We are looking for a proactive and detail-oriented [Retail & Online Customer Support Manager/Exec] Independently manage a micro retail outlet and support online customer service operations. This is a dual role. Key Responsibilities: Retail Outlet Management Operate and manage a micro retail outlet independently. Handle all aspects of in-store operations including inventory tracking, stock replenishment, visual merchandising, and store upkeep. Attend to walk-in customers, assist with product selection, and manage billing through POS systems. Customer Support & Communication Act as the first point of contact for customer queries via email, phone, or chat regarding order status, delivery updates, and exchanges/return requests Provide prompt and professional responses, ensuring high customer satisfaction. Monitor incoming orders and shipment statuses, and proactively resolve any shipping delays or issues by liaising with the delivery fulfilment partner Key Skills & Qualifications: 2–4 years of experience in retail operations, customer service, or e-commerce logistics. Strong english communication and interpersonal skills. Proficiency in POS systems (card/QR code machine), basic Excel, and website order management platform (Shopify). Highly organized with strong attention to detail. Ability to work independently and manage multiple tasks.

More Jobs at Motherland Joint Ventures Private Limited

Retail Sales Executive

Sector 26, Gurgaon/Gurugram

2.0 - 31.0 yrs

INR 2 - 3 Lacs

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Retail Sales Executive