Associate, Real Time Management

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Job Title Associate, Real Time Management Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Work closely with operations management to maintain the level of efficacy our clients are expecting SL, OCC, Line Adherence, etc Work closely with client to address schedule changes/concern Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage , etc), Overall staffing performance (staff vs required, service metrics, attendance, etc) Monitor Realtime adherence using tools available, IEX, CMS, WFM etc Update schedules as needed, Adjust Breaks/Lunches for better performance Participate in relevant meetings Provide input to stakeholders and drive labor management Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams Handle CNX Internal Customers Key Skills & Knowledge Good analytical, numerical and problem solving skills WFM-RTA experience preferred Must possess effective organizational and time management skills with the ability to multi task proficiently Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure Strong team building and leadership skills, including strong logical thought processes Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment Educational Qualification: Graduate / Post Graduate Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities' Location: IND Bangalore Ecospace Bus Park Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now