Collections Strategy Manager | CARS24

Cars24

3 - 7 years

10 - 15 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

Collections Strategy Collection Management LOS Hard Bucket Collections Process Debt Recovery Collections Recovery Management Recovery Debt Management Agency Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the Hard Collections as a Program Manager covering Field Visits, Car Liquidation Process, Loss on Sale (LOS), and Write-Off pool management.
Collaborate with business finance and other stakeholders to align strategies and ensure seamless operations.
Co-manage the creation, management, and publishing of performance dashboards and reports with the Department Head.
Drive digital communication initiatives (e.g., calling and digital campaigns) to improve recovery from overdue accounts.
Coordinate closely with the Department Head to implement pre-approved settlement drives and other initiatives aimed at better conversion rates.
Monitor and track the success of recovery initiatives, providing regular performance reports.
Document, enhance, and maintain Standard Operating Procedures (SOPs) for all departmental processes.
Work with the Hard Collections & SKIP team to improve customer traceability and recovery success rates.
Monitor payment instruments and collection processes to ensure accuracy and efficiency.
Lead key projects focused on portfolio excellence and recovery optimization.
Coordinate with Collections Team, Finance, Business Finance, and Customer Experience (CeX).

Requirement:

Candidates with a consulting background in debt management and recoveries
will have an added advantage
Bachelors degree in Engineering (B.Tech) or equivalent; an MBA is a plus.
4-7 years of prior experience in the Collections & Recoveries in NBFC or Banking Sector.
Strong analytical, research, and problem-solving skills.
Comprehensive knowledge of compliance and regulatory standards related to loan recovery and liquidation.

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