181 Recovery Management Jobs - Page 6

The Company. MPOWER’s borderless loans and scholarships enable students from around the world to realize their full academic and career potential by attending top universities in the U.S and Canada, As a mission-oriented fintech/edtech company, we move extremely quickly and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $150 million in equity capital from top global investors, which enables fast growth and provides our company with financial stability and a clear path to an IPO over the coming years, Our global team is composed of former management consultants, financial service and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe strongly in our cause. For us, MPOWER’s mission is personal, As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly grow creatively in an environment where fast change and exponential growth are the norm. Ideation and implementation happen very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact, MPOWER has been named one of the best fintechs to work for by American Banker for the past 6 years in a row, We are honored to be nominated by multiple agencies and publications for our leadership in Tech, diversity and social impact. We pride ourselves on being a “growth company for grown-ups,” where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background, THIS IS A FULL-TIME POSITION, BASED IN OUR BANGALORE, INDIA OFFICE AND REPORTS DIRECTLY TO SR. RELATIONSHIP MANAGER-LOAN SERVICING. THE ROLE. As a Global Loan Recovery Specialist, You Will Be The First Point Of Contact And The Voice Of The Company In Interactions With Defaulted Borrowers. Your Primary Responsibility Will Be To Recover Defaulted Loans By Finding Effective Resolutions For Loan And Payment-related Concerns While Delivering a Superior Servicing Experience. Your Goal Is To Find Effective And Empathetic Solutions To Loan And Payment-related Challenges, Ensuring a Balanced Approach Between Recovery And Customer Satisfaction. This Includes, But Is Not Limited To. Initiating outbound phone calls and email correspondence with defaulted borrowers to ensure timely and effective collections and applying problem-solving and negotiation skills to resolve customer and account-related issues successfully. Evaluating past history of accounts and determining the best next steps for recovery efforts (payment plan, settlement, arbitration, third-party collections, etc). Preparing files for legal action or third-party collection activity. Understanding our product line and explaining loan features, terminology, and payment logistics to borrowers. Creatively utilizing resources to establish contact with delinquent borrowers, including conducting skip tracing, reference calls, and other research to achieve contact and establish a positive relationship. Analyzing trends in delinquent accounts and communicating findings to improve overall team performance. The Qualifications. Bachelor’s degree in business, finance, or a related field. 3+ years of customer-centric experience within a high-touch, fast-paced environment focused on the servicing and repayment of financial products. Prior collections work experience within financial services/B2C and/or higher education industries is highly advantageous, though a solid understanding of financial services functions is essential. Knowledge of applicable laws and regulations related to debt collection and recovery is a plus. Strong interpersonal, communication, and listening skills, with comfort in connecting with customers via phone, email, and chat. Excellent negotiation skills with a proven ability to apply critical thinking to complex problems for timely and effective resolution. Ideally possessing a background incorporating investigative research. Empathetic, collaborative, and highly accountable, A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple time zones and locations!. In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload, tight deadlines, a high degree of autonomy, and 80-20 everything, Show more Show less

Role & responsibilities To visit in the banks to take new NPA cases in our companys name for recovery. To assign the work to the subordinate staff and monitor them on daily basis. To take the reporting from their staff by email/as per company norms. To visit the banks to know about the bankers feedback about our staffs working. To visit defaulting borrowers (high value) for pressurizing them to pay the Banks dues and further follow-up with them for settlement with the Bank. To know their borrowers financial position and willingness to pay the bank's dues & assess the market value/status of the property mortgaged. To Visit their mortgaged property for survey and knowing its status, market value, occupancy etc. , and take its photo for company and Bank reporting purpose. In case borrower does not deposit any money (within limited time), push the process further for seizing the mortgaged property (with police and magistrate help) after obtaining DMs orders (legal process). Finding buyers for the property, assist the Bank in auctioning the same and recovering the banks dues. Raising the bills to banks (through our Delhi office) as per their respective fee schedules and getting our payment from banks. To call the banker to know the status of each case and remove hurdle (if any) and move forward to push the cases towards finality. Thereby help in growing the business in the area allocated To make 6-7 visits per day, send google location from each site, and send daily report to Head office through whats app and email. Preferred candidate profile Minimum 7 - 10 year of relevant recovery experience. Should have own vehicle to commute. Should have experience of team handling from 4-5 people Excellent communication in regional language. Should be willing to travel to different locations across state. Candidates having DRA certificate are first preferable. Preferred Sarfesi experience or, BANK RECOVERY/ CREDIT CARD/INSURANCE.

Role & responsibilities Develop and implement loan recovery strategies, including loss mitigation plans and legal action strategies for non-recoverable accounts (NPA cases) Manage and Motivate a team of Recovery officers, provide guidance, training and performance feedback Track and monitor loan portfolios, identify high risk accounts, and implement recovery strategies for specific buckets. Maintain positive relationship with customers, guarantors, and external agencies to facilitate loan recovery. Ensure compliance with all relevant regulations and guidelines and maintain accurate record and reports related to loan recovery. Manage the process of identifying, repossessing, and disposing of assets associated with defaulted loans. Analyse loan portfolio data to identify trends, track performance and provide insights for improvement. Preferred candidate profile Significant experience in loan recovery (Hard Bucket), debt collection or related fields. Ability to lead, motivate and manage a team effectively. Excellent communication, interpersonal and negotiation skill to interact with customers and external parties. Ability to analyse data, identify trends and develop effective recovery strategies. Understanding of relevant regulations, legal processes and compliance requirements. Contact information : Phone number - 9363458417 e-mail - hr@smartcreditfinance.in

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

Job Description : Manage the Hard Collections as a Program Manager covering Field Visits, Car Liquidation Process, Loss on Sale (LOS), and Write-Off pool management. Collaborate with business finance and other stakeholders to align strategies and ensure seamless operations. Co-manage the creation, management, and publishing of performance dashboards and reports with the Department Head. Drive digital communication initiatives (e.g., calling and digital campaigns) to improve recovery from overdue accounts. Coordinate closely with the Department Head to implement pre-approved settlement drives and other initiatives aimed at better conversion rates. Monitor and track the success of recovery initiatives, providing regular performance reports. Document, enhance, and maintain Standard Operating Procedures (SOPs) for all departmental processes. Work with the Hard Collections & SKIP team to improve customer traceability and recovery success rates. Monitor payment instruments and collection processes to ensure accuracy and efficiency. Lead key projects focused on portfolio excellence and recovery optimization. Coordinate with Collections Team, Finance, Business Finance, and Customer Experience (CeX). Requirement: Candidates with a consulting background in debt management and recoveries will have an added advantage Bachelors degree in Engineering (B.Tech) or equivalent; an MBA is a plus. 4-7 years of prior experience in the Collections & Recoveries in NBFC or Banking Sector. Strong analytical, research, and problem-solving skills. Comprehensive knowledge of compliance and regulatory standards related to loan recovery and liquidation.

Corporate Title: Assistant Vice President To comply with both US and Global regulations, the Financial Market Infrastructure (FMI) Operations team must ensure there are Contingency Strategy (CS) documents in place for all material relationships held with FMIs and Agent Banks, to support continued access to key services in a stress scenario. The CS document describes the actions which could be taken by the FMI and how the DB Group could respond, ahead of and during resolution. To determine which relationships require a CS, an annual global data collection is coordinated by the FMI Operations team, which drives a materiality assessment to determine the key relationships for the DB group. The creation/refresh of a CS involves being able to review and interpret global regulatory guidance, to ensure the CS is adapted to evolving requirements. The team also engage with Business, Operations, Treasury, Legal, and Risk Management functions to gather their feedback and input. Your key responsibilities Support the completion of the annual data gathering outreach, including data validation / review. Analyze and interpret regulatory guidance and enhance existing contingency strategies to meet regulatory requirements. Independently manage the review/creation of multiple CSs for FMIs / Agent Banks ensuring a high and consistent standard of quality. Effectively manage communication, feedback and approval from internal senior stakeholders. Perform quality and consistency reviews of contingency strategies. Provide support for the Team lead / process oversight and governance. Your skills and experience Excellent reading and writing skills, with ability to independently draft new documentation suitable for regulatory submission. Strong ability to scrutinise extensive documentation, review and interpret regulatory guidance, to incorporate to the CS. Analytical and communications skills; effectively host meetings with multiple stakeholder groups including senior management/external audiences. Confident data review, analysis and presentation (pivots/v-lookup/text functions/formulas/SharePoint/PowerPoint/Excel) with high and consistent attention to detail. Ability to prioritise and effectively manage workload across multiple workstreams, working within tight time frames, providing accurate updates, escalations and highlighting remedial actions. Desirable to have; Understanding of Living Wills / Recovery and Resolution Planning and other applicable regulations. Understanding of the operations and functions of clearing houses, central securities depositories, and payment systems. Understanding of securities & cash products. Previous operational (settlement and clearing) industry experience Team or process lead/management experience

We're Hiring! CRM Executive/Asst. Managers/Managers (Real Estate) Location: Bangalore Experience Required: 3+ years in Real Estate Customer Service Company: Nambiar Builders Pvt. Ltd. Apply at: careers@nambiarbuilders.com Key Responsibilities: Act as the first point of contact for all customer interactions. Conduct welcome calls for all new customers and manage daily queries. Strive for real-time query resolution and handle customer complaints efficiently. Coordinate with internal teams to ensure timely resolution and closure of issues. Perform collection activities including: Demand calls Pre-due date follow-ups Reminder calls/emails Highlight defaulters and risks Ensure final collection closures Assist in preparing monthly reports, MIS , and ensuring SOP compliance. Support the Customer Care Head with insights on customer expectations and feedback. Assist customers with housing finance documentation, bank approvals , and legal formalities. Coordinate with the accounts department to reconcile and resolve issues. Manage handover schedules , ensure smooth transition post-handover , and attend resident engagement events. Maintain ongoing communication about construction progress and customization updates . Address and resolve customer escalations effectively. Desired Candidate Profile: Minimum 3 years of real estate customer service experience; preferably with HNI customers. Excellent communication skills verbal, written, and active listening. Proficiency in Customer Care systems , MS Office (Excel, Word, PowerPoint). Basic legal and construction knowledge relevant to real estate. Confident and professional demeanour in dealing with internal and external stakeholders. Ability to multi-task , handle pressure, and deliver quality customer experience. Interested candidates, please email your updated CV to: careers@nambiarbuilders.com

Role & responsibilities To visit in the banks to take new NPA cases in our companys name for recovery. To visit the defaulting borrowers for pressurizing them to pay the Banks dues and further follow-up with them for settlement with the Bank. To know the borrowers financial position and willingness to pay the bank's dues & assess the market value/status of the property mortgaged. To Visit the mortgaged property for survey and knowing its status, market value, occupancy etc, and take its photo for company and Bank reporting purpose. To visit the borrower/mortgaged property for serving legal notices (& take photos). To visit the borrower/mortgaged property for taking symbolic possession (take photos). In case borrower does not deposit any money (within limited time), Move the application to DM for getting seizing orders. Co-ordinate with the police and seizing the property in the presence of banker and police etc. Finding buyers for the property, assist the Bank in auctioning the same and recovering the banks dues. Raising the bills to banks (from our Delhi office) and getting our payment. Liaison with our company Head office for preparation of documentation in the cases. Allotted Submission of bills for our services to Bank and follow-up for payments from Bank. Making 6-7 visits daily and to send Daily report to HO (through whats app and email) for updating of status of each case, monitoring and guidance by senior officers from HO, advise on next action etc. Preferred candidate profile Required Candidate profile Minimum 3-5 year of relevant experience. Excellent communication in regional language. Should have own vehicle to commute. Should be willing to travel to different locations across state.. Should have working experience on Email communication, MS Word/ MS Excel (basic working knowledge) Salary: 20,000.00 - 30,000.00 per month Plus incentive.

We are looking for a competent Collection Agent. responsible for recovering the money. candidate should have excellent communication and negotiation skills. Fresher & US Debt Collection Experience Candidates call or whatsapp@aarav-7827642775 Required Candidate profile US Debt Collection experience will be preferred Hiring Graduates /Undergraduate Fresher/ Exp Must have Excellent English Communication Skills The candidate should be comfortable doing work from office Perks and benefits Both side cab Performance Incentive, Insurance

Job Purpose: To drive the Debt Management for Consumer Finance product at the regional level and ensure sustainability of the business through timely collection & recovery Managerial Responsibilities Recruit and train the debt management team for effective collections & recovery Monitor & review the activities of the regional collections team for achievement of collections targets Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices Functional Responsibilities Implement debt management strategies at the regional level for efficient collections and recovery of outstanding loans Authorize payouts and roll out collection payout structure policy Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc. Act as a SPOC between Legal, Residual & Collections team Partner with regional sales & credit team to ensure quality sourcing Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions Ensure effective collections from DCC and micro market Ensure all higher bucket accounts with outstanding amounts are actioned legally Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time Qualifications: Graduate / Post Graduate Experience 12+ years of experience in handling consumer loan debt management (preferably in CD) Functional Competencies Ability to work with integrated systems used for tracking & monitoring collections Analytics and Market Intelligence Problem solving and decision-making skills Operational execution Behavioral Competencies Relationship Management (critical for retaining key customers) Strong communication and interpersonal skills People Management skills

Role & responsibilities To visit in the banks to take new NPA cases in our companys name for recovery. To visit the defaulting borrowers for pressurizing them to pay the Banks dues and further follow-up with them for settlement with the Bank. To know the borrowers financial position and willingness to pay the bank's dues & assess the market value/status of the property mortgaged. To Visit the mortgaged property for survey and knowing its status, market value, occupancy etc, and take its photo for company and Bank reporting purpose. To visit the borrower/mortgaged property for serving legal notices (& take photos). To visit the borrower/mortgaged property for taking symbolic possession (take photos). In case borrower does not deposit any money (within limited time), Move the application to DM for getting seizing orders. Co-ordinate with the police and seizing the property in the presence of banker and police etc. Finding buyers for the property, assist the Bank in auctioning the same and recovering the banks dues. Raising the bills to banks (from our Delhi office) and getting our payment. Liaison with our company Head office for preparation of documentation in the cases. Allotted Submission of bills for our services to Bank and follow-up for payments from Bank. Making 6-7 visits daily and to send Daily report to HO (through whats app and email) for updating of status of each case, monitoring and guidance by senior officers from HO, advise on next action etc. Required Candidate profile Minimum 3-4 year of relevant experience. Excellent communication in regional language. Should have own vehicle to commute. Should be willing to travel to different locations across state. IIBF Certified candidates are first preferable. Should have working experience on Email communication, MS Word/ MS Excel (basic working knowledge) Salary: 20,000.00 - 30,000.00 per month Plus incentive.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Resiliency Orchestration (RO) Administrator at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. As a Resiliency Orchestration (RO) Administrator at Kyndryl, you will be responsible for coordinating with Application team members and respective Bank team members to identify deviations and support till closure. You will also coordinate and support respective Subject Matter Experts (SMEs) till closure. Manage incident management of DR activities. Additionally, you will coordinate with the RO Administration team and manage documentation for changes to be done in RO. Maintain the BCP-DR Application Architecture and understanding of customer IT-DR for On-Prime/Off-Prime/Hybrid Infrastructure for the application. You'll be responsible to create a comprehensive disaster recovery plan that outlines strategies, procedures, and responsibilities for recovering systems and data in various disaster scenarios. Regularly review and update the disaster recovery plan to reflect changes in the organization's infrastructure, business processes, and technology. You will assess potential risks and vulnerabilities to the organization's IT systems and infrastructure, conduct a Business Impact Analysis to identify critical business functions, data, and systems, and determine their recovery priorities. You'll be the go-to person for our customers to define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for different business functions and systems, establish metrics to measure the effectiveness and efficiency of the disaster recovery processes, and organize and conduct regular disaster recovery drills and tests to validate the effectiveness of the recovery plan and identify areas for improvement. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As a key member of the RO team, you will continuously monitor systems for potential signs of disaster or impending failures, respond to and coordinate incident response efforts in the event of a disaster or disruptive event, and keep management and stakeholders informed about the status of disaster recovery preparedness, including risks, progress, and improvements. You will also be responsible for designing and building LLD, HLD, and Implementation plans, as well as creating and maintaining technical reports, PPTS, and other documentation. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 5+ years of experience in Customer Service or Technical Support. Experience in disaster recovery management and DR tools (MANDATORY) Experience in Scripting perl and TCL/Shell/Batch/PowerShell/Expect Scripts or similar scripting languages is must. Knowledge of writing scripts to integrate with different technologies using CLI's /API's. Working knowledge with Linux and any database (Oracle, MySQL). Strong understanding of the Data Protection (Back-up & Recovery, BCP DR, Storage Replication, Database Native Replications, Data Archival & Retention) for application workloads such as MS SQL, Exchange, Oracle, VMware, Hyper-V, azure, AWS etc. Extremely good hands-on experience with Standalone and Clustered UNIX ( AIX/Solaris/HPUX/RHEL/etc .) and windows platform. Preferred Technical and Professional Experience Should be able to Understand and strong knowledge of any Storage Replication technology with various DR Scenarios. Application testing experience may be added advantage Overall IT Infrastructure understanding is an added advantage Cyber (IT) Security related experience is an added advantage Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Roles and Responsibilities 1. Business Growth and Development Drive loan disbursement targets while ensuring sustainable and responsible portfolio growth. Identify and onboard potential clients or groups, particularly in underserved and remote areas. Develop and implement strategies to enhance branch outreach and improve market penetration. 2. Portfolio Quality Management Ensure timely loan repayments to maintain high portfolio quality. Monitor delinquent accounts and initiate timely corrective actions. Adhere strictly to credit policies to minimize Non-Performing Assets (NPAs) and proactively monitor client behavior. 3. Team Management and Leadership Provide guidance and mentorship to the branch team, including Assistant Branch Managers and Loan Officers. Set clear individual and team performance targets; conduct regular reviews and feedback sessions. Foster a culture of accountability, collaboration, and customer-centric service delivery. 4. Customer Relationship Management Build and sustain strong relationships with clients to promote trust and retention. Promptly address customer grievances and ensure high levels of client satisfaction. Conduct periodic group meetings to understand client needs and enhance engagement. 5. Compliance and Risk Management Ensure strict adherence to internal policies, standard operating procedures, and regulatory guidelines. Conduct regular audits of branch operations and documentation for compliance assurance. Identify operational and credit-related risks and implement preventive measures. 6. Operational Efficiency Supervise day-to-day branch functions, including cash management, loan processing, and documentation. Ensure timely and accurate reporting in line with organizational standards. Maximize the utilization of branch resources to improve cost-efficiency and service delivery. 7. Reporting and Communication Prepare and submit timely, accurate, and comprehensive performance reports to the reporting manager. Maintain clear and effective communication channels within the team and with regional/central office Desired Candidate Profile Minimum 3 years of relevant experience in managing MFI portfolio. Proficiency in MS Office Suite (Word, Excel, PowerPoint). Strong verbal and written communication skills with the ability to develop lasting client relationships. Demonstrated organizational and leadership capabilities with the ability to inspire and manage teams. Strong business acumen with a focus on strategy and growth. Willingness to travel extensively for operational oversight and client engagement. Proven team-handling experience with a collaborative and empowering approach.

Responsibilities: * Manage credit control processes from order to cash * Ensure timely payments through effective follow-ups * Oversee receivables management & collection strategies * Implement recovery measures when necessary Performance bonus Annual bonus

Role & responsibilities Job Overview We are seeking a dedicated and motivated Collection Intern to join our team. As an intern, you will gain hands-on experience in the collections process, working alongside experienced professionals to manage and resolve overdue accounts. The position offers great learning opportunities with minimal fieldwork involvement. After 6 months, your role will transition to a higher responsibility with an increase in compensation. Key Responsibilities Assist in managing overdue accounts and customer collections Communicate with customers via phone, email, or other channels to remind them of outstanding payments Support the collections team in maintaining accurate records of all customer interactions Collaborate with internal teams to resolve customer disputes and payment issues Prepare and send customer account statements and reminders Assist in negotiating repayment terms with customers Assist in reporting and tracking overdue accounts and collection efforts Ensure compliance with company policies and legal guidelines related to collections Provide regular updates and feedback to the supervisor Requirements Bachelors degree in any stream (preferably Commerce/Business/Finance-related) Strong communication skills (written and verbal) Basic knowledge of MS Office (Excel, Word, Outlook) Detail-oriented, organized, and able to handle multiple tasks A proactive and team-oriented approach to work Ability to handle sensitive customer interactions professionally Freshers are welcome, prior experience in collections or finance is a plus Compensation & Benefits First 6 months : 12,500 per month Post 6 months : 18,000 per month After 1 year : On-role employment with an annual package of 3,00,000 (3 LPA) Learning and development opportunities Minimal fieldwork involved Preferred candidate profile Perks and benefits Role & responsibilities

We are currently seeking an experienced professional to join our Collections team for the role of Collection Manager Job Location: Gurgaon What youll do: Setting up and managing field collection agencies for a specific zone Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies for a particular zone. Soft collection calling and reminder calling for EMI payment to customers informing about the due date, payment due and mode of payment available for payment. Managing the NPA along with managing the cost of collection. Liaising with the partners for reconciliation and for collection of cash/cheque from the customer. Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner. Join us for: Progressive Career Flexi-work environment & balanced work life Reward& recognition driven culture Lean Hierarchy

*Conduct recovery and collection activities in the open market. *Build and maintain strong client relationships to ensure timely payments. *Handle customer queries and provide effective solutions. *Utilize marketing knowledge for potential clients. Required Candidate profile *Minimum 1 year in recovery, collection in the open market. *Strong communication and interpersonal skills. *Good marketing knowledge. *Established network in the open market.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture : At the heart of everything we'do at FCM is a desire to have fun and be yourself Work life Balance : We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people we'llbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the we'll being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : you'll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - you'll have to experience it to believe it! Love for travel : We we're founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service.

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management Conduct periodic performance reviews of direct reports and levels below through effective feedback Preferred candidate profile 1) Experienced In Tele Collection Only Collections, Min 9-15 yr Experience. 2) Ability to handle large Manpower and Manage Entire North Location with Large Portfolio Size. of Tele Collection Portfolio Size. 3) Self Motivated and data Driven Strategy. 4) Dialer Management & Team handle. 3) Self Motivated and data Driven Strategy, Roaster Management. 6) Based out of Delhi NCR Only or Preferred to relocate to the Job Location.

We are seeking a highly skilled candidate for Stressed Asset Manager (SAM) role with a commerce background and a strong understanding of finance and lending to oversee and manage distressed assets, ensuring optimal recovery and resolution strategies. The ideal candidate will have deep expertise in financial restructuring, risk assessment, and asset management. Key Responsibilities: Collections & Recovery: Achieve collections targets and minimize credit losses for the portfolio. Drive higher resolution rates through effective recovery strategies. Conduct daily monitoring and regular reviews of delinquent portfolios. Work with non-performing defaulting borrowers to create optimum recovery solutions. Portfolio Review & Monitoring: Monitor customer accounts, flagging likely cases of default or delayed payment. Provide regular inputs to Management and stakeholders (Sales, Risk, Policy Team) on collections resolution, delinquency trends, negative areas, fraud cases, etc. Liaise with Government agencies for guaranteed exposure claims and follow-ups for recoveries. Understand business requirements for rehabilitation, restructuring, and asset sales. Scout for investors and marketing linkages. Participate in CoC and consortium meetings to drive effective decision-making. Compliance & Audit: Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements. Respond to customer complaints regarding collections, ensuring satisfactory outcomes for both the company and customers. Participate in periodic audits of the collections teams. Customer Escalations & Complaints: Coordinate with the legal team and senior management in escalated cases to ensure compliance with relevant regulations. Qualifications & Skills: Bachelor's/Master's degree in Commerce, Finance, Business fresher or related field experience of 2-3 years to handle recovery of secured corporate landing Proven experience in asset management, financial restructuring, or risk assessment. Strong analytical and negotiation skills. Knowledge of regulatory frameworks and compliance requirements. Expertise in lending practices and financial risk assessment. Excellent communication and stakeholder management abilities. How to Apply: Interested candidates can apply via Naukri or send their resume to mithila.shinde1-v@adityabirlacapital.com or komalben.ardeshana@adityabirlacapital.com

Lead the company’s credit risk/receivables management Handle logistics incidents, ensure timely redressal, proactively manage/recover potential bad debts. Work closely with operations, finance, legal, sales teams Required Candidate profile Graduates/Post Graduates with 15+ yrs exp in credit control, receivables management, liaisoning with Gov/legal authorities across states Fluent in English, Hindi & regional languages

Hiring Field Collections Executives across India Must have valid DRA (Debt Recovery Agent) certification 1-3 years experience in collections, recovery, or sales Competitive pay + attractive incentives Apply now to join our fast-growing team!

Provides highly skilled technical support/delivery capability as technical lead for the current and future delivery, support, and maintenance of future production services in the technical operations environment. Leads technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, & networks. Leads initiatives for driving down incident rates and working with 1st line operations to improve service recovery times. Leads the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved. Complies with operational standards, procedures, and best practice. Operations Engineers within specialist functional teams may have compliance assurance responsibility. About the Role In this opportunity as Senior Software Engineer, you will Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty. Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures. Provide input to records, quality systems and management reports as required Contributes to the definition and implementation of improved operability on new and current systems. Uses innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit. Identifies risks & issues and takes ownership to deliver appropriate resolutions. Provides technical expertise for root cause analysis and problem management. Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed. Works and cooperates with internal and external groups when required in order to fully support environments and maintain service. Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements. Improves change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints. Provides specialist support during complex and/or major incidents. May be asked to lead recovery efforts during major incidents within business unit. Deputize for the team manager as required. Contributes to or author technical documentation such complex changes instructions. Reviews, and updates as appropriate, operations procedures, standards, and technical policies. May be asked to assist with production of white papers on technical R&D projects Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes. Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors ability to provide service. Responsible to seek out all information and to fully understand all aspects of each devices technology configuration and uses all approved engineering tools available to implement conforming change. Leads the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations, costing design elements, and obtaining agreement to proposed solutions. Reviews and coordinates the implementation of proposed modifications, and changes to the production environment. Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time. Database Engineer: Provides direction for: proactive health and performance monitoring of databases, indexes and logs, and troubleshooting of reported issues. Reviews implemented scripts, stored procedures, and reports generated by automated database maintenance scripts. Participates in the technical design process as it relates to database implementations, reviews technical documents, and communicates any risks or issues using the appropriate escalation procedures. Provides directions to Technical Recovery plans (Database Standby and Replication, Backup and Recovery) About You Yo: ure a fit for the role if your background includes: .Platform Engineer: Packages company-approved hardened versions of targeted operating systems. Ensures stack of agents for management systems are properly installed and connected. Maintains patch levels in accordance with change management and security standards. Storage Engineer: Provides leadership for storage-related projects, including switch installations, disk consolidations, disk assignments, replication, and more. Works closely with architecture teams to set, communicate, and maintain storage standards. Network Engineer: Reviews the network infrastructure documentation/ run book for standards adherence. Complies with all routing and rules sets, sequences, defaults, and standards. Documents and maintains all applicable configuration standards. Assures all NIC and port speeds are appropriately locked down. Application Engineer: Fully familiarizes self with all aspects of the developed code. Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment.Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.. Whats in it For You? Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: ?We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Role & responsibilities To visit in the banks to take new NPA cases in our companys name for recovery. To assign the work to the subordinate staff and monitor them on daily basis. To take the reporting from their staff by email/as per company norms. To visit the banks to know about the bankers feedback about our staffs working. To visit defaulting borrowers (high value) for pressurizing them to pay the Banks dues and further follow-up with them for settlement with the Bank. To know their borrowers financial position and willingness to pay the bank's dues & assess the market value/status of the property mortgaged. To Visit their mortgaged property for survey and knowing its status, market value, occupancy etc. , and take its photo for company and Bank reporting purpose. In case borrower does not deposit any money (within limited time), push the process further for seizing the mortgaged property (with police and magistrate help) after obtaining DMs orders (legal process). Finding buyers for the property, assist the Bank in auctioning the same and recovering the banks dues. Raising the bills to banks (through our Delhi office) as per their respective fee schedules and getting our payment from banks. To call the banker to know the status of each case and remove hurdle (if any) and move forward to push the cases towards finality. Thereby help in growing the business in the area allocated To make 6-7 visits per day, send google location from each site, and send daily report to Head office through whats app and email. Required Candidate profile:- Minimum 5 - 6 year of relevant recovery experience. Should have own vehicle to commute. Should have experience of team handling from 4-5 people Excellent communication in regional language. Should be willing to travel to different locations across state. Candidates having DRA certificate are first preferable. Preferred Sarfesi experience or, BANK RECOVERY/ CREDIT CARD/INSURANCE. Salary Rs. 25000-35000 pm plus incentives.