1. Process Improvement & Operational Efficiency Identify inefficiencies in business operations and implement Lean, Six Sigma, and Kaizen methodologies. Standardize processes across sales, marketing, supply chain, R&D, and manufacturing to enhance efficiency. Develop and track key performance indicators (KPIs) to measure business performance. 2. Business Strategy & Performance Management Work with leadership to develop and execute strategic business initiatives. Analyse market trends, competitor performance, and operational data to provide insights for decision- making. Drive cost optimization and productivity enhancement projects. 3. Quality & Compliance Ensure all business processes comply with IVD regulatory standards (e.g., ISO 13485, FDA, CE-IVD, MDR). Support internal and external audit preparations and compliance initiatives. Implement quality management systems (QMS) and continuous improvement frameworks. 4. Digital Transformation & Innovation Drive digital initiatives, including automation, AI-based analytics, and CRM/ERP optimization. Collaborate with IT teams to enhance digital tools for business process efficiency. 5. Training & Change Management Lead training programs on business excellence tools and methodologies. Foster a culture of continuous improvement and innovation. Manage change management processes for implementing new business strategies. Strong knowledge of IVD industry regulations and standards. Expertise in Lean, Six Sigma, Kaizen, and other process improvement tools. Strong analytical, problem-solving, and project management skills. Experience with CRM, ERP, and data visualization tools (Power BI etc.). Excellent communication and stakeholder management skills. Key Competencies: Strategic thinking and problem-solving Data-driven decision-making Leadership and change management Cross-functional collaboration

Handling Incoming and Outgoing Calls Maintaining Inward file Maintaining Outward file Updating Received Cheque Details in cheque receipt recode file Sorting and Distributing Couriers Arranging post office pickup and delivery Keeping the Tray for Documents to CMD Signatures Guest / Visitors Management Agappe Front Desk Monitor Display managing Assisting Travel Desk Assisting Administration work -AGP Vehicle Trip arrangements and other works First Aid Box Handling

Sales and Business Development: o Identify and target potential clients in the veterinary sector. o Conduct sales presentations and product demonstrations to veterinary professionals. o Develop and execute sales strategies to achieve sales targets and expand market share. o Maintain a pipeline of prospective clients and follow up on leads. o Participate in govt tenders by creating sufficient documents and win the orders o Maintain a good interdepartmental relation ship. Customer/distributor Relationship Management: o Build and maintain strong relationships with existing and potential customers and distributors. o Manage the distributors with timely collection of payments and PDC and maintain the financial track smooth. o Manage the secondary sale and the primary sale by maintaining the track of inventory and timely collection of stock statements to the company. o Provide excellent customer service and support to ensure client satisfaction. o Address client inquiries and resolve issues promptly. Product Knowledge and Training: o Stay updated on the latest veterinary diagnostic products and technologies. o Provide training and support to clients on the use of diagnostic products. o Attend industry conferences and trade shows to promote products and network with potential clients. Reporting and Documentation: o Maintain accurate records of sales activities, client interactions, and sales performance. o Prepare regular sales reports and forecasts for management review. o Collaborate with the sales team to share insights and strategies.

Responsible for Sales Target achievement of all the divisions (TAM) Responsible for maintaining desired Reagents & Equipment Ratio Responsible to drive the activities resulting to secondary sales such as UCP/UCV, % BCL Coverage, Roadshows, Demo Campaign, CMEs and Conference Participations Responsible for the regular reporting in CRM. Responsible for driving the leads and funnel management in the allocated region. Ensuring implementation of all the marketing strategies in the assigned territory. Responsible for good financial discipline in the territory. Ensuring successful launch of all the new products in the territory. Ensuring liquidation of short shelf-life products as per given guidelines. Ensuring knowledge enhancement by self-learning and all the training programs conducted by the company. Ensuring to keep the marketing team updated regarding the competitors activities in the assigned territory. Ensuring timely submissions of Sales and Closing Statement.

Role & responsibilities Strong ability to analyze and interpret product evaluation results Analyze performance parameters such as linearity, precision, specificity, sensitivity, stability, and interference. Participate in design verification and validation activities in compliance with regulatory standards. Interpret product evaluation data and provide scientific inputs to Quality Assurance, and Regulatory Affairs teams. Prepare and review technical documents, validation protocols, and scientific reports for regulatory submissions Assist in addressing product complaints and support root cause analysis and investigations. Preferred candidate profile 2-5 years of industrial experience preferable in the IVD sector