Retail Trainer

We are seeking a dynamic and motivated Retail Sales Trainer to join our Training & Development team. The ideal candidate will be responsible for conducting on-field store training, evaluating staff performance, organizing training sessions for new joiners and existing staff, and generating regular activity reports. This role requires flexibility to travel and a proactive approach to developing store-level competencies.
Key Responsibilities:*On-Field Store Training & Evaluation*Conduct hands-on training sessions directly in stores for front-line staff.Assess and evaluate in-store team performance against training objectives and SOPs.Identify knowledge or skill gaps and provide immediate coaching.*General Training Sessions*Design and deliver scheduled training sessions on customer service, sales techniques, product knowledge, and operations.Update training materials regularly based on operational and product updates.*New Joiners Training*Conduct induction and onboarding programs for new hires.Ensure new employees understand company values, policies, systems, and retail expectations.Monitor and support their early performance to ensure smooth integration.*Store Visits & Travel*Be open and willing to travel to different store locations as needed.Provide support to underperforming stores or newly opened branches.Schedule regular follow-up visits for on-site reinforcement training.*Staff Evaluation*Perform periodic evaluations of store employees based on pre-defined KPIs.Provide feedback to store managers and HR based on training impact and staff growth.Contribute to succession planning by identifying high-potential employees.*Daily Activity & Reporting*Maintain detailed records of training sessions, attendance, feedback, and outcomes.Generate and submit daily/weekly reports on training activities and store observations.Use reports to highlight areas for improvement and suggest actionable plans.BenefitsESITAPFHealth Insurance