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Retail Outlet Officer

2 years

0 Lacs

Maharajganj Bihar India

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

communication upselling service management report software java developer processing ux

Work Mode

On-site

Job Type

Full Time

Job Description

Sojojobfull-timeMid LevelNegotiableon-siteItahari

Skills Required

Communication SkillsSales And Upselling SkillsProduct KnowledgeCustomer Service SkillsInventory Management

Qualification and Experience :

  • Minimum Bachelors degree or running in related field.
  • 2 years’ experience in sales environment in a service industry (preferable).

Overall Purpose

Provide quality and professional booking, track services to all parties, particularly customers, aimed at resolving service problems to achieve and exceed defined performance standards.

Role Profile

  • Provide information for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.
  • Handle all enquiries of the customer in accordance with service standards and processes.
  • Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
  • Respond to customer queries regarding information on prices, customs requirements etc.
  • Generate report based on daily activities.
  • Coordinate with other departments and Operations
  • Confidently and knowledgably handle customer complaints
  • Handle any overflow of calls from the Frontline where necessary
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