Analyst

0 - 3 years

2 - 6 Lacs

Posted:6 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


  
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Roles and responsibilities: 
  • Monitor IT systems and applications to ensure optimal performance and availability
  • Act as gatekeeper for Incident Queues govern the queue flow
  • Respond to alerts and incidents, perform troubleshooting, and resolve issues in a timely manner
  • Escalate incidents to appropriate teams as necessary
  • Document incidents, investigations, and resolutions in a clear and concise manner
  • Communicate effectively with stakeholders, including IT teams, vendors, and management
  • Participate in the development and implementation of monitoring tools, processes, and procedures
  • Identify and recommend improvements to enhance the reliability and efficiency of IT systems and applications
  • Maintain up-to-date knowledge base/SOP(s) on IT systems, applications, and best practices
  • Work with managers in streamlining & optimizing incidents handling improving key KPI(s) MTTD/MTTI/MTTR
  • Work on different tools which will help to identify Customer experience issue on live site/prod environment
  • Create report on daily and weekly basis on alerts observed on different dashboard

  •  Technical and Functional Skills 
  • You have completed a Bachelors Degree.
  • Strong proficiency in MS Office, especially MS Excel and PPT
  • Strong interpretation and communication skills
  • Development skills will be an added advantage.
  • Technical and Network knowledge will be helpful for troubleshooting on server.
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    eClerx

    IT Services and IT Consulting

    Mumbai Maharashtra

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