Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
8.0 - 12.0 years
6 - 10 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
Posted 1 month ago
5.0 - 8.0 years
12 - 16 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business. Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per business problem Analyze technology environment and client requirements to define product solutions using AI framework/ architecture Implement the necessary security features as per product’s requirements Review the used case and see the latest AI that can be used in product’s development Identify problem areas and perform root cause analysis and provide relevant solutions to the problem Tracks industry and application trends and relates these to planning current and future AI needs Create and delegate work plans to the programming team for product development Interact with Holmes advisory board for knowledge sharing and best practices Responsible for developing and maintaining client relationships with the key strategic partners and decision makers Drive discussions and provide consultation around product design as per customer needs Participate in client interactions and gather insights regarding product development Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements Assist in product’s demonstration and receive feedback from the client Design presentations for seminars, meetings and enclave primarily focused over product Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Continuous technical project management & deliveryAdoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created2.Client CentricityNo. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation3.Capability Building & Team Management% trained on new age skills, Team attrition %, Number of webinars conducted (internal/external) Mandatory Skills: Generative AI. Experience5-8 Years.
Posted 1 month ago
6.0 - 10.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Job Title:Program Coordinator Experience6-10 Years Location:Bangalore : Technical Skills: Project Documentation & Reporting: Prepare and maintain project documents (e.g., project charters, plans, status reports). Generate regular reports and dashboards to provide visibility on project performance, risks, and milestones. 2. Tracking & Monitoring: Track project deliverables, milestones, and timelines. Identify delays or issues and escalate as necessary. Coordinate with other members of the team to receive updates and consolidate information in a tracker. Quality assurance, for example through collating data, auditing or compliance checks 3. Risk and Issue Management: Maintain risk and issue logs, ensuring they are documented, tracked, and resolved. Assist project managers in developing mitigation plans. 4. Stakeholder Coordination: Facilitate meetings, including scheduling, preparing agendas, and documenting minutes. 5. Resource Management Support: Assist in managing resource allocation and availability across projects. Requirements and Skills Solid organizational skills, including multitasking and time-management. Have a deep understanding of project management principles anddata analysis Strong analytical and problem-solving abilities Proven work experience as a Project Support Officer or similar role Ability to work independently, as part of a team and through others Hands-on experience with project management tools i.e. Microsoft office application Excellent presentation and written skills Qualification: Education qualificationB.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Posted 1 month ago
6.0 - 8.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Job Title:Kubernetes & Datadog Experience6-8 Years Location:Bangalore : Technical Skills: Design, deploy, and maintain Kubernetes clusters in cloud environments (AWS). Manage containerized applications using Kubernetes, ensuring scalability, high availability, and resilience. Set up and configure Datadog for monitoring, alerting, and performance analysis of infrastructure and applications. Troubleshoot and resolve issues in Kubernetes-based environments, including networking, storage, and resource allocation. Collaborate with DevOps and development teams to implement continuous integration/continuous deployment (CI/CD) pipelines. Create and manage dashboards and alerts in Datadog to provide insights into system health and performance. Optimize Kubernetes resources and application performance, focusing on cost management and efficiency. Implement and manage logging, monitoring, and tracing best practices in a cloud-native architecture. Perform capacity planning and ensure system reliability through proactive monitoring and incident management. Knowledge of database management systems and storage solutions within Kubernetes. Experience with scaling applications and managing resources efficiently in Kubernetes
Posted 1 month ago
2.0 - 4.0 years
8 - 12 Lacs
Delhi, India
On-site
Description We are seeking a Project Infrastructure professional with 2-4 years of experience to join our dynamic team in India. This role will involve designing, implementing, and managing infrastructure solutions that support various project initiatives. Responsibilities Collaborate with cross-functional teams to define project requirements and objectives. Design, implement, and manage infrastructure solutions that support project needs. Monitor and optimize infrastructure performance, ensuring reliability and scalability. Conduct risk assessments and develop mitigation strategies for project infrastructure. Create and maintain documentation related to infrastructure architecture, configurations, and processes. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 2-4 years of experience in project infrastructure management. Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with networking concepts and technologies. Familiarity with infrastructure as code (IaC) tools like Terraform or CloudFormation. Knowledge of CI/CD pipelines and DevOps practices. Strong problem-solving skills and the ability to work under pressure. Excellent communication and collaboration skills.
Posted 1 month ago
6.0 - 11.0 years
11 - 15 Lacs
Thiruvananthapuram
Work from Office
Position Overview We are seeking a skilled Software Engineer with expertise in containerization and virtualization to transform our existing standalone medical application into a modern, containerized solution. This role requires strong C++ and Visual C++ skills, combined with containerization expertise to improve deployment, scalability, and maintenance of our medical equipment software. Key Responsibilities Analyze the existing standalone medical equipment application built in VC++/C++ Design and implement containerization strategies using Docker or similar technologies Create virtualization solutions to ensure consistent performance across different environments Develop CI/CD pipelines for automated testing and deployment of containerized applications Optimize container performance for medical application workloads Document containerization processes and best practices Collaborate with development and operations teams to integrate containerized solutions Ensure compliance with medical software regulations (FDA, HIPAA, etc. ) in containerized environments Work Experience Required Skills Qualifications Bachelors degree in Computer Science, Software Engineering, or related field 3+ years of experience with C++ and Visual C++ development 2+ years of experience with Docker containerization or similar technologies Experience with container orchestration platforms (Kubernetes, Docker Swarm) Understanding of virtualization technologies (VMware, Hyper-V, etc. ) Knowledge of CI/CD pipelines and DevOps practices Familiarity with Windows and Linux operating systems Preferred Qualifications Experience in the medical device or clinical diagnostic software domain Knowledge of regulatory requirements for medical software (FDA 21 CFR Part 11, IEC 62304) Experience with cloud platforms (AWS, Azure, GCP) Understanding of microservices architecture Experience with legacy application modernization What Youll Be Doing Converting monolithic applications to containerized microservices Creating Docker images and container configurations optimized for medical equipment software Implementing virtualization solutions for testing and deployment Ensuring container security for sensitive medical data Developing strategies for container networking in medical equipment environments Optimizing container resource allocation for performance-critical diagnostic operations Collaborating with QA to ensure containerized applications meet quality standards
Posted 1 month ago
3.0 - 8.0 years
3 - 8 Lacs
Chennai
Work from Office
Define project scope, goals, deliverables in collaboration with senior management stakeholders. Develop project plans, including timelines, milestones, resource allocation. Manage the execution of projects, ensuring adherence to the project plan. Required Candidate profile At least 3+ years of experience in project management within the IT industry. Strong knowledge of project management methodologies, project management tools Understanding of SDLC & IT infrastructure.
Posted 1 month ago
5.0 - 10.0 years
10 - 15 Lacs
Gandhinagar, Gujarat
Work from Office
Manage teams for software development Engage stakeholders, collect feedback & prioritize needs Oversee agile development, vendor management & QA. Ensure software compliance & long-term support.Lead and motivate cross-functional software development teams. Define project scope, goals, and deliverables in collaboration with stakeholders. Create and maintain project plans, schedules, and budgets. Track project progress and provide regular status updates to stakeholders. Identify and mitigate project risks and issues. Facilitate team meetings, including daily stand-ups, sprint planning, and retrospectives.
Posted 1 month ago
2.0 - 5.0 years
1 - 2 Lacs
Gurugram
Work from Office
About the Role We are looking for a proactive and detail-oriented Administrative Executive to manage administrative operations across three locations from our Gurgaon office and ensure seamless office management. This role requires strong vendor management skills, resource coordination, and the ability to handle dynamic operational challenges in a fast-paced startup environment. Key Responsibilities Manage administrative operations for three locations while working from the Gurgaon office, ensuring smooth processes and alignment. Vendor Management & Negotiation Identify, onboard, and manage vendors for office supplies, maintenance, IT equipment, and other operational needs. Ensure cost-effective solutions, timely service delivery, and maintain strong vendor relationships. Office Operations & Procurement Oversee procurement of office supplies, pantry stock, and infrastructure to maintain a well-equipped workspace. Laptop & IT Asset Coordination Manage the allocation, tracking, and maintenance of office laptops and IT resources. Vendor Payments & Compliance Ensure timely payments, contract renewals, and compliance with company policies for all vendor engagements. Ad-hoc Administrative Tasks Handle additional operational and administrative responsibilities as needed to support smooth business functions. Who You Are Highly organized with the ability to juggle multiple administrative tasks across different office locations. Proactive in identifying operational bottlenecks and implementing efficient solutions with minimal supervision. Strong vendor management, negotiation, and coordination skills to optimize office expenses and service quality. Adaptable to a fast-paced startup environment, ensuring office operations run smoothly despite changing priorities. Excellent communication and interpersonal skills to coordinate effectively across teams and vendors.
Posted 1 month ago
1.0 - 3.0 years
5 - 9 Lacs
Mumbai
Work from Office
Coordinated with multiple stakeholders to drive key initiatives, ensuring effective communication and collaboration. Managed project administration, including reporting, analytics, and operational efficiency. Oversaw financial operations, including budgeting, forecasting, invoicing, billing, and contract management, ensuring alignment with organizational objectives. Prepare and analyze revenue reports to provide insights into financial performance. Collaborate with global sales teams to track new opportunities and project requirements. Expose to RFP proposals Handle resource allocation, deallocation, and contract amendments. Managed resource operations for employees across three sectors, including onboarding, offboarding, and transfers. Ensured 99% data accuracy through regular validation across multiple trackers. Create monthly forecasting review reports to identify resource shortfalls and excesses. Maintain a repository of templates, best practices, and lessons learned for process standardization.
Posted 1 month ago
6.0 - 11.0 years
17 - 22 Lacs
Chennai
Work from Office
Position Overview: - We are seeking a highly motivated and results-oriented Program Manager to join our Pharma Business to drive various projects. - Program Leadership & OversightLead and manage multiple programs (such as, business development, setting up new business, and cost optimization) from initiation to completion, ensuring alignment with company goals and regulatory requirements. - Cross-functional Team CollaborationWork closely with regulatory, R&D, manufacturing, finance, legal, quality, and commercial teams to ensure program milestones are met. - Business Case PreparationDevelop comprehensive business cases for new pharmaceutical programs, including cost-benefit analysis, resource allocation, market potential assessments, and ROI projections to secure executive approval for new initiatives. - M&A SupportCollaborate with corporate development teams on M&A processes, providing program-specific insights and assessments to inform potential mergers, acquisitions, or strategic partnerships. Support integration planning for newly acquired programs. - Project Planning & ExecutionDevelop detailed project plans, timelines, and resource & fund allocation plans. Ensure all project tasks, including research, trials, compliance, and manufacturing, are completed on schedule. - Risk ManagementIdentify potential risks throughout the program lifecycle. Develop mitigation strategies and ensure risk management plans are in place. - Stakeholder CommunicationServe as the main point of contact for internal and external stakeholders, including senior management, sponsors, CROs, and regulatory agencies. Provide regular status updates and manage expectations. - Budgeting & Financial ManagementOversee budget planning, cost tracking, and financial reporting for all programs. Ensure that programs are delivered within the approved budget. - Performance Tracking & ReportingMonitor program KPIs (Key Performance Indicators) and deliver progress reports to senior leadership. Use data-driven insights to adjust program strategies as needed. - Change ManagementDrive continuous improvement by identifying areas for optimization, and ensuring that program changes are documented, communicated, and implemented effectively. Qualifications: - Graduation from IIT or top Engineering college and MBA from an Indian Institute of Management (IIM) is required. - Prior experience working with a leading Pharma company or Pharma project is a must. - Minimum of 2 years of experience in the pharmaceutical industry with exposure to Project / program management, strategy, M&A, New business and regulatory affairs. - Strong analytical and problem-solving skills, with a data-driven approach to decision-making. - Excellent communication and interpersonal skills, capable of influencing and building relationships across all organizational levels. - High degree of initiative and ability to thrive in a fast-paced, dynamic environment. - Familiarity with global pharmaceutical regulations and compliance standards is a plus. Note: - Pharma vertical experience is must. Apply Save Save Pro Insights
Posted 1 month ago
4.0 - 6.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Must have worked in Residential Projects - High Rise Buildings and Villas Job LocationBangalore - Plan and Monitor construction using MS Project - Prepare Project Milestone Schedule - Baseline, Manpower, Budget, Cash flow, Resources - Prepare Master Construction Program - MIS Reports - Coordinate with various suppliers, contractors, internal stakeholders for smooth execution of the project - Monitor Progress - Breakup of the project planning - Overall, Monthly, Weekly and Daily - Prepare weekly presentations of the project and the progress and present it to the management and the project manager. - Resource Allocation - Identify effective cost saving methods - Monitoring project completion milestones and connect with the respective functional heads to address any gaps. - Prepare detailed micro plans for each phase and package and resource schedule for each package. - Analyze and monitor impact of cost on cost of the project. - Attend all project meetings - Site, Planning, Design, Query & Coordination
Posted 1 month ago
3.0 - 6.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role : Own performance of the BUs operation across sites Own Operational performance for Inhouse & outsourced partner for the business unit Develop and track key performance indicators (KPIs) for support operations. Develop and implement operational strategies to enhance the overall efficiency and effectiveness Establish and maintain quality standards for support operations. Monitor and minimise the ageing of the support queue Build and operate the operations playbook for the BU Act as a point of contact in the operations of the BU to consolidate and program manage the experience erosion points in the ecosystem Maintain operational relationships across Internal and external support teams (Business, Strategy, Vendor, TnQ, WFM etc) and work with them to take the operation forward Optimize resource allocation, including people, technology, and tools, to ensure efficient and effective support operations. Analyze existing processes and workflows to identify areas for improvement. Should be able to identify and Program manage process/efficiency improvement projects Implement measures to reduce response/resolution times, and enhance overall experience. Team Management Lead and manage a team responsible for the day-to-day operations. Foster a culture of excellence, teamwork, and continuous improvement within the support operations team. Encourage and actively participate in professional development plans for team members. Work collaboratively to identify people's career goals, skill gaps, and areas for growth Desired skills and experience : Skills Ability to think holistically and in a structured fashion to solve problems Ability to deepdive on any people, process and technology failure points and come up with actionable and drive them to closure by working with respective partners Ability to understand data trends and make inferences, create plans of action and prioritization strategies for improvement Strong interpersonal and communication (written & verbal) skills with an eye for detail Ability to understand and implement strong process and governance frameworks keeping in mind both short term and long-term objectives of the organization Self-driven, proactive, with high levels of ownership Ability to work collaboratively with others Experience Graduate with good Operations understanding with at least 7 - 10 years of service operations experience & with at least 3 years in a people management role Proven experience in customer service operations management, with a focus on team leadership. Exposure to managing Broking/Mutual fund operations | Personal interest in investment and trading would be add on PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Posted 1 month ago
1.0 - 4.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Apply Now Job Title Analyst, Planning & Scheduling Job Description Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the worlds best brands Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience in over 70 languages and help companies better connect with their customers We create better business outcomes and help differentiate our clients through technology, design, data, process, and people Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; energy and public sector; media and communications; retail and e-commerce; travel and transportation We are Different by Design Visit concentrix to learn more, Role And KEY RESPONSIBILITIES Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams, Develop, manage, and maintain comprehensive schedules Single Point of Contact for the Business Unit, Structure set up to core scheduling activities, Forecast Upload and generate the Intraday Patterns ( IDP) Schedule Generation and Optimization, Review IDP (Requirement vs Schedule) with sites/Partners, Recommending required headcount with sites/Partners by running different scheduling scenarios, Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR % Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities, Ensure resource allocation aligns with project goals and organizational capacity, Lead and motivate team members to achieve scheduling objectives efficiently, Establish quality control measures to ensure accuracy and consistency in scheduling outcomes, Drive continuous improvement initiatives to enhance scheduling processes and team performance, Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency, Leverage machine learning and data analytics to enhance workforce scheduling models, Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization, Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling, Benchmark against industry leaders to adopt best practices in scheduling innovation, Monitoring mailbox and managing the workload Will be actively involved in updating the realtime exceptions and schedule changes through email request, Key Skills & Knowledge Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills, Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software, Experience in IEX and Alvaria WFM tool is required, preferably Alvaria, Team handling experience shall be an added advantage, Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously, Strong problem-solving skills and adaptability to changing priorities, Qualifications : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and Location: IND Bangalore Ecospace Bus Park Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Posted 1 month ago
4.0 - 7.0 years
5 - 10 Lacs
Gurugram
Work from Office
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. Position: HR Operations Implementation Lead Role Overview: As a HR Operations Implementation Lead, youll support in driving transformative change and run high-impact projects for the HR Operations Center of Excellence (COE) for your region. Youll implement and oversee a disciplined project management framework, ensuring initiatives are well-managed, timely, and effectively communicated. Your expertise will be crucial in driving successful execution and lasting impact across HR Operations initiatives. Key Responsibilities: Implement and maintain project management discipline, ensuring successful project execution and stakeholder engagement. Develop project management toolkits and communication frameworks to enhance consistency and efficiency. Lead project planning, resource allocation, timeline management, and smooth transitions for HR Operations initiatives. Drive change management efforts, including impact assessment, resistance management, and adoption promotion. Implement ambassador programs and feedback mechanisms to foster continuous improvement. Craft and deliver compelling communications to articulate change needs and inspire new ways of working. Engage effectively with senior management, providing updates and aligning projects with business goals. Work cross-functionally with the HR Process, JLLT HR Tech and HR Strategy & Enablement Teams. From time-to-time, the HR Operations Implementation Lead may be required to lead or support projects globally or in other regions to cover team absences or meet capacity demands. Required Skills and Experience: Strong organizational and time management skills Excellent written and verbal communication abilities Proficiency in creating and implementing project management frameworks and tools Excellent problem-solving and analytical skills Expertise in stakeholder management and cross-functional team engagement Proactive, results-oriented mindset with a focus on continuous improvement Preferred Qualifications: Post Graduation/ Bachelor’s degree 8+ years of experience in a corporate HR role preferred 5+ years minimum of experience in a project management or client service role preferred Experience with Monday.com, Workday, and ServiceNow preferred Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. JLL supports the Whole You, personally and professionally . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Location On-site –Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.
Posted 1 month ago
5.0 - 6.0 years
20 - 25 Lacs
Hyderabad
Work from Office
As a Customer Effectiveness Incentive Manager within our global Go-To-Market-Capabilities (GTMC) Team, you'll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes within the Customer Facing Hub. Main responsibilities: Support Incentive Plan Design and Management : Support with the design, management and analysis of incentive plans. Support customer profiling and segmentation : Support in conducting customer profiling and segmentation analysis, assist in defining target segments that align with business goals. Support resource allocation and call planning efforts : Assist in managing resource allocation efforts and set-up call plans based on segmentation and targeting approach defined to enhance sales force efficiency and effectiveness. Engage Countries : Support countries in the localization of incentive plans by managing the allocation of targets to sales territories. Support performance tracking and reporting : Lead creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency Manage reports and tools : Manage refreshing of existing reports, identify improvement opportunities in reporting tools About you Experience : 5+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry). Soft and Technical skills : Ability to leverage networks, to develop people, coach and give feedback, empower people.; Knowledge of IC and reporting tools like Javelin, Zaidyn, SalesIQ, Power BI, SQL etc; Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.; High persistency and resilience.; Strong project management and planning skills.; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen. Education : Higher education in Business Administration, Finance or a similar field. Languages : Excellent knowledge of English language (spoken and written).
Posted 1 month ago
2.0 - 5.0 years
6 - 7 Lacs
Kolkata
Work from Office
Join Fusion CX as a Deputy Manager in Workforce Management (WFM) in Kolkata and take a pivotal role in optimizing staffing levels and service delivery to meet our business objectives. As a key member of our team, you will collaborate with stakeholders, analyze data, and implement strategies to ensure efficient resource allocation and revenue generation. If you have a passion for workforce management and at least two years of experience as an Assistant Manager in WFM, we invite you to apply and be part of our dynamic organization. Job Description A Deputy Manager in Workforce Management (WFM) in Kolkata must perform the following functions to optimize resource allocation and service delivery levels in daily operations: Collaborate with stakeholders to understand business needs and forecast workload demands. Develop and maintain accurate capacity models to optimize staffing levels and meet service level objectives. Monitor real-time adherence to schedules and implement adjustments as necessary. Analyze historical data to make informed recommendations for future capacity planning. Oversee the accruals process to ensure accurate and timely recording of resource utilization. Generate invoices based on agreed-upon trends and services provided. Implement revenue generation strategies through effective resource allocation and utilization. Manage revenue forecasting accuracy and review key performance indicators (KPIs). Calculate service credits for deviations from agreed-upon service levels and ensure proper documentation. Develop and implement standardized WFM processes, ensuring compliance with industry best practices and organization policies as a WFM Deputy Manager. Conducting regular audits to assess the effectiveness and efficiency of WFM processes. Identify areas for improvement and work with cross-functional teams to implement enhancements. Stay informed about industry trends and emerging technologies to continuously optimize WFM processes. Functional knowledge of various workforce management financial tools. Overall Understanding of workforce management, along with operational management. Understand and know the purpose of the role and how it links to the other roles. Understands and has knowledge of key contact center metrics such as Shrinkage, AHT, Occupancy, Schedule, Adherence, etc. Analyze situations, identify the gaps quickly, and take necessary steps to avoid impact. Job Requirements A Deputy Manager joining our WFM team in Kolkata must possess the following educational qualifications, relevant experience, and knowledge to successfully mobilize and utilize resources: Bachelor s degree or equivalent Minimum of two years of experience as an Assistant Manager in Workforce Management. Overall understanding of workforce management and operational management. Familiarity with key contact center metrics such as Shrinkage, AHT, Occupancy, Schedule Adherence, etc. Analytical mindset with the ability to identify gaps and take necessary steps to avoid impact.
Posted 1 month ago
10.0 - 15.0 years
20 - 25 Lacs
Hyderabad
Work from Office
We are seeking a highly motivated and experienced Delivery Lead to oversee and manage a team of 40 delivery analysts. The successful candidate will be responsible for ensuring the efficient and effective delivery of projects, maintaining high standards of quality, and driving continuous improvement within the team. Key Responsibilities: Lead and manage a team of 40 delivery analysts, providing guidance, support, and mentorship. Oversee the planning, execution, and delivery of projects, ensuring they are completed on time, within scope, and within budget. Collaborate with stakeholders to define project requirements, objectives, and deliverables. Develop and implement strategies to improve delivery processes and enhance team performance. Monitor and report on project progress, identifying and addressing any issues or risks. Foster a culture of continuous improvement, encouraging innovation and best practices within the team. Ensure compliance with company policies, procedures, and standards. Conduct regular performance reviews and provide constructive feedback to team members. Manage resource allocation and workload distribution to optimize team efficiency. Facilitate effective communication and collaboration within the team and with other departments. About Experian Experience and Skills Qualifications Bachelor s degree in a relevant field (e.g., Business, IT, Project Management). Proven experience in a delivery lead or similar role, managing large teams. Strong project management skills with a track record of successfully delivering complex projects. Excellent leadership and team management abilities Exceptional communication and interpersonal skills. Strong problem-solving and decision-making skills.
Posted 1 month ago
1.0 - 4.0 years
4 - 8 Lacs
Gurugram
Work from Office
This exciting new Lead role focuses on the managing of a 50-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones. This role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement. The Product Planner is an integral role providing organization and documentation to a team of 50. This role will coordinate resource allocation, ensure documentation for projects is created and up to par for the team, and provide support to the Project Lead and Seniors in the roll-out of new projects. This role requires a strong attention to detail, excellent time management/organization and documentation skills. Responsibilities: Work collaboratively in a fast-paced environment Support roll-outs of new projects by ensuring proper documentation and training is in place Answer questions related to project roll-outs and update documentation appropriately Support training and onboarding of new team members Assist in the scheduling and tracking of team allocation to projects Assist in validation of quality and providing feedback on quality Make recommendations on how to improve processes Drive process improvements Requirements: Excellent communication skills (written and oral) Strong Organization and Time Management Skills Ability to translate technical documents into documentation for non-technical users Experience allocating and tracking resources to projects Experience in assisting in system troubleshooting & finding resolutions Preferred prior work experience or college studies in AI Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets) Email/calendar (eg Outlook, Gmail) Project management (eg, JIRA, Asana) Ability to gain new skills and knowledge through hands-on experience Keen eye for detail Demonstrated ability to work independently Cab Facility within Hiring Zones Medical Insurance, Term Insurance and Accidental Insurance Lunch / Dinner provided at subsidized rates
Posted 1 month ago
5.0 - 10.0 years
12 - 13 Lacs
Mumbai
Work from Office
Role - TL/ATL Shift - AU/US Job description - The Data Team Lead oversees the management of the day-to-day activities for a sub-team of managed investment data (MID) that powers the Morningstar products and platforms. Typically, the Data Team Lead works closely with Global Process Owners, MID Data Leaders and Global Data Director, as well as with the global stakeholders to ensure that all the agreed deliverables from the team are met, and that the team is fully equipped in terms of training and documentation. He or she, together with MID Data Leaders and Global Data Director, will be accountable for ensuring and improving the performance, productivity and efficiency of the teams and the delivery of the operational performance KPIs, for team engagement, morale, and supporting the build for growth ladders of members. This role will functionally report to MID Data Leader, based in Shenzhen, and matrix report to MID Data Director, based in Mumbai. Responsibilities : Assist in managing and developing a team of 10+ Data Research Analysts by providing clear direction, establishing SMART goals, and optimizing resource allocation for processes/projects. Working closely with multiple global teams and across various functions. Participate regularly in global calls and meetings. Assist the team to identify and eliminate roadblocks by partnering with technology teams and other database teams. Should be able to research complex projects leading to actionable recommendations and solutions. Fair product knowledge, both upstream and downstream. Assist in promoting LEAN Six Sigma tools and methodologies as an analyst framework for assessing the root cause of issues and improving processes. Ensure appropriate methods and techniques to improve and maintain the highest quality standards in the data collected by the team. Acts as main point of contact/manager for his or her entire team for all questions, comments and concerns. Tracks, measures and reports on agreed daily, monthly and quarterly metrics to all stakeholders. Provides coaching and training to team members as appropriate and according to the specific needs of the individual and the group. Identifies areas for improvement across the team and proactively takes steps to improve upon these weaknesses by offering ideas for individual and group training and conducting or arranging individual and group training sessions as appropriate. Sets goals and priorities for the individuals in the team in consultation with the Global Process Owner, MID Data Leaders and Global Data Director. Effectively motivates and rewards the team insuring good overall morale. Conducts performance reviews of each team member and explains/sets career development paths and opportunities for team members. Monitors Data Research Analysts availability to guarantee minimum staffing requirements are met/exceeded. Daily Job Responsibilities/Deliverables: Hold sessions with the team to communicate any changes, issues, procedures or reminders. Communicate any questions, issues or recommendations with regards to process, workflow, technology, methodology, team morale etc. to stakeholders. Operational matters. Accept/reject leave requests. Arrange for job shifts based on daily staffing requirements. Provide floor support by answering questions, solving issues that come up throughout the day and observing the dynamics of the team. Monitor production and quality for all Data Research Analysts onsite. Ensure adequate engagement levels of the staff to drive business results. Competencies Attention to Detail. Methodical Problem-Solving Skills. Analytical (Must be able to interpret data and analytics in an operations environment). Excellent Organization Skills (Email, Task Management, Follow-up). Self-Motivated. Ability to Motivate and Build Relationships with Others. Ability to Both Take and Give Direction & Criticism. Willing and excited about working with and developing Team Members. Goal Oriented. Honesty & Integrity. Requirements : Bachelor/Master s degree in finance/business with an exceptional academic record. Professional degree (CA, CA-Inter, ICWA, ICWA-Inter) preferred. 5+ years of professional work experience at various levels of seniority. Strong people and project management skills. Ability to effectively communicate with local and international teams. Proven experience optimizing processes. Eager and ready to work in a high-performance culture. Ability to take calls early or late nights once or twice a week. Prior experience leading teams of 10+ people will be an additional advantage. Demonstrated ability to develop talent. Knowledge on Python and SQL would be an add on Morningstar is an equal opportunity employer
Posted 1 month ago
4.0 - 7.0 years
10 - 14 Lacs
Gurugram
Work from Office
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career within General Consulting services will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world s largest and most complex companies to understand their unique business issues and opportunities in an everchanging environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage. Contract administration and collaboration Digital transformation and prepare growth strategy Project Reviews & presentations to statutory authorities Prepare progress reports Financial planning, procurement, End to End management of Project Deliverables Mandatory skill sets Digital transformation, growth strategy, project management Preferred skill sets Digital transformation, growth strategy, project management Years of experience required 4 + Education qualification MBA / PG Education Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Required Skills Digital Transformation Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&M), Process Mapping, Process Standardization, Program Management, Project Budgeting {+ 23 more} No
Posted 1 month ago
2.0 - 6.0 years
12 - 15 Lacs
Bengaluru
Work from Office
We re looking for a technology savvy individual contributor who wants to work in an exciting, fast-paced environment to continue scaling our engagement with technology partners. The ideal candidate will have a solid understanding of the AI technology landscape and emerging trends in building AI-enabled applications, with the ability to operate both tactically and strategically. This role requires a proactive individual with strong relationship-building skills, a strategic mindset, and a deep understanding of our industry and partner ecosystem. Responsibilities Identify and establish strategic technology partnerships that align with our product vision and business objectives. Evaluate potential partners, define joint value proposition, and formalize partnerships. Develop and maintain strong, long-term relationships with key stakeholders to ensure mutual success. Collaborate with partners to develop engagement plans that cover mutual goals, strategies, and metrics for success. Monitor progress and adjust plans as necessary. Work with partners to identify opportunities for joint solution development that leverages both parties strengths and addresses market needs. Oversee the co-development of technology platform integrations and demos, ensuring alignment on product features, timelines, and resource allocation. Develop and implement go-to-market strategies for joint solutions, including messaging, positioning, and promotional activities. Work with the marketing team to co-author blogs, articles, and whitepapers that highlight joint solutions and partnership successes. Develop and execute co-marketing activities with partners, including joint webinars and events Ensure consistent and effective communication of joint content across all relevant channels, leveraging both partners networks for maximum reach. Stay informed about industry trends, competitive landscape, and market dynamics. Share relevant insights with partners and internal teams to drive strategic decision-making. Qualifications 2-6 years of experience in sales engineering or technical pre-sales within the AI technology ecosystem. Proven track record of building and successfully collaborating with ecosystem partners Knowledge of the AI and GenAI technology stack, vendor landscape, and open source frameworks Understanding of cloud service providers and their AI technology services: AWS, Google Cloud, Microsoft Azure is a plus Understanding of NoSQL or relational database space ideal Self-starter with the energy and focus to move with pace and urgency Excellent communication, strategic thinking, and commercial skills BA/BS degree or commensurate experience required
Posted 1 month ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Job Title Lead Software Engineer (Hybrid) Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students lives. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. Lead Software Engineer is responsible for leading design, development, and maintenance of software applications. This role involves collaborating with cross-functional teams to deliver high-quality software solutions that meet business requirements. The Lead Software Engineer will also mentor junior developers and ensure the team adheres to best practices in software development. Primary/Key Responsibilities Lead the design,development and maintenance of software applications. Provide technical leadership to the Software Engineering team, guiding them in making critical technical decisions and solving complex problems. Develop a comprehensive test plan that outlines the testing strategy, scope, approach, methodologies, and timelines. Oversee the execution of test cases (both manual and automated) by the QA team. Manage resource allocation within the team, ensuring the right people are working on the right tasks, and monitor progress and productivity. Continuously evaluate and implement best practices in development, QA, security, and performance optimization. Contribute to project estimation, scoping, and risk assessment, providing insights into complexities and potential roadblocks. Collaborate with other engineering teams, fostering knowledge sharing, alignment of practices, and efficient resource utilization across the organization. Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred Minimum Qualifications Bachelor s/Master s Degree in a relevant field (Computer Science, Engineering) 10+ years of experience as a software engineer SME on front-end and/or back-end technologies such as HTML, CSS, Angular, React, NodeJS, .Net, Java, Salesforce Apex, Visualforce, Lightening, JavaScript, Shell, and Python. Experience with AWS DevOps. Able to define technical solutions that meet business requirements. Identifies and leads discussions on the benefits /risks to different approaches. Influence the product direction Define architectures based on a deep understanding of architecture principles and industry best practices. Deep knowledge of all components in their direct area of responsibility. Understand high-level architecture of the whole ecosystem in all environments. Makes decisions on technical tradeoffs looking at tactical and strategic perspective. Well-versed in design patterns or approaches to solving a design problem. Diagnoses problems in unfamiliar code bases. Actively works across several teams, to apply Atom architecture principles related to scalability, flexibility, stability and simplicity. #LI-KN2 #LI-Remote Location Bangalore, KA, India Additional Locations Employee Type Employee Job Functional Area Business Unit 00091 Kaplan Higher ED At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here . Diversity & Inclusion Statement : Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here . Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.
Posted 1 month ago
6.0 - 11.0 years
8 - 13 Lacs
Bengaluru
Work from Office
About Amazon.com Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role Team Manager, Account Management, Singapore, Work Timings: 7.30 AM -4.30 pm IST As a Manager, Account Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS Singapore vendors. AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Responsibilities Include Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers. Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate. - 6+ years of digital advertising and client facing roles with a focus on data analysis experience - Bachelors degree - Experience analyzing data and best practices to assess performance drivers - Experience influencing internal and external stakeholders - Experience with sales CRM tools such as Salesforce or similar software - 2+ years of mentoring, leading and coaching experience
Posted 1 month ago
7.0 - 10.0 years
9 - 12 Lacs
Noida, New Delhi
Work from Office
About the Role We are seeking a dynamic and detail-driven Senior Manager - Production to oversee end-to-end execution of projects including journals, customized medical/ pharma books. This leadership role involves managing cross-functional coordination, vendor relationships, production workflows, and logistics to ensure timely, high-quality project delivery aligned with business objectives and demonstrated adherence to the required standards. Key responsibilities Stakeholder Management Build and maintain strong working relationships with internal and external stakeholders, including sales, editorial, design, logistics, and client teams. Ensure clear communication, expectation setting, and proactive resolution of issues to maintain stakeholder satisfaction and trust. Project Estimation and Planning Lead the estimation of budgets, resource allocation,and timelines for Journals/Pharma books and customized medical education projects.Collaborate with sales, editorial, and design teams during the planning phase to define clear expectations. Vendor & Partner Management Supervise and follow up with print suppliers to ensure adherence to project timelines and quality standards. Build and maintain strong vendor relationships while ensuring cost-effectiveness and service reliability. Invoice Processing & Cost Control Review and process invoices received from vendors in line with contracts deliverables and interal finance protocols Ensure accuracy and timely processing, supporting finance teams during audits and reconciliations Production Oversight Monitor all aspects of production (design, printing, binding, packaging) to ensure quality and adherence to project specifications. Uphold quality standards and troubleshoot issues proactively to avoid delays or defects. Ensure production supplier and deliver to the required standards. Documentation and Reporting Maintain updated records of project status, vendor communication, and invoice tracking; provide regular status updates to internal teams. Maintain records so that compliance management to standards can be transparently demonstrated Key relationships Sales Coordination Collaborate with the sales team and other internal stakeholders to align project execution with client expectations and delivery schedules. Vendor Management Follow up with vendors to track the status of ongoing projects, ensure timely completion Logistics Coordination Liaise with the logistics team to manage the timely dispatch of projects. Qualification and Prerequisites B.Tech/Diploma in Printing Technology with relevant experience preferably in a reputed Publishing House. 7-10 years of experience in production/project management, with at least 3 years in a senior role Skills Set Must-Have Skills - Complete knowledge of Production Process, Vendor Management and cross-functional coordination Ability to thrive under pressure and manage multiple projects simultaneously Strong analytical, organizational, and communication skills. Desirable Skills - Exposure to SAP ERP Experience of Medical books/Journals
Posted 1 month ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
20312 Jobs | Dublin
Wipro
11977 Jobs | Bengaluru
EY
8165 Jobs | London
Accenture in India
6667 Jobs | Dublin 2
Uplers
6464 Jobs | Ahmedabad
Amazon
6352 Jobs | Seattle,WA
Oracle
5993 Jobs | Redwood City
IBM
5803 Jobs | Armonk
Capgemini
3897 Jobs | Paris,France
Tata Consultancy Services
3776 Jobs | Thane