532 Rta Jobs - Page 12

Company: Mercer Description: We are seeking a talented individual to join our Transformation team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Lead Specialist -Metrics, Analytics & Reporting WFM - RTA & Scheduler (IC Role) Shift Time - 10.30 PM to 7:30 AM (night shift) We will count on you to Preparing and analysing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other constraints Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues. Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management. Should be able to manage business based on-Line Adherence, Service Level, FTE and ASA Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication. Document all incidents using the service management suite and notify impacted stakeholders. Manage call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organizations and client goals and expectations. Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns. Monitor toll free call routing plans using a variety of routing platforms provided by various carriers. Recommend and implement queue, DNIS priority and holdout adjustments through the various network carrier platforms and switch packages ensuring to achieve established goals. Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing. Recommend strategies to Operations for improved labor utilization and key performance indicators Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Agent skilling (workgroup or queue membership concepts), multi-skill routing sets (the concept of Forecast groups, staff groups, and intent routing) Queue Performance Reporting and Actions Taken Interval Productivity reporting and ROCC(offshore) Helpdesk Review and process VTO/PTO/OT/Non-Prod time requests in real-time Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Creating and maintaining shift profiles and scheduling rules within the Workforce Management software Providing ongoing analysis of available shift offerings, staffing requirements, and time off allocations Performing ad hoc reporting as needed to support information requests from Servicing Collaborating with other analytical groups within the organization to share information as needed Managing holiday allocation at agent and business level and ensure effective employee engagement Headcount management to support optimization at recruitment and training level Assuming and performing other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Analysis of outlier and reports to develop performance improvement and plansdrive automation and standardize reporting What you need to have: Graduate or above Minimum 5 years in a contact Centre Minimum 2 years experience in scheduling role Minimum 3 years of experience in real-time role In depth knowledge of call Centre operations and, metrics, and reporting What makes you stand out: Excellent English language skills (verbal and written), Excellent communication, collaboration and basic project management skills Good presentation skills with ability to present material clearly and concisely Excellent awareness of different cultures and working practices across the regions Proven experience in working in, and basic management of, diverse and geographically dispersed teams Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Responsibilities & Key Deliverables Meeting Management : Plan, schedule, and conduct Board, Committee, and shareholder meetings, ensuring compliance with legal requirements (agenda preparation, minutes drafting, follow-up actions, etc. ). Shareholder Engagement : Convene shareholder meetings, draft notices, prepare minutes, and ensure proper document collation for inspections. Annual Report Drafting : Prepare and review reports like Boards Report, Corporate Governance Report, MD&A, Business Responsibility Report, and AGM notices. Regulatory Compliance : Ensure adherence to Companies Act, SEBI Listing Regulations, Secretarial Standards, and other relevant rules and circulars. Audit Coordination : Collaborate with internal, secretarial, and statutory auditors for audit processes and compliance. Related Party Transactions : Manage related party compliance, coordinate for Audit Committee and shareholder approvals, and update related party lists. Non-Convertible Debentures : Ensure NCD compliance, liaise with trustees, credit rating agencies, RTA, stock exchanges, and update DLT portal. Policy Management : Draft and update company policies as per Companies Act and SEBI Listing Regulations. Investor Relations : Work with the investor relations team for analyst/investor meetings and handle security holder queries. Statutory Registers & Filings : Update registers, prepare director disclosures, ensure timely filings with ROC/MCA, and stock exchange reporting. Data Compilation : Present data effectively to support secretarial team goals and enhance governance practices. Experience 0 to 3 years Industry Preferred Qualifications Qualified CS General Requirements Drafting Skills: Demonstrate strong drafting skills with proficiency in creating and editing documents, reports, and statements related to secretarial functions. Technical Expertise: In-depth knowledge of corporate law, secretarial practices, insider trading regulations, and other relevant legal frameworks. Analytical Skills: Strong research and analytical skills to assess regulatory impacts and industry practices. Communication Skills: Excellent drafting, presentation, and interpersonal skills to interact with regulators, internal stakeholders, and senior management. Attention to Detail: High level of accuracy in document preparation, regulatory filings, and compliance management. Proficiency in Technology: Skilled in PC operations and familiar with digital tools for secretarial functions, including MCA version 3.

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Responsible for processing complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. The responsibilities will include, but will not be limited to:Preparation (calculation) and processing of complex General Ledger Journals, Accruals, Provisions, allocations and other entries according to the schedule and agreed Client Desktop ProceduresInitiation of accounting entries based on the non standard events and accounting rules not directly described in the Desktop Procedures, but resulting from other Policies and Accounting Manuals Processing of fixed asset related entries, based on the requests and according to schedule and agreed Client Desktop ProceduresMonitoring of fixed assets related transactions and budgets and contacting the fixed asset owners to initiate the fixed asset capitalizationProcessing of bank statements on daily basis and reconciliation of bank related accounts, as well as clearing and monitoring the sub bank accounts Reconciliation of intercompany transactions and agreement of Intercompany balances with counterpartiesInitiation and execution of Intercompany netting / settlementsPreparation and execution of Period End Close related activities according to agreed time table and procedures Monitoring of Period End Close progress, interacting (and escalating if required) with Clients Finance Controllers or Process Owners to ensure timely closure and reporting Reconciliation of low/medium risk balance sheet accounts and review and approval of low risk reconciliationsPreparation of operational reports from the area of expertiseInitiation and monitoring of automated transactions, i.e. FX valuation or depreciationPreparation of data for financial, management and treasury reporting moving the data from source systems (ERP) to reporting and consolidation systemsReview and finalization of financial, management and treasury reportingPreparation of tax and statutory reportingExecution, monitoring and testing of financial controls, as per Client Controls Framework

Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash application procedure. Job Description - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Roles and Responsibilities Provide real-time analysis to support business decisions on service levels, shrinkage, attrition, and forecasting. Develop and maintain accurate capacity plans to meet business needs. Collaborate with stakeholders to identify areas for improvement in workforce management processes. Implement effective resource planning strategies to optimize staff schedules. Monitor and analyze key performance indicators (KPIs) such as SLA compliance and customer satisfaction. Desired Candidate Profile 2-3 years of experience in Workforce Management or related field. Hand on experience in RTA (Real Time Analysis), Capacity Planning, Forecasting, Scheduling, Resource Planning, Service Level Agreements (SLAs), and Capacity Management principles. Excellent analytical skills with ability to interpret data insights into actionable recommendations.

Single point of contact for all BTL clients Develop and strengthen existing client relationships through proactive servicing, ensuring we grow organically Understanding project life cycle for events, activations , experiential marketing and ensuring delivery as per timelines Develop new business opportunities and work as a minus 1 to the VP BTL to achieve growth numbers Leverage industry knowledge to provide key insights and strategic recommendations for fulfilling clients experiential marketing needs Accountable for revenue and business targets Specifications Adept at conceptualizing, strategizing, executing and coordinating all aspects of events, activations and other experiential marketing requirements Understand the brand proposition, campaign objectives & provide tailor made solutions to clients , Bringing in innovation in the recommendations made Demonstrating strong leadership skills and actively handle turnkey projects Collaborate with the other departments to ensure smooth project management Is plugged into the latest trends in media and technology and possesses an ability to weave them into campaigns

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Transformation STAR Analyst Primary Responsibilities Anticipate customer needs and proactively identified solutions Provide insight into areas of opportunity on metrics and / or the efficient use of resources using data both internally as well as with our vendor partners Utilize models, dashboards, processes to facilitate awareness and understanding both within the workforce teams as well as the operational business units they support Plan, prioritize, organize, and complete work to meet established objectives Find creative solutions to complex problems through data management and analytics Communicate strategic plans, trends and volume expectations for internal and vendor populations Anticipate customer needs and proactively identify solutions Make decisions autonomously with little direction to identify/solve complex problems Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications 2+ years of experience in service operations center, call center or Workforce Management 1+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin) 1+ years of experience leading or managing projects 1+ years of statistical analysis experience Preferred Qualifications Undergraduate degree 1+ years of experience working in systems administration, logistics, demand planning, or reporting 1+ years of experience working with financial models/budgets Experience scheduling, conducting planning meetings, and managing capacity Health care industry experience 1+ years of SQL coding 1+ years of Tableau utilization Demonstrated Skills: Analytical skills Statistical modeling experience Excellent written and verbal communication Presentation skills Advanced understanding of Excel Negotiation or influence and relationship management skills Be a solid change agent and resilient to roadblocks Bias toward action Solve complex problems on own; proactively identifies new solutions to problems At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #njp #SSWFM External Candidate Application Internal Employee Application

WFM Analyst Work Location: Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients, with a particular focus on forecasting in the contact center space. The role requires the ability to work in a fast-paced environment and process tasks promptly. A strong understanding of workforce management concepts such as forecasting, scheduling, skill management, and PTO management is essential. Job Responsibilities: Responsible for real-time and/or intraday management of resources to ensure the correct number of agents are available at the right times to handle an accurately forecasted volume of inbound and/or outbound calls at the desired service level. Duties and Responsibilities May Include: Utilizes workforce management tools such as IEX and NiceInContact to coordinate appropriate staffing allocation and availability of call center staff to achieve service level objectives. Monitors site to ensure optimal staffing levels using advanced forecasting techniques. Adjusts intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data. Administers volume contingency action plans as deemed necessary and appropriate. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Facilitates real-time discussions with necessary stakeholders. Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness. Keys daily exceptions requests, updates schedules, and responds to escalated issues and ad-hoc requests. Ensures that all reports originating from the department are accurate and reliable. Provides real-time management of all communication channels with contact center teams. Selects appropriate counselor pool for each OE case based on availability, skills, and language needs. Conducts counselor outreach to ensure confirmation of case placement. Maintains accurate counselor roster management and staffing documentation. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. You Bring Knowledge and Expertise Required Experience: 2-4 Years experience in WFM functions (Forecasting, RTA, Scheduling) with tools like IEX and NiceInContact. Understanding of workforce management concepts such as service levels, adherence, handle time, smoothing, phone routing. Strong working knowledge of Operations and operations measures. Strong math aptitude. Strong understanding of computer skills such as Outlook, WebEx Teams, CRM platforms. Intermediate Excel skills. Preferred Experience: 2 to 4 years experience in call center workforce analyst or management role. Strong workforce management and statistical background. Experience working in an inbound or outbound call center. Call center operations management experience. Staffing forecasting experience. Education: Bachelor s degree or equivalent years of industry experience. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Our more than 72,000 colleagues worldwide empower results for clients in over 120 countries with innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. To learn more visit aon.com. 2564150

Apply Now Job Title Associate, Real Time Management Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Work closely with operations management to maintain the level of efficacy our clients are expecting SL, OCC, Line Adherence, etc Work closely with client to address schedule changes/concern Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage , etc ), Overall staffing performance (staff vs required, service metrics, attendance, etc) Monitor Realtime adherence using tools available, IEX, CMS, WFM etc Update schedules as needed, Adjust Breaks/Lunches for better performance Participate in relevant meetings Provide input to stakeholders and drive labor management Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams Handle CNX Internal Customers Key Skills & Knowledge Good analytical, numerical and problem solving skills WFM-RTA experience preferred Must possess effective organizational and time management skills with the ability to multi task proficiently Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure Strong team building and leadership skills, including strong logical thought processes Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment Educational Qualification: Graduate / Post Graduate Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Bangalore Ecospace Bus Park Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration role. Strong team player with the ability to build good relationships with their stakeholders. Able to act on own initiative with regular supervision. Understands when to seek guidance/escalate. Supports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity.

What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation What Skills you should have? Strong proficiency in MS Office, especially MS Excel and PPT Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server. If this sounds like you then you are our kind of person You have completed a Bachelors Degree.

We are looking at an Analyst who will be responsible for setting up touchpoints [banners] in customer accounts when they sign in/out of their accounts basis inputs and instructions from the client marketing team. Will give you an insight into how digital marketing is performed across other channel operations within the client organization. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Onsite Ops Analyst Roles and Responsibilities: Set up onsite touchpoint banners using client provided tool Perform relevant banner to segment mapping basis guidance from data segmentation team Client coordination and end-to-end management of assigned campaigns Performing QA and consulting client for assigned campaigns Provide requisite touchpoint reporting basis requests from marketers/stakeholders concerning banner performance (impressions) Technical and Functional Skills: Bachelor's degree in any field Proficient in all Microsoft Office applications

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Role & Responsibilities: eClerx Fund planning, cash and liquidity management Managing eClerx Investments with focus on safety, liquidity and returns and ongoing portfolio risk management eClerx derivative operations Ongoing review of eClerx hedge model Mix of hedge instruments to use (forwards, options or structures) Booking, Confirmations and Settlement of hedges Manage banking relationships Ensure smooth conduct of all banking operations (hedge booking, settlements, fund transfers, payables, Credit Card facilities, corporate actions etc.) Optimize bank charges across regular business activities and corporate actions by working closely with banks and introducing appropriate competition. Ensure compliance with RBI guidelines on current accounts for seamless continuity of banking operations. Required Knowledge and skills: Strong understanding of Finance for Treasury roles. Ability to understand and work with software systems and also deploy new software tools (both in-house and industry) to improve automation, productivity and effectiveness Proficient with Excel and PowerPoint Strong execution skills Self-starter and highly motivated Good presentation and communication skills and comfortable presenting at senior levels Good analytical skills with ability to interpret and use data to improve existing processes.

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration role Strong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalate Supports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Candidate should be currently working as an Assistant manager / Team Leader on papers in WFM for a BPO. Qualification - Graduate Work Location - Chennai Shift - US SHifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

We are looking for a detail-oriented and technically proficient WFM Reporting Specialist to join our internal Workforce Management team. In this role, you will be responsible for delivering accurate, insightful, and timely workforce reports and dashboards to support capacity planning, real-time management, and performance tracking. Experience with the Genesys WFM platform is mandatory , as you will work extensively within this environment to extract, analyze, and report data. Roles and Responsibilities: - Design, develop, and maintain automated and ad-hoc WFM reports and dashboards related to staffing, scheduling, adherence, shrinkage, occupancy, and performance metrics. - Extract and analyse data from the Genesys WFM platform , ensuring accuracy and alignment with business needs. - Collaborate with WFM planners, real-time analysts, and operations teams to understand reporting requirements and drive data-driven decisions. - Ensure consistency, integrity, and accuracy of all reporting outputs through regular validation and reconciliation processes. - Support capacity planning and forecasting cycles with historical data analysis and trend reporting. - Provide insights and variance analysis to explain operational deviations and support process improvements. - Assist in report automation and integration with BI tools (e.g., Power BI, Tableau) in collaboration with IT or analytics teams. - Create and maintain documentation for reporting processes and data sources. Mandatory Skills: Strong knowledge of WFM metrics: SLA, AHT, occupancy, shrinkage, schedule adherence, etc. - Advanced Excel skills (pivot tables, macros, complex formulas). - Experience creating dashboards and visual reports using Power BI, Tableau, or similar tools. - Strong analytical and problem-solving abilities. - Excellent communication skills to present insights and collaborate with stakeholders. - Desired Skills: - Questioning, Reasoning and Analytical - Ability to read and interpret and apply insights and recommendations - Experience creating dashboards and visual reports using Power BI, Tableau, or similar tools. - Familiarity with additional WFM tools like Verint, NICE IEX, or Aspect. Qualification: Any Graduate Total industry Experience 6+ years with minimum 4 years as a Reporting Specialist Please share your profile at surbhi.malhotra@nlbtech.com

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Create and manage war room o Make announcements about outages on respective client tools. Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Approve and push extra time/VTO/off phone requests by vendors Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Reporting: Track daily/weekly/monthly performance and provide context on the following metrics: Service Level/ASA Shrinkage/Absenteeism EOD reports Additional tasks: Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst (RTA), You Have A University education with a technical background (mathematical or statistical course desirable) is preferred 3+ years previous call center experience required Minimum 1 year WorkForce Management experience is required Previous work experience working with Global vendors is considered an asset Advanced level of MS Excel/Google sheets Pivot Tables V-Lookup/X-Lookup Index/Match Ability to create charts/graphs 1+ years of previous experience with any WFM tools is required NICE IEX Aspect eWFM Verint Calabrio Knowledge of programming / Tableau will be an asset Excel/BI/Reporting tools certifications will be an asset Good communication skills,local language and English (required) Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and vendor RTA teams Clear and concise, written and verbal communication (in English) Fundamental understanding of call center metrics

Experience & Qualification: Years of work experience required : more then 2 years. Qualification : Graduate Job Location - Thane Role of Responsibilities: Manage end-to-end mutual fund transaction son BSE STAR MF platform. Place financial and non-financial transaction order CAMS, KFintech, and respective AMC websites. Monitor and track mutual fund transactions for discrepancies or issues. Coordinating with AMCs for resolving business-related queries and issues. Respond to queries from Investors, Branches, RMs, Sub-Brokers , and Clients via email and phone. Importing transactions (RTA Feeds) into ACEMF BackOffice System(Accord). Verifying and filing offline mutual fund forms(Financial/Non-Financial). Track change of broker transactions and maintain related MIS reports . Co-ordination with the software developer and supporters of Mutual fund System for system- related issues or developments. Preparing and maintaining MIS and activity reports like: Monthly new registered SIPs Collection reports Stopped SIPs Daily Transactions

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Responsible for processing complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. The responsibilities will include, but will not be limited to:¢Preparation (calculation) and processing of complex General Ledger Journals, Accruals, Provisions, allocations and other entries according to the schedule and agreed Client Desktop Procedures¢Initiation of accounting entries based on the non standard events and accounting rules not directly described in the Desktop Procedures, but resulting from other Policies and Accounting Manuals¢Processing of fixed asset related entries, based on the requests and according to schedule and agreed Client Desktop Procedures¢Monitoring of fixed assets related transactions and budgets and contacting the fixed asset owners to initiate the fixed asset capitalization¢Processing of bank statements on daily basis and reconciliation of bank related accounts, as well as clearing and monitoring the sub bank accounts¢Reconciliation of intercompany transactions and agreement of Intercompany balances with counterparties¢Initiation and execution of Intercompany netting / settlements¢Preparation and execution of Period End Close related activities according to agreed time table and procedures ¢Monitoring of Period End Close progress, interacting (and escalating if required) with Clients Finance Controllers or Process Owners to ensure timely closure and reporting¢Reconciliation of low/medium risk balance sheet accounts and review and approval of low risk reconciliations¢Preparation of operational reports from the area of expertise¢Initiation and monitoring of automated transactions, i.e. FX valuation or depreciation¢Preparation of data for financial, management and treasury reporting moving the data from source systems (ERP) to reporting and consolidation systems¢Review and finalization of financial, management and treasury reporting¢Preparation of tax and statutory reporting¢Execution, monitoring and testing of financial controls, as per Client Controls Framework Skills (competencies)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Analyze call arrival patterns and identify key drivers impacting call volume and handle time variations based on historical trends. Generate regular reports and performance metrics related to forecasting accuracy, scheduling efficiency, and operational performance. Resource Occupancy rates and Productivity analysis. Workload and FTE calculations. Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders. Strong attention to detail and problem-solving skills. Strong business acumen Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc) Quick Learner and ready to take on new role. What your background should look like: Experience in Work force Management , Capacity Planning Experience in MS Excel, WFM Basics (Occupancy, Conformance, Schedule Adherence etc.), Understanding of Aux Usage, Data Proficiency. Good Communication Skills Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Roles and ResponsibilitiesRemote Support Specialist (MR) - Technical 1st level supportPerform technical clarification with SRS on required service incidents; Identify spare parts; Check availability and order before required On-site-visit of CSE. Document it all in the P58 system, while adhering to Good Documentation Practice. Follow the Complaint Handling (PSI/PPI) and Escalation guidelines with prompt attention to internal and external requests. Evaluate the Service reports from Country for GDP. Travel Onsite for Critical Breakdowns, installation of new products. 2nd Level SupportAnalyze the incident with help of the local service engineer, remote diagnostic, data analysis and the knowledge database; take necessary action by using problem solution techniques (SKB) to resolve the Incident; setting priorities as required; submission to HSC/BU for possible solution after studying trends & summarize complex issues. Follow Escalation Matrix as per RSC process to escalate to the CS Headquarter Support Center (HSC) for problem management. Responsible for customer satisfaction of the MR modality, demonstrating proactive attitude and actions to optimize performance and their perception (e.g., proactive checking of high "cost instruments" and developing specific action plans). Develop and maintain relationships with top customers and opinion leaders. On request of the local service organization perform on-site support, work with Area Service Managers on overall regional FSE performance to help in coaching, training, and development opportunities. Documentation of the solution and propose new cases to the knowledge database. Proactive and reactive compilation and evaluation of statistics and issue of adequate reports concerning errors and problems regarding the support of the product, with corresponding interaction with HQ Product Support for product and systems improvement. Contribute to achieving the Mission, Values, and Vision of the company. Always maintain strict compliance to ethical principles and Health, Safety, and Quality norms of the company. Lead regular regional teleconferences and regularly participate in global or regional conference calls and or Exchange/ Focus meetings. Actively transfer knowledge into and around RSC support team to keep a well-balanced skills profile thus maintaining a high quality of service. Work closely with Country Support Team and Spare part planners to support the spare part optimization process through the product life cycle with the goal of increasing customer service level by optimizing replacement parts inventory, test equipment, tools, and technical libraries of FSEs. Configure and maintain IT systems and/or interfaces to other systems in a customer environment for IT related functions. To participate and provide inputs for Productivity / Profitability improvements initiatives and other country Non-Incident Tasks as agreed with RSC in GRP. Education & ExperienceMore than 10 years' experience within Magnetic Resonance Imaging (MRI) Service/Installation. Portfolio knowledge of Clinical/Scientific Workflow within the customer environment is advantageous. Minimum Diploma in Engineering (Electrical and Electronics, Biomedical Engineering etc.) or equivalent education and work experience. Good telephone communications skills- English and Hindi. Preferably Multilingual.