SOP.Reviewing information provided about the notification of death for the participantValidation of death through third party vendorsResearch accounts values and contracts for the participantResearch /validate beneficiary designations including entitlementsRequest and send appropriate forms/letter to beneficiariesFollow-up mailings and documentation in compliance with regulatory requirementsValidate death certificates Manage assigned cases through settlement or escheatment Adhere to the Service levels & meet the desired numbers monthly. US Retirement Services domain Working knowledge in 401k, 403b, Bene / Death processing Good Attention to detail with research and timely resolution ability.Ability to work in complex & challenging situations. Excellent written & communication skills ASPPA Certified (Preferred) What are we looking for NA1-2 Years Preferred Roles and Responsibilities: Graduate (mandatory), preferably from a commerce backgroundExperience in the US retirement industry.Flexible working in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skills and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin, Twitter About the Role The Assistant Company Secretary (ACS) plays a vital supporting role in ensuring the organization complies with statutory requirements and maintains high standards of corporate governance. The ACS role is responsible for maintaining accurate corporate records and ensuring 100% compliance across all geographies where Zeta operates. ACS will also be responsible for MCA and RBI filings. Responsibilities Corporate Governance & Compliance Ensuring the organization complies with the Companies Act, FEMA, and other applicable laws. Maintaining and updating statutory records, registers, and documents. Preparation and filing of statutory returns, reports, and other various forms with relevant regulatory authorities across the globe, where applicable. Assisting in ensuring good governance practices within the organization. Board and Committee Meetings Supporting the Company Secretary in organizing and coordinating Board Meetings, AGMs, and Committee Meetings. Drafting notices, agendas, resolutions, and minutes under the supervision of the Company Secretary and tracking action items. Regulatory Fillings Assisting in the preparation and filing of required forms and returns with: 1) Ministry of Corporate Affairs (MCA) 2)Reserve Bank of India (RBI), where applicable 3)Depository and Depository participants. 4)RTA Secretarial Support & Corporate Records Management: Managing day-to-day secretarial functions like drafting letters, handling correspondence, and maintaining compliance trackers. Assisting in preparing disclosures, declarations, and reports (e.g., Directors Report, Annual Return). Maintain accurate and up-to-date corporate records, including registers of members, directors, and other key information. Ensure the security and confidentiality of all corporate documents and information. Due Diligence & Legal Suppor t Supporting legal and secretarial due diligence during mergers, acquisitions, or fundraising. Assisting in drafting, vetting, and reviewing legal documents under supervision. where applicable Skills Technical Skills: Sound knowledge of corporate law, Securities Law, and Contract Law. Familiarity with MCA21 and other compliance portals. Soft Skills, Communication (written and verbal), Interpersonal Skills, Time Management, Attention to Detail, Ethical judgment, and a sense of responsibility. Experience and Qualifications Minimum 2 to 3 years of experience as a Company Secretary, preferably in Banking / Fintech industry. LLB or equivalent legal qualification is a plus. Member of the Institute of Company Secretaries of India (ICSI). understanding of international business practices and cross-cultural communication. Ethical standards and a commitment to integrity and compliance. Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is People Must Grow. We recognize your aspirations; we act as enablers by bringing you the right opportunities and letting you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore life at zeta. Zeta is an equal opportunity employer At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilitie

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Workforce ManagementPlanning and SchedulingRosteringMicrosoft ExcelScheduling Tool - IEX, Verint or AspecStakeholder managementAbility to perform well in the team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

ROLE : Analyst WFM (9A) DESIGNATION: Analyst, Real Time Management LOCATION : GGN YEARS OF EXPERIENCE : 1-2 Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues for all sites through the operating window (Anytime 24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, Outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call centre industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Qualification : Graduate NOTE: It's a walkin drive

Job Purpose : The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring. And reducing idle time of the agents by delivering system enhancements and analyzing database to improve existing processes effectively through technological advances. Roles & Responsibilities : Manage daily outbound call center dialer functionality end to end and real time Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding pacing ratios Responsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees Secondary Responsibilities : Innovative on using the dialer features to ensure higher connectivity Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected Strong team player Demonstrates technical skills and ensures implementation of the same in routine work

Roles and Responsibilities Utilization optimization opportunity identification Understanding the customer requirements Providing the solution to meet the customer requirements Customer Relationship End to End WFM Support Ability to work on all planners and other analytics key deliverables Analysis of reports including process dashboards & initiate appropriate action plans. Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared. Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas. Mandatory Skills – Has Knowledge/ Hands on in generating Forecasting, Planning, Scheduling Able to work on MS-Office –Excel, Word & P.PT Individual Contributor as a role. Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with problem solving approach Should be able to independently handle client communications, 3 Years of Experience in Forecasting/Capacity Planning/RFP Aware about COPC Certifications Aware of Quality tool LEAN, Six-Sigma. Preferably Lean and Green belt certified Demonstrate Customer Service Skills. Notice Period 0-30days

Monitor Real-Time Adherence (RTA) and take corrective actions as needed. Utilize WFM tools like Blue Pumpkin, Aspect, NICE IEX, Verint, or Genesys for forecasting, scheduling, and real-time monitoring. Ensure staffing levels align with forecast Required Candidate profile Collaborate with operations to maintain SLAs, shrinkage, and occupancy targets. Generate and analyze intraday, daily, weekly, and monthly performance reports. Support capacity planning and resource Perks and benefits Perks and Benefits