R&D System User, Access & Management Team Lead

Job Description

Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions . The Manager of User Role & Access Management Team will oversee the secure and efficient access to our systems and data within the R&D team. This role involves strategic leadership, compliance oversight, stakeholder engagement, and operational excellence. Key Responsibilities: Leadership and Strategy: Lead the development and implementation of user access strategies. Oversee the creation and maintenance of user profiles, roles, and access rights. Manage user access demand processes, incident follow-ups, and compliance procedures. Monitoring and Compliance Oversight: Supervise monitoring activities to identify unauthorized access attempts or system issues. Conduct comprehensive audits to ensure access rights align with job roles. Enforce adherence to quality/security standards and data privacy regulations. Stakeholder Engagement: Build strong relationships with internal/external stakeholders including R&D community, Digital Teams, CROs, contractors, and Investigator sites. Guide the User Roles & Access Management Team in aligning stakeholder needs with global User Roles & Access Management activities across R&D functions. Serve as a senior point of contact for all queries related to user roles. Operational Excellence: Resolve complex access issues while upholding service level agreements. Collaborate with Digital and Security teams to enhance access management frameworks. Reporting: Generate key performance indicators (KPIs) and dashboards for upper management review. Produce regular status reports detailing capacity planning and project developments. Documentation Control & Educational Leadership: Ensure comprehensive documentation is developed for role/access management processes. Lead educational initiatives by training specialists and end-users on access management policies and procedures. Leadership: Lead a team working cross-functionally to ensure R&D systems and tools have secure and efficient access processes. Provide accountability and oversight of User Access Management to R&D systems and tools, working closely with system owners, digital, external partners and technology providers. Summary: This managerial role is pivotal in safeguarding our critical R&D data through strategic leadership in managing user access effectively. About you Experience leadership position overseeing teams responsible for system role and access management or system ownership experience required. Ideally familiar/ trained in various Clinical, Development and regulatory systems including Veeva Vault, RIMs, CTMS Tools, iEnvision, etc Ability to lead a team working cross-functionally across R&D, Digital and other teams. Ability to quickly learn new systems, interfaces and tools. Familiarity with pharmaceutical processes, product development, and regulatory requirements. Understanding of drug development stages, clinical trials, and manufacturing processes. Effective verbal and written communication to convey system related information. Collaboration with R&D system owners and stakeholders. Strong problem-solving skills for evaluating proposed changes. Identification of risks, benefits, and potential obstacles. Experience working cross-functionally with R&D teams and Digital teams. Comfort with evolving processes and frequent adjustments during development. Bachelor s degree or equivalent, specifically in the digital or IT space Languages : Excellent communications skills, both verbal and written in English