488 Rostering Jobs - Page 2

Team Leader-BPO Location: Mohali Graduation Total 3 years exp, Minimum 1 year as Team Leader/SME in Bpo- on paper Salary: Up to 3.6 LPA 6 Days working Immediate Joiners preferred. Required Candidate profile If interested contact @7696495267 hr.skyway603@gmail.com -Bhumika Gupta

Job Title: MIS Manager BPO Operations Location: [Gurgaon -Sector 18, Udyog Vihar Phase 4] Company: [Globiva] Working Days: 6 Days a Week Job Overview: We are seeking a highly analytical and detail-oriented MIS Manager with a strong background in managing multiple projects simultaneously within a BPO environment. The ideal candidate should possess advanced skills in SQL, Power BI, and Microsoft tools. Preference will be given to candidates with working knowledge of Tableau. Key Responsibilities: Design, develop, and maintain comprehensive MIS reports and dashboards using SQL, Power BI, and Excel. Handle multiple ongoing data and reporting projects across departments while maintaining accuracy and timely delivery. Collaborate closely with internal teams to gather requirements and provide actionable insights. Create daily, weekly, and monthly reports for operations, client requirements, and senior leadership review. Analyze large data sets to identify trends, variances, and performance gaps. Ensure data accuracy, consistency, and standardization across reports. Maintain and enhance the existing reporting infrastructure and tools. Work with business stakeholders to support data-driven decision-making. Required Skills & Qualifications: Bachelors Degree (preferred in IT, Statistics, or related field). Proven experience in handling multiple projects and large volumes of data. Strong knowledge of SQL, Excel (advanced), PowerPoint, and Power BI. Hands-on experience with data visualization and reporting tools. Tableau knowledge is an added advantage. Excellent analytical, communication, and problem-solving skills. Prior experience in a BPO or Call Center environment is highly preferred. Preferred Experience: 3–6 years of relevant experience in MIS/Data Analytics roles. Understanding of BPO metrics like AHT, attrition, shrinkage, productivity, etc. Contact Person HR Supriya-9289327281

Job Title: RTM Executive (BPO Operations) Location: Gurgaon Company: Globiva Working Days: 6 days a week Role Overview: We are looking for a Real-Time Management (RTM) Executive to monitor and manage real-time operations across our BPO floor. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work under pressure while ensuring optimal staffing, shrinkage control, adherence, and service levels. Key Responsibilities: Monitor real-time adherence (RTA) and occupancy across all processes. Track login/logout, breaks, and overall agent availability. Maintain and circulate AHT, Shrinkage, Occupancy, and Service Level (SL) reports in real-time. Raise alerts to Operations in case of any SLA breach or unusual spikes in call volume. Ensure minimum idle time and maximize productivity through timely updates to WFM and Ops teams. Coordinate with Training, Quality, and HR teams for scheduled/non-scheduled absences. Maintain rosters, shrinkage trackers, and intraday reports. Support with intra-day re-forecasting and suggest reallocation of resources if required. Contribute to attrition tracking and floor movement planning. Required Skills & Qualifications: 1-3 years of experience in RTM/WFM (Real-Time Management) in a BPO setup. Strong understanding of BPO KPIs AHT, Shrinkage, SLA, Utilization, Occupancy, etc. Good command over Excel, Google Sheets, and WFM tools (like Aspect, Genesys, etc.). Quick decision-making ability and strong coordination skills. Flexible to work in rotational shifts. Preferred Qualifications: Prior experience in managing domestic/international voice or chat processes. Familiarity with attendance systems or productivity tools. Analytical mindset and proactive attitude. Interested candidates can apply by sending their CV to HR Supriya -9289327281

Profile- Store Manager Industry- Retail Department- Operations Eligibility- Education Qualification- Any Graduates Age- Max 36 Experience- Min 10-14 YEARS Preferred Industry- Manufacturing, QSR, Hotel Industry, FMCG, Cinemas Average Stability-Min 4 years Location- All Over in Madhya Pradesh ,Chhattisgarh, Odisha Job Type- Full time Desired Candidate Profile Proven track record of achieving sales targets through effective leadership and strategy implementation. Strong skills in store management, team management, floor management, store operations, retail operations, store setup, inventory management, inventory control, retail planning, shrinkage control. 10-14 years of experience in Team management on a related field. Roles and Responsibilities Manage store operations, including inventory management, material requirement planning, and shrinkage control. Oversee floor management, team management, and retail operations to ensure efficient store setup and supervision. Develop and implement strategies for retail planning, sales growth, and customer satisfaction. Ensure effective communication with the operations team to achieve business objectives. Monitor performance metrics such as stock levels, sales figures, and customer feedback Interested Candidate can share your cv at- Mail id- hrd.robhopal@dmartindia.com WhatsApp - 7000703690

Job title: Department Manager Experience: 6-10 yrs Location: All over Madhya Pradesh ,Chhattisgarh,Oddisa Age-32 years(Max) Industry: Hospitality / QSR/ Manufacturing/ Cinema/FMCG Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compliance Interested person can share your CV At- hrd.robhopal@dmartindia.com Whatsapp-7000703690

Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous months productivity numbers as a benchmark for excelling in the coming month. Responsible for overall and individual Team Quality output improvement based on the internalbenchmarks and SLA"s agreed with the client for each process. Responsible for Talent retention - Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls. Responsible for Team Motivation to hand Role & responsibilities Preferred candidate profile

Roles and Responsibilities Manage sales team performance, set goals, and track progress. Develop strategies to increase sales revenue through effective communication with clients. Collaborate with other teams (e.g., operations) to ensure seamless service delivery. Conduct regular training sessions for new hires and existing team members.

Hiring Alert: Female Nursing Staff for New Multispecialty Hospital Venture! We are excited to announce the launch of our new state-of-the-art healthcare facility , and we are hiring qualified, dedicated, and passionate FEMALE nurses across all departments. Join our mission to deliver world-class healthcare with compassion and excellence. Open Positions – Nursing Staff (Female Only) Departments: We are hiring for the following nursing streams: General Ward Nurses ICU Nurses (Medical ICU, Surgical ICU, Neuro ICU, Pediatric ICU) NICU Nurses (Neonatal Intensive Care Unit) Emergency/Casualty Nurses OT Nurses (Operation Theatre – General Surgery, Ortho, Cardiac, Neuro, Gynae) Labour Room / Maternity Ward Nurses Pediatric Ward Nurses Dialysis Unit Nurses Oncology Nurses Cardiology Department Nurses Neurology Department Nurses Orthopedic Ward Nurses Gastroenterology Nurses Infection Control Nurses OPD Nurses (All Specialties) ENT/DERM/URO Nurses Physiotherapy & Rehabilitation Ward Nurses Radiology Department Nurses Cath Lab Nurses Endoscopy/Colonoscopy Unit Nurses Home Nursing Team Members Special Hiring: Home Nursing Team Incharge (Female Only) We are also hiring an experienced Female Nurse as Team Incharge to lead and manage our Home Nursing Services . Key Responsibilities: Team coordination and rostering for home visits Patient and family engagement for care plans Training and monitoring of home care nursing team Clinical supervision and compliance Emergency support and on-call handling Salary Range: ₹8,000 to ₹50,000 per month (Salary will vary based on qualification, experience, and position) ✅ Eligibility Criteria: Gender: Female candidates only Qualification: GNM / B.Sc Nursing / M.Sc Nursing Registration: Must be registered with State Nursing Council Experience: Freshers & Experienced candidates welcome (Minimum 2 years preferred for senior positions and team incharge) Good communication & patient care skills How to Apply: Send your updated resume to PEEPCROWDTECH@GMAIL.COM OR Call/WhatsApp us on +91 6361341211 Be a part of our growing healthcare family. Step into a rewarding nursing career with opportunities for learning, leadership, and growth. Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹55,000.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: Nursing: 1 year (Required) Language: Kannada (Required) English (Required) Hindi (Required) Location: Bangalore City, Karnataka (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

immediate Joiners only Job description Were Hiring Team Lead ( International Voice Process ) Location: Noida Two-way cab provided We are seeking a dedicated Team Leader to guide and support a team in our international voice contact center. If you have over 5 years of BPO experience, including at least 1 year in a leadership role, this is an excellent opportunity to advance your career in team management. Key Responsibilities: Team Leadership: Guide, mentor, and lead a team; conduct regular reviews, meetings, and coaching sessions. Performance Management: Track KPIs (e.g., AHT, CSAT); set goals; implement strategies to meet/exceed targets. Quality Assurance: Conduct call audits; ensure adherence to quality standards; provide feedback and training. Operations Oversight: Manage daily workflows; handle escalations; coordinate with cross-functional teams. Reporting & Analysis: Deliver performance reports; analyze trends; recommend process improvements. Training & Development: Identify skill gaps; facilitate ongoing training; promote a learning culture. Compliance: Ensure adherence to company policies and industry regulations; stay updated on best practices. Qualifications: Education: Bachelors degree (any discipline) Experience: 5+ years in contact center operations, with 1 year in a leadership role (international voice process preferred) Skills: Strong leadership, communication, and problem-solving skills; proficient in CRM/contact center tools Other Requirements: Flexible to work in shifts (including nights/weekends); resilient under pressure; customer-centric mindset If you or someone you know fits this role, apply directly through the job post or share your resume at ramya.ramya1@teleperformancedibs.com Best regards Ramya V

Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. Manage network equipment maintenance and security operations for all sites. Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. Performing repair and maintenance and restoring service for optimal customer satisfaction The role may be an individual contributor or may lead a small team.Desired Skill sets Troubleshooting experience of network, equipment and service level faults Ability to write and present a comprehensive vulnerability assessment report. Understanding of domain and related technologies Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

What You'll be doing: Team Management Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates Help manage team work life balance through efforts on leave planning and rostering Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent. Operations & Delivery Manage team production and conduct process Quality monitoring Manage work assignment allocation & review of work list Encourage & engage team members for continuous improvement / process optimization / automation ideas Manage Business Intelligence through reports & MIS for internal / client use Determine validity of ‘move to client’, either send back instruction to Rep or approve & move to client. Review coding review requests & quantify preventable issues. Communicate to Billing, PP or Coding as applicable. Scenario findings to all staff for examples that were not valid coding review needs. Work with Coding on responses that can be used in appeals when “coded correctly” Review denial adjustments for validity - quantify preventable issues. Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions. Review high risk/aged/ excessive incomplete action account balances Manage up review AR findings and feedback Create QA & Tip for week from client, payer, and account assessment scenarios Manage Global Issues Review process / function managed for Global Issues, high risk / aged items, Payer Trends, training needs for team members Create case studies on identified issues impacting team performance / client business and share inputs with Quality & Training Teams. Compliance Ensure highest levels of Organization and Healthcare related compliance requirements are adhered to Ensure adherence to maintaining all necessary process documentation as per the QMS Requirements: Work experience of 5+ years and experience in the AR / PP / Billing functions of a US Healthcare. Setup of at least 3+ years' Experience in managing teams of 20+ executives. Experienced in setting & measuring team targets, basic people management & leadership skills

Job Description: The Operation Executive will be responsible for the daily management and supervision of security personnel deployed at client sites. The role involves handling rostering, manpower planning, client coordination, site inspections, and compliance-related tasks to ensure uninterrupted and quality security services. Key Responsibilities: Prepare and manage duty rosters for all security guards. Coordinate deployment and ensure replacements for absentee staff. Conduct regular site visits for supervision and performance monitoring. Act as the first point of contact for clients on operational issues. Maintain discipline, grooming, and attendance of site staff. Handle onboarding, documentation, and police verification of guards. Monitor statutory compliance related to PF, ESIC, and wage records. Manage emergency situations and respond promptly to incidents. Prepare daily and weekly operational reports. Liaise with internal teams (HR, Payroll, Compliance) for smooth functioning.

Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international and domestic customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Required Skills: Should have minimum 5+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Graduation is must. Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Ready to take the lead? Join our team and drive customer service excellence with your leadership and language skills! Please share your resume on - 9082299130

Preferred candidate profile Good communication skills Candidates should have minimum 6 years of experience in scheduling Overall 10 years of experience in WFM or Global Command Center operations should have experience working on IEX tool mandatory Additional details mode of work remote or hybrid shift Flexible to work for US and UK Office location Bommanahalli Bangalore Role & responsibilities Manage the headcount forecasting process with consideration of known business events and strategies Develop, supervise, lead, & coach a specialized Workforce Planning team, from the ground up, in defining best practices for producing accurate forecasts and schedules that will optimize cost effectiveness and operational efficiency, while meeting Service Level objectives to deliver a high degree of Guest Satisfaction. Analyze trends within assigned operations, including contact volumes, contact patterns, in-store traffic, inbound & outbound shipments, staff productivity, staff capacity and resource allocation, and use the analysis results to forecast arrival patterns. Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues. Work with marketing and finance partners to understand key drivers (such as specialty programs and environmental issues) and capacity needs. Leverage and manage historical data to develop educated assumptions for planned initiatives and future forecast periods. Assure accurate monthly/weekly/daily/intraday forecasts Lead Operational meetings with Management, to ensure everyone is proactively prepared for the expected events of the day. Manage configuration and support of ongoing initiatives such as flexible schedules and PTO allowances. Provide real time and historical contact centre data to management team, including key performance indicators such as AHT, Shrinkage, Adherence, Conformance, Service Level etc., working closely with them to proactively identify ways to improve results. Assume ultimate responsibly for daily Service Level attainment through properly Forecasting call volumes and AHT, producing efficient schedules, and effectively managing the intraday operation. Drive the Workforce Planning team to meet its weekly, monthly, and annual expectations on the critical Forecasting Accuracy, Schedule Efficiency, and Agent Delivery KPIs that are specific to the Workforce Planning team. Recommend, organize, develop and help implement process improvements and training enhancements, using experience and facts to support. Manage schedule interface staffing rules and settings to maximum use of the application and assure a positive end user experience. Serve as an internal expert on Key Performance Indicators ("KPIs") that impact the ability to consistently and effectively meet Service Level and guest expectations. Assure timely system updates of staff movement, historical results and proper trending within the WFM application. Other duties and special projects as assigned.

Has prior knowledge of South Indian Non-veg dishes Take ownership for mise-en-place. Ensure food quality & taste Maintain organized work station, adhering to food safety Assist in inventory management Ensure FIFO principles are followed Free meal

About Us Gabru Di Chaap is a fast-growing North Indian QSR brand redefining street-style chaap and vegetarian delights with bold flavors and bold personality. We're on a mission to deliver unforgettable taste and service—and we’re looking for a rockstar Store Manager to lead the charge on the ground. What You’ll Do Lead Daily Operations: Manage end-to-end operations of the outlet, ensuring smooth and efficient functioning at all times. Customer Experience Champion: Deliver high levels of customer satisfaction with a strong focus on hospitality, hygiene, and speed of service. Team Leadership: Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimised for peak hours. Sales & Target Management: Drive store sales, manage daily targets, upsell high-margin items, and ensure proper inventory control. SOP & Quality Control: Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms. Customer Handling: Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty. Reporting: Maintain store-level reports – daily sales, expenses, wastage, inventory, and crew performance. What We’re Looking For Experience: 5+ years as Store Manager/Shift Manager in a QSR like Burger King, Wow! Momo, Dominos, McDonald's, Haldiram’s or similar. Soft Skills: Excellent communication, grooming, and interpersonal skills. Should be comfortable interacting with customers regularly. Customer-Obsessed: Believes in creating memorable guest experiences. Knows how to create “wow moments” in a fast-paced environment. People Leader: Proven ability to manage and energize a small team. Understands rostering, training and crew discipline. Operationally Sharp: Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency. Why Join Gabru Di Chaap? A young, energetic brand with massive growth plans Flat culture with direct access to founders Competitive salary with performance-based incentives Opportunity to grow into Area Manager or Training Lead roles Job Types: Full-time, Permanent Pay: ₹23,000.00 - ₹28,000.00 per month Application Question(s): Do you have experience in working with QSR brand? Work Location: In person Application Deadline: 06/07/2025

Location: Onsite – Ashram Road, Ahmedabad, India Job Type: Full-time Working Hours (Aligned with Australian Time Zones): April to September: Monday to Friday – 5:00 AM to 2:00 PM IST October to March: Monday to Friday – 4:00 AM to 1:00 PM IST Saturday: 7:30 AM to 11:30 AM IST Leave Entitlement: 18 annual leaves (inclusive of all types), accrued on a pro-rata basis (1.5 days/month) Salary Range: Up to ₹70,000 per month + KPI-based performance bonus About Us Santecare Fast Pvt Ltd is a subsidiary of an Australian business entity, a Melbourne-based disability service provider. We specialise in managing various aspects of disability care services, including rostering, compliance, recruitment, accounts, and facility management. Our India-based back office efficiently handles these functions, serving as a crucial support system for our operations in Australia. Role Overview: We are looking for a Marketing Operations Manager to lead and manage marketing efforts from our India office in support of our Australian operations. This role will oversee the planning, execution, and performance tracking of digital campaigns, internal branding initiatives, and client communication support. The ideal candidate will be highly skilled in Excel, digital marketing tools, and cross-functional coordination—with a strong ability to handle direct client interactions and deliver results across time zones. Key Responsibilities · Develop and manage marketing campaigns across social media, email, and other digital platforms. · Work closely with Australian stakeholders and internal teams to align marketing content and goals. · Prepare, maintain, and present marketing performance reports using advanced Excel functions (dashboards, charts, pivot tables). · Coordinate with HR, L&D, and operations teams for promoting internal initiatives and training programs. · Support client communications, content approvals, and feedback loops to ensure smooth campaign rollout. · Create clear and engaging marketing materials such as email templates, social media posts, brochures, and newsletters. · Analyse marketing metrics and campaign outcomes to inform data-driven improvements. · Maintain brand consistency across all communication and campaigns. Required Skills & Qualifications · Bachelor’s degree in Marketing, Communications, Business, or related field. · 4–7 years of experience in digital marketing, campaign execution, or marketing operations. · Strong command of Microsoft Excel (advanced formulas, visual dashboards, reports). · Proficiency in email platforms, Google Ads, social media tools, and basic content design. · Excellent communication skills with the ability to interact directly with international clients and teams. · Proven ability to manage deadlines and work independently in a structured and remote coordination model. · Experience supporting Australian or international clients (preferred). Why Join CareFast? - Play a key role in scaling operations across India-Australia functions - Work with a forward-thinking, compliance-driven, and transparent organization - Be part of a culture that values improvement, collaboration, and meaningful impact - Lead a high-impact team with visibility across leadership and decision-making layers How to Apply: Send your resume to askhr@santecare.in Subject Line: “Application for Senior Manager – Ops, L&D & Campaigns” Job Type: Full-time Pay: Up to ₹70,000.00 per month Benefits: Paid time off Application Question(s): Are you comfortable working early morning shifts (between 4:00 AM – 2:00 PM IST)? Do you have experience working with international clients, especially Australian or Western clients? Do you have 4–7 years of experience in digital marketing or marketing operations? Have you previously worked in a marketing role that involved campaign execution and performance tracking? Are you proficient in Microsoft Excel, including dashboards, pivot tables, and advanced formulas? Work Location: In person

We are hiring for Intraday RTA in Movate - Formerly CSS Corp pvt ltd. Note: Candidates must have 2 years of experiences in RTA willing to work in night shifts. Required for Immediate joiner's Role & responsibilities Ensure staffing commitments are met on a real time / interval level basis and establish controls to maintain service level goals Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Respond to client requests on staffing and service related queries accurately and in a timely manner Respond to client requests on staffing and service related queries accurately and in a timely manner Preferred candidate profile Monitor CMS for SLA - SL%, Abandoned %, Wait time & IMC as applicable to Project to check deviation from required Compare staffing, AHT & forecast for planned versus actuals - CMS versus IEX, EWFM, Excel Report interval update with accuracy and within the stipulated TAT Compare real time CMS with Schedule data from Excel, IEX or EWFM Report out requirements to Operations for real time staffing needs All Reports should be sent with accuracy and within TAT All Reports should have the stakeholders copied (internal & external) as deemed necessary for the Project Client responses should be specific and should be reported within the stipulated TAT and with accuracy Adhere to all organization processes and policies

Key Responsibilities: Global Forecasting & Planning Develop and manage short- and long-term forecasts across global regions based on historical data, trends, and business projections. Collaborate with regional leaders to incorporate localized factors and initiatives into forecasting. Design and implement scalable WFM strategies for 24x7 global support operations across voice, email, chat, and social channels. Drive workforce efficiency through strategic planning, real-time staffing adjustments, and workload balancing across sites. Develop country-specific and centralized schedules while adhering to labor laws, time zones, language requirements, and holiday calendars. Ensure flexibility and contingency in schedules to manage unplanned demand spikes or outages globally. Real-Time Management (RTA) Monitor real-time adherence, intraday performance, and workforce availability across global locations. Work with regional operations and WFM teams to adjust plans dynamically and avoid SLA breaches. Deliver daily, weekly, and monthly WFM dashboards and performance reports tailored for executive stakeholders. Use analytics to identify trends and proactively improve staffing strategies and customer satisfaction metrics. Lead and mentor an international WFM team including analysts, real-time managers, and schedulers. Coordinate closely with global Operations, HR, Training, and Finance departments to align workforce strategy with business goals. Tool & Process Management Ensure effective use of WFM platforms (e.g., NICE IEX, Verint, Genesys, Aspect, Kronos). Standardize processes across regions and continuously improve automation, accuracy, and scalability. Required Qualifications - Bachelor's degree in Business Management or related field. - 8+ years of experience in Workforce Management, including 2 years in leadership. - Strong knowledge of WFM tools (e.g., NICE, Aspect, Verint). - Proficiency in Excel and data analysis tools. - Excellent communication, leadership, and problem-solving skills. Preferred Qualifications - Experience in a high-volume contact center. - Familiarity with real-time analytics and dashboards. - Ability to manage multiple priorities in a dynamic environment

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Gurgaon Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Candidate should have minimum 2yrs of experience working as Real time analyst in a BPO Qualification - Graduate Shift - Rotational shifts Work Location - Gurgaon Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details. for more details.

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Job description Role: Real Time Analyst Designation: Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136