Regional Lead – Manager - Paytm Travel (Buses)

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Paytm Travel is on a mission to be the most trusted and customer-centric travel platform in India. We’re already among the top 3 players in the bus ticketing space and are rapidly expanding our partner ecosystem across states. We're looking for a high-energy, data-driven professional to lead our regional supply partnerships and shape the next phase of growth.Role Overview:
As the Regional Lead, you will be responsible for managing and growing Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance.Key Responsibilities:
Partnership & Supply ManagementBuild, maintain, and expand strong working relationships with RTCs and top private operators in the region.Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards.Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives.Revenue & Performance ManagementOwn and drive revenue targets, load factors, and seat fill rates for your region.Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues.Market & Competition AnalysisRegularly benchmark fares, seat inventory, and operator quality against regional competitors.Provide actionable insights on price trends, route-level demand patterns, and consumer behavior.Recommend product/UX changes based on feedback from operators and market observations.Operational ExcellenceMonitor SLA adherence on seat confirmations, refunds, and cancellation handling.Collaborate with customer support and tech teams to address escalations and resolve partner issues.Run regular health checks and audits on partner performance and NPS metrics.What We're Looking For:
5–10 years of experience in bus ticketing, logistics, e-commerce, or B2B travel partnershipsPrior experience working with state transport corporations or regional aggregators is a strong plusStrong commercial acumen with negotiation experienceData-savvyComfortable working with dashboards, Excel, and BI tools to derive insightsDeep understanding of regional travel patterns, fares, and operational intricaciesExcellent communication skills in English and the local regional languageWillingness to travel extensively across the assigned territoryWhy join us
1. A collaborative output-driven program that brings cohesiveness across businesses through technology2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Compensation:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!