Retail Trainer

Key Responsibilities

• Deliver engaging and effective

  induction, product, and soft skills training

  to retail staff across all stores.
• Conduct

  on-the-floor training

  , role plays, and

  refresher sessions

  to improve customer handling, upselling, and cross-selling techniques.
• Design and implement

  training calendars

  , materials, and evaluation tools aligned with business needs.
• Collaborate with the Retail Operations and HR teams to

  identify skill gaps

  and ensure training interventions address them.
• Regularly

  visit stores

  to monitor training effectiveness, coach team members, and support store leadership.
• Track and report on

  training effectiveness metrics

  (e.g., post-training performance improvement, customer satisfaction scores).
• Stay updated with industry best practices and

  innovate training methods

  (e.g., e-learning, micro-learning, gamification).
• Ensure

  brand standards and customer service SOPs

  are consistently followed across locations.

Desired Candidate Profile

• Graduate in any discipline; certification in Training/L&D is a plus.

• 35 years of experience

  in retail training or customer-facing retail roles with a flair for teaching/training.
• Excellent

  communication, presentation, and interpersonal skills

  .
• Strong understanding of

  retail KPIs, visual merchandising, and customer engagement

  .
• Ability to

  travel frequently

  for store visits and training delivery.
• Self-starter with a passion for learning and team development.

Perks and Benefits

• Competitive Salary + Performance Incentives
• Exposure to a fast-growing retail brand
• Opportunity to shape talent and influence customer experience at scale

How to Apply

Interested candidates can share their resume at sagar.p@duroflexworld,.com with the subject line: Retail Trainer – Bangalore