Regional Service Centre Incharge (Jewellery)

 Job Requirements  
Drive Customer service deliverables across the jewellery network of (city) territory / region and expanding service access in line with all boutique\u2019s (product sales coverage)Responsible for territory / regional service centre & network service requirements \uF0B7 Servicing of after sales products \u2013 ensuring repair / modification quality, on time service, lead time reduction, cost reduction \uF0B7 Drive modification services within region, place relevant processes and methodology and achieve revenue target \uF0B7 Responsible for regional stores service TAT,Quality,Revenue and initiatives \uF0B7 Anchor Karigar Recruitment process and drive skill upgradation program for store Karigars \uF0B7 Drive various service programs and initiatives across network \uF0B7 Ensure Vendor lead time , Payment and On time material reconciliation \uF0B7 Developing of new vendors & management for service vendors at the region.Co-ordination with internal supply departments such as commercial, systems, technical services in day-to- day execution and improvement areas \uF0B7 Analyzing & providing feedback to mfg on factory defects for preventive action \uF0B7 Managing day-to-day RSC operations and inventory management \uF0B7 Implementation of lean principles in service cells \uF0B7 Responsible for the closure product related customer complaints as first level SPOC \uF0B7 Franchisee management for various service related developments, issues and queriesActs as VOC from the region , Sharing product quality Inputs /feedbacks of the region \uF0B7 Acts as constant market reader /analyst by visiting and understanding market changes of our various competitor brands Work Experience  
Any Graduate / Post graduate / Diploma with 3- 5 years experience in jewellery industry, preferably in Studded Jewellery manufacturing / Inspection areas. Certification / experience in gemology will be an added advantage \uF0B7 Knowledge / Certification in Diamond and color stone \uF0B7 System knowledge and presentation skills \uF0B7 Passion for Customer service \uF0B7 Good communication skill with proficiency in Hindi & English