10207 Routing Jobs - Page 38

Position summary: We are looking for a highly skilled and detail-oriented Quality Engineer – Cybersecurity Migrations to support the validation of security policy migrations across major NGFW platforms. In this role, you will be responsible for analyzing the output of automated migration tools, resolving post-migration issues, and ensuring consistent, secure, and functional firewall configurations in customer environments. Your work will directly impact customer satisfaction and operational stability. Key Roles & Responsibilities: Design and maintain test plans and test cases to validate the accuracy and completeness of automated firewall migration output. Review and verify firewall configurations migrated by automation tools to ensure they meet expected functionality and security posture. Identify logic gaps, configuration anomalies, or rule mismatches introduced during tool-based migrations. Collaborate with tool development teams to report defects, validate fixes, and improve transformation logic. Troubleshoot and resolve post-migration escalations, including policy behaviour mismatches, broken traffic flows, and unexpected security outcomes. Perform side-by-side comparisons of pre- and post-migration rules to verify functional equivalence. Raise, track, and close vendor support (TAC) cases where deep platform-level issues are involved. Contribute to documentation including SOPs, test coverage reports, known issues, and configuration validation guides. Interface directly with customers to understand post-migration challenges and ensure successful resolution. Basic Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (BE / B.Tech / MCA or equivalent). 6+ years of hands-on experience in firewall configuration, validation, and troubleshooting. Strong technical knowledge of NGFW platforms including Palo Alto, Cisco FTD, FortiGate, and Check Point. Familiarity with policy and object modelling across different firewall platforms. Experience in writing test cases and test plans for automation tools or configuration transformation logic. Strong understanding of networking and security concepts, including routing, NAT, VPNs, zones, and application filtering. Excellent debugging and root cause analysis skills in post-deployment/migration environments. Ability to interpret logs, packet captures, and platform-specific diagnostics to isolate issues. Preferred Qualifications: Certification: PCNSA, PCNSE, NSE-1, NSE-2, NSE-3, NSE-4 Certification: CCNA (R&S) / CCNP (R&S) Exposure to firewall migration automation tools Understanding policy normalization and risk scoring tools (e.g., Tufin, FireMon)

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Administration and Management of Wipro LAN & WAN (Security Domain) across globe as a part of Global Security Project Implementation Team based on the Project assigned. Implementation and configuration of Security devices which consists of Firewalls from different manufacturers (Eg. Palo Alto, Check Point) along with available features. Configure / Implement Firewalls as per the Security / hardening Guidelines/as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Security Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Security Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Firewall based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Security infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the design plans for customer/Enterprise Infra submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on ZScalar, NMS Tools, IDS & IPS (Intrusion protection system). Execute the implementation per the standard ISO (20000 & 27001) and BiSM guidelines following incident, change and capacity management procedures followed in Wipro. Security domain certifications with around 5+ years of hands on experience. Should be able to Multitask & involve in multiple projects at a time Take lead and participate in S0 calls and Outages till resolution

Job Description We are seeking a creative and forward-thinking cybersecurity engineer to develop and enhance cyber security solutions to address unique security challenges in critical infrastructure and industrial businesses. This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments, and other related tasks as identified. Responsibilities Assume the lead role in assigned projects, ensuring delivery on time, within budget, and to customer satisfaction. Stay technically current with cybersecurity solutions and expand knowledge in designated network disciplines. Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. Keep abreast of current industry security standards (e.g., IEC-62443, ISO 27000). Build strong relationships with internal and external customers by providing accurate and efficient technical/engineering support. Diagnose problems and provide timely, accurate technical solutions in response to customer inquiries, questions, and issues. Network (VLANs, STP, HSRP, Static routing) config and Troubleshooting, Firewall configuration i.e policies, communication troubleshooting, AD, NMS, SIEM, AV, WSUS, etc Installation, configuration and troubleshooting. Uphold industrial safety awareness through the completion of pertinent safety certifications. Qualifications Bachelor's degree in computer-related fields (e.g., Computer Science, Computer Information Systems, Electronics) or equivalent experience. Cisco Certified Network/Design/Security Professional (at least one certification). GICSP/CISSP Certified Information Systems Security Professional or similar security certification. 5+ years of experience in Networking, endpoint security, and conducting audits/assessments in IT security. 3+ years of experience in Security Projects. 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. 2+ years of experience with Microsoft Active Directory, DNS, WSUS, and Terminal Server. 2+ year of experience in vulnerability scanning and assessments using tools like Nessus and NMAP. Proven experience designing or deploying a minimum of 10 projects leveraging virtualization, preferably VMware. 3+ years of Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. 3+ years of experience with antivirus systems and backup & restore solutions. 3+ years of experience providing network services on customer sites. Excellent written and oral communication skills. Willingness to travel 30-65%. Preferred Qualifications and Experience 3 years’ experience in Operational Technology (OT). IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). Knowledge of networking protocols including HSRP, STP, RSTP, MSTP, VLAN, 802.1q, IPv4, IPv6, RIPv2, OSPF, EIGRP, DNS, NTP, EtherChannel, FTP, TFTP, and SSH. Awareness of OT cybersecurity best practices and recommendations. Proficiency in preparing functional and detailed design specifications. Ability to work independently. Excellent troubleshooting skills to resolve complex network, application, or system integration issues. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

As a Senior Network Security Specialist at Incedo, you will be responsible for managing and maintaining client network security. Your duties will include implementing security protocols, monitoring security logs, conducting vulnerability assessments, collaborating with other teams to manage risk, and providing security recommendations. Roles & Responsibilities: Designing and implementing network security strategies. Identifying and mitigating network security threats and vulnerabilities. Configuring and managing security devices such as firewalls and intrusion detection systems. Conducting security audits and assessments. Collaborating with other IT teams to ensure security policies and procedures are implemented. Providing technical support for security-related issues. Maintaining documentation of security configurations and changes. Technical Skills Skills Requirements: Knowledge of network security practices such as access control, intrusion detection, and incident response. Experience in configuring and managing network security devices such as firewalls, VPNs, and IDS/IPS. Familiarity with network security monitoring tools such as Wireshark, Snort, or Bro. Understanding of security frameworks and regulations such as NIST or PCI-DSS. Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner. Must understand the company's long-term vision and align with it. Provide leadership, guidance, and support to team members, ensuring the successful completion of tasks, and promoting a positive work environment that fosters collaboration and productivity, taking responsibility of the whole team. Nice-to-have skills Qualifications Qualifications 4-6 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

Job Description We are seeking a creative and forward-thinking cybersecurity engineer to develop and enhance cyber security solutions to address unique security challenges in critical infrastructure and industrial businesses. This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments, and other related tasks as identified. Responsibilities Assume the lead role in assigned projects, ensuring delivery on time, within budget, and to customer satisfaction. Stay technically current with cybersecurity solutions and expand knowledge in designated network disciplines. Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. Keep abreast of current industry security standards (e.g., IEC-62443, ISO 27000). Build strong relationships with internal and external customers by providing accurate and efficient technical/engineering support. Diagnose problems and provide timely, accurate technical solutions in response to customer inquiries, questions, and issues. Network (VLANs, STP, HSRP, Static routing) config and Troubleshooting, Firewall configuration i.e policies, communication troubleshooting, AD, NMS, SIEM, AV, WSUS, etc Installation, configuration and troubleshooting. Uphold industrial safety awareness through the completion of pertinent safety certifications. Qualifications Bachelor's degree in computer-related fields (e.g., Computer Science, Computer Information Systems, Electronics) or equivalent experience. Cisco Certified Network/Design/Security Professional (at least one certification). GICSP/CISSP Certified Information Systems Security Professional or similar security certification. 5+ years of experience in Networking, endpoint security, and conducting audits/assessments in IT security. 3+ years of experience in Security Projects. 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. 2+ years of experience with Microsoft Active Directory, DNS, WSUS, and Terminal Server. 2+ year of experience in vulnerability scanning and assessments using tools like Nessus and NMAP. Proven experience designing or deploying a minimum of 10 projects leveraging virtualization, preferably VMware. 3+ years of Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. 3+ years of experience with antivirus systems and backup & restore solutions. 3+ years of experience providing network services on customer sites. Excellent written and oral communication skills. Willingness to travel 30-65%. Preferred Qualifications and Experience 3 years’ experience in Operational Technology (OT). IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). Knowledge of networking protocols including HSRP, STP, RSTP, MSTP, VLAN, 802.1q, IPv4, IPv6, RIPv2, OSPF, EIGRP, DNS, NTP, EtherChannel, FTP, TFTP, and SSH. Awareness of OT cybersecurity best practices and recommendations. Proficiency in preparing functional and detailed design specifications. Ability to work independently. Excellent troubleshooting skills to resolve complex network, application, or system integration issues. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Description At Honeywell, we make a lot of incredible things. But most importantly, we make the future and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform. We are seeking a creative and forward-thinking cybersecurity engineer to develop and enhance cyber security solutions to address unique security challenges in critical infrastructure and industrial businesses. This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments, and other related tasks as identified. Responsibilities Key Responsibilities: Assume the lead role in assigned projects, ensuring delivery on time, within budget, and to customer satisfaction. Stay technically current with cybersecurity solutions and expand knowledge in designated network disciplines. Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. Keep abreast of current industry security standards (e.g., IEC-62443, ISO 27000). Build strong relationships with internal and external customers by providing accurate and efficient technical/engineering support. Diagnose problems and provide timely, accurate technical solutions in response to customer inquiries, questions, and issues. Network (VLANs, STP, HSRP, Static routing) config and Troubleshooting, Firewall configuration i.e policies, communication troubleshooting, AD, NMS, SIEM, AV, WSUS, etc Installation, configuration and troubleshooting. Uphold industrial safety awareness through the completion of pertinent safety certifications. Qualifications Basic Qualifications: Bachelor's degree in computer-related fields (e.g., Computer Science, Computer Information Systems, Electronics) or equivalent experience. Cisco Certified Network/Design/Security Professional (at least one certification). GICSP/CISSP Certified Information Systems Security Professional or similar security certification. 5+ years of experience in Networking, endpoint security, and conducting audits/assessments in IT security. 3+ years of experience in Security Projects. 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. 2+ years of experience with Microsoft Active Directory, DNS, WSUS, and Terminal Server. 2+ year of experience in vulnerability scanning and assessments using tools like Nessus and NMAP. Proven experience designing or deploying a minimum of 10 projects leveraging virtualization, preferably VMware. 3+ years of Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. 3+ years of experience with antivirus systems and backup & restore solutions. 3+ years of experience providing network services on customer sites. Excellent written and oral communication skills. Willingness to travel 30-65%. Preferred Qualifications and Experience 3 years’ experience in Operational Technology (OT). IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). Knowledge of networking protocols including HSRP, STP, RSTP, MSTP, VLAN, 802.1q, IPv4, IPv6, RIPv2, OSPF, EIGRP, DNS, NTP, EtherChannel, FTP, TFTP, and SSH. Awareness of OT cybersecurity best practices and recommendations. Proficiency in preparing functional and detailed design specifications. Ability to work independently. Excellent troubleshooting skills to resolve complex network, application, or system integration issues. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Description At Honeywell, we make a lot of incredible things. But most importantly, we make the future and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform. We are seeking a creative and forward-thinking cybersecurity engineer to develop and enhance cyber security solutions to address unique security challenges in critical infrastructure and industrial businesses. This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments, and other related tasks as identified. Responsibilities Key Responsibilities: Assume the lead role in assigned projects, ensuring delivery on time, within budget, and to customer satisfaction. Stay technically current with cybersecurity solutions and expand knowledge in designated network disciplines. Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. Keep abreast of current industry security standards (e.g., IEC-62443, ISO 27000). Build strong relationships with internal and external customers by providing accurate and efficient technical/engineering support. Diagnose problems and provide timely, accurate technical solutions in response to customer inquiries, questions, and issues. Network (VLANs, STP, HSRP, Static routing) config and Troubleshooting, Firewall configuration i.e policies, communication troubleshooting, AD, NMS, SIEM, AV, WSUS, etc Installation, configuration and troubleshooting. Uphold industrial safety awareness through the completion of pertinent safety certifications. Qualifications Basic Qualifications: Bachelor's degree in computer-related fields (e.g., Computer Science, Computer Information Systems, Electronics) or equivalent experience. Cisco Certified Network/Design/Security Professional (at least one certification). GICSP/CISSP Certified Information Systems Security Professional or similar security certification. 5+ years of experience in Networking, endpoint security, and conducting audits/assessments in IT security. 3+ years of experience in Security Projects. 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. 2+ years of experience with Microsoft Active Directory, DNS, WSUS, and Terminal Server. 2+ year of experience in vulnerability scanning and assessments using tools like Nessus and NMAP. Proven experience designing or deploying a minimum of 10 projects leveraging virtualization, preferably VMware. 3+ years of Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. 3+ years of experience with antivirus systems and backup & restore solutions. 3+ years of experience providing network services on customer sites. Excellent written and oral communication skills. Willingness to travel 30-65%. Preferred Qualifications and Experience 3 years’ experience in Operational Technology (OT). IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). Knowledge of networking protocols including HSRP, STP, RSTP, MSTP, VLAN, 802.1q, IPv4, IPv6, RIPv2, OSPF, EIGRP, DNS, NTP, EtherChannel, FTP, TFTP, and SSH. Awareness of OT cybersecurity best practices and recommendations. Proficiency in preparing functional and detailed design specifications. Ability to work independently. Excellent troubleshooting skills to resolve complex network, application, or system integration issues. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Description We are seeking a creative and forward-thinking cybersecurity engineer to develop and enhance cyber security solutions to address unique security challenges in critical infrastructure and industrial businesses. This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments, and other related tasks as identified. Responsibilities Assume the lead role in assigned projects, ensuring delivery on time, within budget, and to customer satisfaction. Stay technically current with cybersecurity solutions and expand knowledge in designated network disciplines. Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. Keep abreast of current industry security standards (e.g., IEC-62443, ISO 27000). Build strong relationships with internal and external customers by providing accurate and efficient technical/engineering support. Diagnose problems and provide timely, accurate technical solutions in response to customer inquiries, questions, and issues. Network (VLANs, STP, HSRP, Static routing) config and Troubleshooting, Firewall configuration i.e policies, communication troubleshooting, AD, NMS, SIEM, AV, WSUS, etc Installation, configuration and troubleshooting. Uphold industrial safety awareness through the completion of pertinent safety certifications. Qualifications Bachelor's degree in computer-related fields (e.g., Computer Science, Computer Information Systems, Electronics) or equivalent experience. Cisco Certified Network/Design/Security Professional (at least one certification). GICSP/CISSP Certified Information Systems Security Professional or similar security certification. 5+ years of experience in Networking, endpoint security, and conducting audits/assessments in IT security. 3+ years of experience in Security Projects. 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. 2+ years of experience with Microsoft Active Directory, DNS, WSUS, and Terminal Server. 2+ year of experience in vulnerability scanning and assessments using tools like Nessus and NMAP. Proven experience designing or deploying a minimum of 10 projects leveraging virtualization, preferably VMware. 3+ years of Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. 3+ years of experience with antivirus systems and backup & restore solutions. 3+ years of experience providing network services on customer sites. Excellent written and oral communication skills. Willingness to travel 30-65%. Preferred Qualifications and Experience 3 years’ experience in Operational Technology (OT). IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). Knowledge of networking protocols including HSRP, STP, RSTP, MSTP, VLAN, 802.1q, IPv4, IPv6, RIPv2, OSPF, EIGRP, DNS, NTP, EtherChannel, FTP, TFTP, and SSH. Awareness of OT cybersecurity best practices and recommendations. Proficiency in preparing functional and detailed design specifications. Ability to work independently. Excellent troubleshooting skills to resolve complex network, application, or system integration issues. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Operations Technology team provides and delivers technology solutions to support the Specialty Services, Fulfillment and Engineering technology. The team’s goal is to drive the optimal technology tools and platforms that enable associates to deliver on the customer experience and contribute to the long-term, profitable growth. The team delivers technology through robust and scalable applications developed on various platforms. Are responsible for delivery of the technology solutions within the Specialty Services, Fulfillment and Engineering technology portfolio. Provide technology strategy planning, execution, and support services. Ensure Re-usability and Configuration are a focus for the team in contributing and consumption. Partner with vertical teams & architecture to execute/advance strategy. Manage relationships with line of business partners and other technology teams to successfully deliver on initiatives. Job Description* The candidate should possess strong technical skills required to architect, design, development and implementation of Mule APIs as well as support the applications in production. Interact with various internal bank and external resources to complete implementations successfully including Technical, LOB Operations, Vendor and Data Transmission. Strong interpersonal/influence skills, proactive leadership skills and analytical and problem-solving skills. Responsibilities* Architect, Develop, enhance, debug, support, maintain and test software applications that support business units or supporting functions. Provide review and assessment service to the peer team adding value to the overall business. Work in Agile and SDLC methodologies to own and deliver the value-added services. Deliver smooth and seem less integrations across frontend, middleware, and back-end systems. Establish and practice industry standards, best practices and guidelines in technology, process. Proven ability to successfully analyze client's requirements and develop innovative solutions for increasing reliability and improving productivity. Requirements* Education* Graduation / Post Graduation BE / MCA Certifications If Any: Mulesoft Certified Developer Experience Range* 06 Years To 09 Years. Foundational Skills* Extensively worked on Anypoint Studio and used it to interface application services by utilizing connectors, components, transformers, filters, flow Control, message routing, ActiveMQ, JMS, and Error handling. RAML specifications/build experience with Mule soft utilizing Mule features like Data weave, API designer and various connectors to ensure robust and loosely coupled integration layers. Mulesoft, Any Point Studio, Java. Excellent verbal/written communication skills. Able to communicate across all levels of the organization. Experience working in an Agile team using Scrum, Scaled Agile, or Kanban processes. Knowledge and understanding of applications related to web design and data modeling. Experience with Web Services, Rest API Services. Experience with Test Driven Development. Strong problem-solving skills. Strong organizational, multi-tasking, and prioritizing skills. Highly motivated and self-driven. Should be able to work independently. Ability to work under pressure to tight deadlines. Thorough researching/data mining of information to produce high quality work. Strong team player. Effectively prioritize work and multitask as needed. Demonstrate a working knowledge of process and procedure. Desired Skills* MuleSoft Certified Developer – Integration Professional. Mulesoft Certified Developer – API Design Associate. Agile – Scrum/Kanban knowledge. Work Timings* 12.30 PM to 9.30 PM IST (Need to flexible as per business needs). Job Location* Chennai.

Job Description Preferred candidate is a strategic problem solver who can lead and work with cross-functional teams to manage changes, create, structure, and maintain BOMs. Track deliverables from engineering development builds to production release. Create, manage and process engineering change orders, manufacturer change orders and deviations. Work on building an extensive matrix to track deliverables and project milestones. Should have an eye to identify any type of Waste in the process & Find a way to Eliminate all the Waste. Should be able to Work on multiple projects simultaneously. Responsibilities SAP in terms of BOM management, Routing updation, ECN Management, Purchase requisition, PDM. Support in Design & development of assembly lines including necessary fixture based on lean manufacturing process. Develop Standardized Operating Sheets, Line balancing & Time Study. Broad knowledge of product design, manufacture, and assembly techniques. Setup assembly line for NPI/Transitions. Design shop floor Workstations. Develop and arrange production equipment, jig, fixtures materials, and parts based on product specifications. Preparation of Shop floor layout in ACAD, Study for optimization & Improve Flow / Floor space utilization Project financial expense tracking. Understanding & co-ordination of budgets/Capex for product manufacturing and upgrading processes. Estimate resource requirements, workload assignment, production times and schedule for manufacturing processes. Coordinate with design & and operations teams to develop manufacturing plans for new products to achieve cost and quality objectives. Identify, Develop & deploy automation possibilities on the assembly processes. Introduction to Lean tools – VSM, Green belt certified Conduct VA/NVA analysis, engage thro’ Kaizen event / Automation drive to improve the productivity. Qualifications Degree in Mechanical or Industrial Engineering from recognized and reputed college Minimum 7 years of experience in Manufacturing Engineering, NPI Process development and project management Must have good structured BOM experience in SAP Autocad certification is added advantage, minimum should be able to create , manage Layout’s / Process design in ACAD Experience with oversea suppliers Experience in Automation project will be added advantage Self-learner, Proactive approach, dedicated and Sincere in work Proficient in MS Office including MS Excel, Powerpoint Good communication skills with English proficiency About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Title: Electrical Engineer – Power System Studies & Design Engineering Location: Vadodara, Gujarat Job Type: Full-Time Company Overview: Kanwar Engineering India Pvt Ltd. is an engineering firm providing innovative solutions across the energy, utilities, and industrial sectors. We are currently seeking a detail-oriented and motivated Electrical Engineer with experience in electrical design engineering and a strong interest in power system studies . Position Summary: In this role, you will support both electrical design engineering and power system study activities for a wide range of projects, including substations, industrial facilities, and utility infrastructure. You will work closely with engineers and project managers to prepare high-quality design deliverables and analytical reports. Key Responsibilities: Prepare power system studies , including load flow, short circuit, arc flash, and coordination studies using software such as ETAP or SKM. Prepare/Support electrical layout drawings , grounding plans , cable schedules , and equipment details using AutoCAD (2D/3D) or similar CAD tools. Prepare/Support the development of single-line diagrams , wiring diagrams , schematics , and conduit/cable tray layouts . Assist in preparing lighting calculations , and heat trace design packages. Coordinate with engineers, drafters, and clients to ensure design accuracy and completeness. Qualifications: Bachelor’s degree in Electrical Engineering or related field. 3–8 years of experience in electrical design , preferably in North American projects. Proficiency in AutoCAD 2D/3D ; experience with Revit or MicroStation is a plus. Exposure to or strong interest in power system analysis (ETAP, SKM, EasyPower, etc.). Familiarity with cable tray routing, building layout, lighting calculations , heat trace systems , and grounding design . Strong attention to detail and solid understanding of electrical design best practices. Effective communication and teamwork skills. What We Offer: Opportunity to work on diverse and impactful projects. A dynamic work environment that supports both technical growth and career advancement. Competitive salary and comprehensive benefits package. Flexible work arrangements and strong team culture. How to Apply: Please submit your resume and a brief cover letter highlighting your relevant experience and interest in the role to hr@kanwareng.com Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹1,000,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Work from home Schedule: Morning shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person Expected Start Date: 01/08/2025

Job Description Work with field sales teams to position appropriate Cisco Service Provider solutions and establish value proposition in a competitive environment. Provide Competitive Positioning against other Competitive OEMs to help AT/AM/SE drive Wins for Cisco. Educate field sales staff on technical capabilities and features of proposed Cisco solutions & products. Contribute to build and maintain healthy sales pipeline. Having clear understanding of complementary SKU to create Bill of Material (BOM/BOQ) and present to sales organization. Key Skills Required: Experience in Switching, Routing & Wireless Experience with Cisco Wireless Products - WLC (Wireless LAN Controllers), Access Points (AP), MSE, CMX, Prime Infrastructure (PI) etc Basic understanding of IEEE 802.11 standards (a, b, g), 802.1x, Wi-Fi Knowledge on Routing and Switching Protocols/Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN-EVPN Knowledge of Cisco Routing and Switching Platforms like Cisco ISR/ASR, Catalyst, Meraki

Senior Engineer – Network Operations Job Title: Senior Engineer – Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Manager Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Hands-on troubleshooting experience in Enterprise LAN/WAN environment Strong technical subject matter expertise on the following: Cisco GSR routers and switches like Catalyst 3560/3750/4948 Juniper MX series routers and switches SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols Knowledge of MPLS, QoS and VoIP Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet Knowledge of security technologies Knowledge on scripting languages like Python Excellent communications skills and must have worked with Global customers and global carriers RESPONSIBILITIES Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers. Remote management and monitor Network Operations Support NOC 24x7 for large global clients that have a distributed LAN/WAN setup Provide Level 2 and Level 3 support for Incident Management/Ticket Resolution Create MOP/SOP and plan Change Management process Perform Performance Tuning of network devices and create SOPs Work with Telecommunication Service Providers to resolve escalated circuit problems Plan and perform upgrade of firmware Work with hardware/software vendors to resolve problems Train and mentor juniors Act as an SME SPOC for certain network products Provide technical inputs for weekly/monthly customer service review reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION CCNA, CCNP, JCNIA, JNCIS, JNCIP EXPERIENCE Minimum 5 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience OTHER SKILLS Good communication skills - written as well as verbal Passion to work on core technology platform ITIL process awareness

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Switching Routing NE Testing Experience : 3-5 Years.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do: 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Telecom Switching Routing NE Layer2 SW Experience : 10 YEARS.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do: 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Checkpoint Firewalls and VPN Experience : 5-8 Years.

Job Summary We are seeking an experienced Infra. Architect with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Google Cloud Networking Load Balancing Cloud Networks Cisco Meraki Switching & Routing Cisco and Wireless. This role requires domain knowledge in Medical Devices and Data Models. Coordinating and managing networking platforms (LAN WAN SDWAN Wireless ACI) across regions to ensure performance and reliability. Technology skill - Cisco Brocade Responsibilities Coordinating and managing networking platforms (LAN WAN SDWAN Wireless ACI) across regions to ensure performance and reliability. Technology skill - Cisco Brocade Design and implement robust infrastructure solutions using Google Cloud Networking to ensure high availability and scalability. Develop and manage load balancing strategies to optimize performance and reliability of applications. Configure and maintain cloud networks using Cisco Meraki to ensure secure and efficient connectivity. Oversee switching and routing configurations with Cisco to maintain network integrity and performance. Implement and manage wireless network solutions to provide seamless connectivity across the organization. Collaborate with cross-functional teams to integrate infrastructure solutions with medical devices and data models. Provide technical guidance and support to ensure the successful deployment of infrastructure projects. Conduct regular assessments and audits to ensure compliance with industry standards and best practices. Troubleshoot and resolve complex network issues to minimize downtime and ensure business continuity. Develop and maintain documentation for infrastructure configurations processes and procedures. Stay updated with the latest industry trends and technologies to continuously improve infrastructure solutions. Participate in capacity planning and performance tuning to optimize resource utilization. Ensure that all infrastructure solutions align with the companys goals and contribute to the overall success of the organization. Qualifications Must have extensive experience with Google Cloud Networking Load Balancing and Cloud Networks. Should have strong expertise in Cisco Meraki Switching & Routing Cisco and Wireless technologies. Must possess domain knowledge in Medical Devices and Data Models. Should have excellent problem-solving skills and the ability to troubleshoot complex network issues. Must have strong communication and collaboration skills to work effectively with cross-functional teams. Should be able to manage multiple projects and priorities in a fast-paced environment.

Candidate should have exclusive hands-on 4 to 5 years of experience on following Technology CISCO-Routers and Switches, ACI Fabric & Nexus 9K, Fortinet-SDWAN, NAC-Forscout, Load Balance-AVI, Checkpoint-VPN,Solarwind-Monitoring Tool. CCNA certified Operate, Maintain, Manage, and Improve network infrastructure. Coordination with customer & Vendors for network related problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 & L2 Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. Handling Customer escalations Coordinating with all the other teams for network related issues and traffic flow. Should be able to configured All network, SDWAN, Voice Co-ordinations with BOM, ISP, Internal Teams & OEM End User Support for Network & Voice related issues Access, Authentication and Certificates Management Network Fault Monitoring & Analysis Addition of Devices, Links, NetFlow New Locations / Shifting / Upgrades Backup Configurations of all devices Able to do IP whitelisting, IOS/OS upgrades, Firmware Upgrades, Patching / VA & PT (Compliance) / SCD Device Hardening. Should be able to close findings reported if any in the scheduled VA & PT activities. LB VIP addition, Certificates & All Configurations including SE SDWAN Site to Site VPN Configuration Blocking malicious IP & IOC across all devices as per the security advisory Wireless Configuration Ensure all Network Devices are running on latest iOS as per applicability of the Devices

Job Summary We are seeking an experienced Infra. Architect with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Google Cloud Networking Load Balancing Cloud Networks Cisco Meraki Switching & Routing Cisco and Wireless. This role requires domain knowledge in Medical Devices and Data Models. Coordinating and managing networking platforms (LAN WAN SDWAN Wireless ACI) across regions to ensure performance and reliability. Technology skill - Cisco Brocade Responsibilities Coordinating and managing networking platforms (LAN WAN SDWAN Wireless ACI) across regions to ensure performance and reliability. Technology skill - Cisco Brocade Design and implement robust infrastructure solutions using Google Cloud Networking to ensure high availability and scalability. Develop and manage load balancing strategies to optimize performance and reliability of applications. Configure and maintain cloud networks using Cisco Meraki to ensure secure and efficient connectivity. Oversee switching and routing configurations with Cisco to maintain network integrity and performance. Implement and manage wireless network solutions to provide seamless connectivity across the organization. Collaborate with cross-functional teams to integrate infrastructure solutions with medical devices and data models. Provide technical guidance and support to ensure the successful deployment of infrastructure projects. Conduct regular assessments and audits to ensure compliance with industry standards and best practices. Troubleshoot and resolve complex network issues to minimize downtime and ensure business continuity. Develop and maintain documentation for infrastructure configurations processes and procedures. Stay updated with the latest industry trends and technologies to continuously improve infrastructure solutions. Participate in capacity planning and performance tuning to optimize resource utilization. Ensure that all infrastructure solutions align with the companys goals and contribute to the overall success of the organization. Qualifications Must have extensive experience with Google Cloud Networking Load Balancing and Cloud Networks. Should have strong expertise in Cisco Meraki Switching & Routing Cisco and Wireless technologies. Must possess domain knowledge in Medical Devices and Data Models. Should have excellent problem-solving skills and the ability to troubleshoot complex network issues. Must have strong communication and collaboration skills to work effectively with cross-functional teams. Should be able to manage multiple projects and priorities in a fast-paced environment.

Job Summary We are seeking a highly skilled Sr. Infra. Architect with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Azure Networking Services Google Cloud - Networking Load balancing Switching and Routing - Arista Switching & Routing Cisco Wireless and WAN Optimizers. This hybrid role requires a proactive individual who can work effectively in a day shift without the need for travel. Responsibilities Network project management Implement and maintain security to protect network from cyber threats- Design and implement robust network architectures using Azure Networking Services and Google Cloud Networking. Oversee the deployment and management of load balancing solutions to ensure optimal performance and reliability. Provide expertise in Switching and Routing with Arista and Cisco technologies to maintain efficient network operations. Manage wireless network infrastructure to support seamless connectivity for all users. Optimize WAN performance using WAN Optimizers to enhance data transfer speeds and reduce latency. Collaborate with cross-functional teams to integrate network solutions with other IT systems and applications. Conduct regular network assessments and audits to identify potential issues and areas for improvement. Develop and maintain comprehensive documentation for network configurations processes and procedures. Implement security measures to protect network infrastructure from threats and vulnerabilities. Provide technical support and troubleshooting for network-related issues to ensure minimal downtime. Stay updated with the latest industry trends and advancements in networking technologies. Participate in capacity planning and network scaling to accommodate future growth and demand. Ensure compliance with industry standards and regulatory requirements in all network operations. Qualifications Possess a strong background in Azure Networking Services and Google Cloud Networking. Demonstrate proficiency in load balancing techniques and technologies. Have extensive experience with Switching and Routing using Arista and Cisco equipment. Show expertise in managing wireless networks and WAN Optimizers. Exhibit excellent problem-solving skills and the ability to work collaboratively with other teams. Hold relevant certifications such as Cisco Certified Network Professional (CCNP) or equivalent. Display strong communication skills and the ability to document technical processes clearly.

Job Description Details Title : WFM AM/DM/ Manager Job Code : Department : Global WFM Location : Bangalore Sub-Process : GWFM Reporting to : Senior Manager Grade : M2/M3/M4 Employment Type : Permanent Created Date : Version : Summary Position Summary The candidate will be part of the Resource Management Centre - Global team. Oversees and directs development and maintenance of Workforce Management and Real Time Adherence programs. The WFM Manager will support the management teams across multiple departments and contact centers and oversees teams of Workforce Management Specialists and Real Time Adherence agents. Researches latest trends and leverages analysis’ to increase Agents’ productivity, accuracy, and member service and to streamline processes using their staff and the call centers workforce management tools. This is a key position within the Member Service Center team and requires strong collaborative skills. Roles And Responsibilities Manage the headcount forecasting process with consideration of known business events and strategies Develop, supervise, lead, & coach a specialized Workforce Planning team, from the ground up, in defining best practices for producing accurate forecasts and schedules that will optimize cost effectiveness and operational efficiency, while meeting Service Level objectives to deliver a high degree of Guest Satisfaction. Analyze trends within assigned operations, including contact volumes, contact patterns, in-store traffic, inbound & outbound shipments, staff productivity, staff capacity and resource allocation, and use the analysis results to forecast arrival patterns. Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues. Work with marketing and finance partners to understand key drivers (such as specialty programs and environmental issues) and capacity needs. Leverage and manage historical data to develop educated assumptions for planned initiatives and future forecast periods. Assure accurate monthly/weekly/daily/intraday forecasts Lead Operational meetings with Management, to ensure everyone is proactively prepared for the expected events of the day. Manage configuration and support of ongoing initiatives such as flexible schedules and PTO allowances. Provide real time and historical contact centre data to management team, including key performance indicators such as AHT, Shrinkage, Adherence, Conformance, Service Level etc., working closely with them to proactively identify ways to improve results. Assume ultimate responsibly for daily Service Level attainment through properly Forecasting call volumes and AHT, producing efficient schedules, and effectively managing the intraday operation. Drive the Workforce Planning team to meet its weekly, monthly, and annual expectations on the critical Forecasting Accuracy, Schedule Efficiency, and Agent Delivery KPIs that are specific to the Workforce Planning team. Recommend, organize, develop and help implement process improvements and training enhancements, using experience and facts to support. Manage schedule interface staffing rules and settings to maximum use of the application and assure a positive end user experience. Serve as an internal expert on Key Performance Indicators ("KPIs") that impact the ability to consistently and effectively meet Service Level and guest expectations. Assure timely system updates of staff movement, historical results and proper trending within the WFM application. Other duties and special projects as assigned. Education & Experience Candidate must possess at least a Bachelor’s Degree, in any field. 5-6 years of experience in Workforce Management/Optimization. 3-4 years of Supervisory experience with ability to influence and drive results. Strong Analytical, Math, Reasoning and Investigative skills. Ability to prioritize, organize and summarize data from multiple sources Strong attention to Detail/Process with strategic thinking and planning skills Strong Leadership qualities, a good sense of judgment and a high degree of confidentiality Excellent interpersonal skills including strong listening, written and verbal communication, with ability to clearly and professionally communicate with others Proficient computer skills and working knowledge of Microsoft Office applications including Outlook Email, Power Point, Word and Advanced Excel skills Experience forecasting with WFM applications and working with call routing strategies Leverage a forecasting and scheduling, tool to predict volume, to plan for appropriate staffing requirements. Contact Centre experience required.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Cisco Routing and Switching. Experience: 3-5 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Switching Routing NE Layer3 SW. Experience: 3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Job Summary: Problem Management for managing the lifecycle of all network-related problems, ensuring they are reviewed and resolved within established service levels. The primary goal is to prevent network incidents and minimize the impact of those that cannot be prevented. Roles & Responsibilities: Problem Identification and Analysis: Identify and analyze network problems to determine root causes and implement corrective actions. Incident Management: Collaborate with the incident management team to resolve network incidents and prevent recurrence. Root Cause Analysis: Conduct thorough root cause analysis for network issues and document findings. Problem Resolution: Develop and implement solutions to resolve network problems and improve network performance. Monitoring and Reporting: Monitor network performance and generate reports on problem management activities and outcomes. Continuous Improvement: Identify opportunities for process improvements and implement best practices in network problem management. Collaboration: Work closely with network engineers, IT teams, and vendors to resolve network issues and enhance network reliability. Documentation: Maintain detailed documentation of problem management processes, procedures, and resolutions. Qualifications: Experience: Proven experience in network management, problem management, or a related role. Certifications: Relevant certifications such as ITIL, CCNA, or CCNP are preferred. Skills: Strong analytical and problem-solving skills, excellent communication and collaboration abilities, and proficiency in network monitoring and management tools. Technology: Familiar with the various aspects of operating telecom networks: technical, procedural, team working, and customer focus Knowledgeable in Cisco networking equipment and wireless network In-depth knowledge in networking, switching, routing and troubleshooting In-depth Knowledge in WLAN technology Aruba and Cisco In depth Knowledge in SD-WAN technology In depth Knowledge in WAN technology (BGP, MPLS,OSPF) In depth knowledge of RCA investigation Working Knowledge of F5 Load balancer, Proxy and Infoblox Desired Skills: Knowledge of ITIL best practices in problem management. Experience with network performance monitoring and troubleshooting. Familiarity with network security principles and practices. Ability to work under pressure and manage multiple priorities. Mandatory: 10+ years of core Enterprise Network experience. CCNP Certification mandatory. Expectation of 70% technical and 30% process handling. 5 days office with General shift. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation