1637 Rca Jobs - Page 20

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Diploma or Degree in Electrical Engineering with 5 years of experience. Diploma or Degree in Electrical Engineering with 3 years of experience.

Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Diploma or Degree in Electrical / Mechanical / Electronics and communication/Instrumentation and Controls with 3 Years of Experience. Diploma or Degree in Electrical / Mechanical / Electronics and communication/Instrumentation and Controls with 3 Years of Manufacturing Plant Maintenance Experience.

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Hyderabad only not for Bangalore ..Apply those who can relocate in Hyderabad Must Knows-English and Telugu

Role & responsibilities Manage day-to-day IT infrastructure Operations Assist SME / L3 teams on an ad hoc basis or as per requirement. For example, change validation, report updates etc. Daily device health check monitoring and performing/validating device backups at regular intervals. Network performance monitoring, packet capture and analysis Investigating technical incidents and providing remedies where necessary, taking proactive ownership alerts/ events. Working with vendor TAC teams for root cause analysis where required. Vendor Coordination (Hardware replacements, ISP Circuit issues, Cabling & Touch services support teams) Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Escalates unresolved or critical issues, risks or problems to L3 team, raising a TAC case with vendor and working along with TAC engineer and L3 team. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plan and perform complex system configurations Creates documentation of new and existing system configurations and procedural information and ensures system configuration documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Basic Qualifications: Minimum four (4-7) years experience in network administration/engineering. Bachelors degree in computer science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum four (4) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Extensive experience in supporting carrier/enterprise grade network infra-structure; Cisco, Juniper, Aruba, F5, Palo Alto, Riverbed, Bluecat, NTP, HP Professional certification in Data, Voice, Wireless, or Security Networks Preferred candidate profile Troubleshooting knowledge on Network routing, switching, QOS, Wireless technologies, Security, Load balancing, DNS/DHCP/IP Management, Experience in Routing protocols and configurations (BGP, VRF, OSPF & EIGRP) (Viptela OMP) Experience in Switching and configuration options (VLANS, VXLAN HSRP, VRRP, STP) Experience in Wireless technologies (Cisco, Aruba) Experience of using protocol analyzers & decoding skills (Wireshark interpretation) Experience of using load balancing, Load balancing, DNS/DHCP/IP Management. Additional Benefits: Relocation benefits will be provided Free transport (pickup & drop) Role Type & Office Location - Permanent role, Pune Working Model - initially 5 days WFO for 3-4 months, later hybrid with 3 days WFO Weekly off can be on any day of the week Shift - 6 AM to 3 PM / 2 PM to 11 PM few weeks to/monthly rotation *Looking for early joiners

Quality Analyst-Service Desk Min. 2 Years of exp. in international BPO-Service Desk |1 Year as Quality Analyst on papers Exp. in Service Desk/ Microsoft troubleshooting/ Windows OS Exp. with QC Tools / RCA Night Shift CTC-Up to 6LPA Notice- 0-30 Days Perks and benefits Night Shift Allowances & Other Incentives

Understanding of all interlocks and logic mention in P& ID. Coordination with Vendor and Plant Team to prepare control philosophy. Checking of all interlocks and logic in DCS and MES. Ensuring proper communication in DCS, MES and SAP. Taking first batch with complete automation (DCS and MES). Identify Improvements opportunities in the day-to-day operations and support to implement the same. Perform basic trouble shooting in MES and able to resolve issue. Support officers / other team member in basic problem solving for the situational problems faced on the shop floor Proposing SFIs (Suggestion for Improvement) wherever modification brings improvement to the process. Continuous updating of Control philosophy with all changes. Comfortable with MS-Office tools, especially for report generation. Prior experience of process automation. Sharing various MES reports to respective stake holders to ensure proper and timely communication. Driving improvement through Kaizen and LCR. Helping team for Interaction with counterpart at other plant location for parallel implementation of best practices initiated by them and vice-versa. Coordinating with engineering to expedite implementation of suggestion. Assist in finding the root cause of any quality deviation or NCIP Participate in improvement projects and RCA activities

Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 10 July 2025 TO 14 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Quality Analyst:- Role & Responsibilities: - Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business Ability to train and coach Strong logical reasoning and problem - solving skills Eligibility Criteria: - 1, Qualification: - Any Graduation/ Any Post Graduation 2, Location: - Koramangala 3, Age limit: - Below 36yrs 4, Excellent communication skill is must. (English+Hindi) 5, Experience: - Minimum 2yrs experience as Quality Analyst 2, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi

Manager Marketing - Analytics Sr. Manager Analytics About Junglee Games With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionising how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 1000 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee s mission is to build entertainment for millions of people around the world and connect them through games. Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Job Overview As a Senior Manager - Analytics at Junglee Games, you will lead data-driven decision-making across product and operations and lead actionable data insights to solve real complex challenges to build the most successful web/mobile gaming platform for millions of players. You will be responsible for identifying actionable insights from large datasets, optimising product funnels, driving experimentation, and supporting strategy with sound analysis. A hands-on leader, you will be working closely with cross-functional teams and managing a small team of analysts to unlock the next phase of growth. Responsibilities Own end-to-end product analytics: from event tagging guidance, data hygiene, and funnel analysis, to impact measurement. Optimize key in-app funnels to improve user experience, conversion, retention, and monetization. Conduct RCA (root cause analysis) for key drops in performance and solve complex product problems using data. Collaborate with product, marketing, and business teams to support data needs and experiments (e.g., A/B testing, impact analysis). Work with large datasets using advanced SQL and basic data science techniques for segmentation, forecasting, and behavioural analysis. Build and maintain dashboards to enable self-serve analytics and reporting. Mentor and manage a team of analysts, driving both technical rigor and business impact. Participate in shaping data roadmaps, setting up success metrics, and identifying key data opportunities for the business. Requirements 6-8 years of analytics experience in product or business analytics, preferably in B2C tech companies or mobile apps. Prior experience in real money gaming is highly preferred . Proficiency in SQL is a must ; comfort with basic Python/R for analytics is a plus. Hands-on experience with funnel analysis, retention/engagement metrics, and product A/B testing. Experience with visualization tools like Tableau, Power BI, or Data Studio. Strong business acumen: the ability to translate numbers into clear narratives and actionable strategies. Team management experience with the ability to mentor junior analysts and manage workload. Excellent communication and stakeholder management skills. Be a part of Junglee Games to: Value Customers & Data - Prioritise customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes. Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success. Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic. Embrace change - Change drives progress and our strength lies in adapting swiftly and recognising when to evolve to stay ahead Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving. Know more about us Explore the world of Junglee Games through our website, www.jungleegames.com . Get a glimpse of what Life at Junglee Games looks like on LinkedIn . Here is a quick snippet of the Junglee Games Offsite 24 Liked what you saw so far? Be A Junglee

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Technical Lead, Premium Network Services (IP) Job ID: 35466 Job Level: PT1 Job Location: Gurugram / Bangalore Function: Chief Operations Office Employment Type: Permanent Working pattern: Hybrid Why we need this role: The primary purpose of this role is to work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt s IP and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners. You will: Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support. Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support. Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous Participate in a 24/7 shift pattern Have full knowledge of customers bespoke networks and services Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career. Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance. What you will do: Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support. Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous Participate in a 24/7 shift pattern Have full knowledge of customers bespoke networks and services Providing a professional interface to customers, acting as a Single Point of Contact for all their issues. Build and maintain working relationships with key interconnect partners and vendors Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre Maintain a clear and accurate record of events throughout a fault duration utilising Colt s Remedy based Fault Management System and provide regular updates as and when required Resolve or escalate faults as appropriate, according to product SLAs Technical report generation for customer RFO/RCA requests Technically manage software upgrades in co-ordination with vendor and Colt teams involved What we re looking for: Skills & Experience Must haves: Direct experience in Layer 3 Services and Technologies, including, but not limited to the following: Excellent understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and Multicast VPN solutions across a pan European network Multicast Knowledge desirable Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks Excellent knowledge of LAN (Ethernet) based products Experience in working with global providers, NOC and Field operators for technical issues A logical approach to fault finding and troubleshooting Ability to control and co-ordinate complex technical situations in a calm and professional manner Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology. Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers Must be able to speak & write fluent in English, second European language would be advantageous Might haves: Formal IT qualification: CCNP, CCSP, CCNA, etc. Exposure to vendor specific Transmission training and technologies Experience with ITIL Telecoms / Computer science degree or equivalent Skills Network Operating Systems Workflow Management Data Analysis Service Level Management Network Operations Standards and Procedures Network Operations Diagnostics Education A bachelor s or master s degree in Business, IT, Computer Science, Telecommunications or a relevant field What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations

Company overview: TraceLink s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Key Responsibilities: Write clean, maintainable, and efficient code using JavaScript and Java/JavaRx Deploy and manage applications on Kubernetes and cloud platforms (AWS) Design, implement, and maintain high availability solutions. Discuss and elaborate on functional and non-functional requirements with Product Management, Architecture, and QA while ensuring the performance, quality, and responsiveness of the product. Participate in code reviews to ensure code quality and adherence to coding standards Stay up-to-date with emerging technologies and industry trends to ensure our software remains cutting-edge Design, develop, test, and maintain robust, scalable, and high-performance applications software that takes best advantage of our cloud-based fully-distributed architecture Communicate risks and progress in a timely manner to the Scrum Team. Support delivered features by debugging and creating RCA for production issues, working towards short-term and long-term fixes. Adhere to Tracelink s documented software dev life cycle methodology Participate in Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews. Required Skills and Qualifications: 2-5 years of professional software development experience, primarily in building products for large enterprises. Strong proficiency in JavaScript and Java/JavaRx Solid understanding of RESTful APIs andMicroservices architecture Strong understanding of event-driven architecture and asynchronous messaging Knowledge of working with at least one cloud platform, preferably AWS. Experience with CI/CD pipelines, version control (Git), and infrastructure as code. Demonstrated experience working in an Agile/Scrum environment. Excellent problem-solving skills, communication, and the ability to work both independently and collaboratively. Proficiency in Data Structures and Algorithms. Education: Bachelor s or Master s degree in Computer Science, Engineering, or a related field.

We are urgently hiring Network Engineer with below skills for any location in India. Key Responsibilities: Cisco DNA Center Expertise: Serve as the primary SME for Cisco DNA Center, encompassing: Onboarding, provisioning, and management of network devices (routers, switches, wireless controllers, access points). In-depth utilization of Assurance features for network health monitoring, troubleshooting, and anomaly detection. Proficiency in Software-Defined Access (SDA) fabric design, implementation, and operations (border, control plane, edge nodes). Management of network policies, segmentation (Virtual Networks/VN), and security integrations (e.g., Cisco ISE). Leveraging Automation features, templates, and workflows for efficient network operations. Implementation & Operations: Lead the planning, deployment, and configuration of Cisco DNA Center solutions and related network infrastructure components. Develop and implement standardized operating procedures (SOPs) and best practices for DNA Center management. Perform proactive monitoring, health checks, and capacity planning for the DNA Center appliance and managed network. Troubleshooting & Resolution: Act as an escalation point for complex network issues, leveraging DNA Centers analytics and troubleshooting tools. Conduct root cause analysis (RCA) for critical incidents related to network performance, connectivity, and security. Collaborate with Cisco TAC and other vendors for advanced issue resolution. Mentorship & Knowledge Transfer: Provide expert guidance, training, and knowledge transfer to junior network engineers and operations teams. Create comprehensive documentation, runbooks, and playbooks related to DNA Center operations. Certification in CCNP with Cisco Enterprise Design (ENSLD) is preferable.

Job Title: Senior Analyst - Network Engineer Work Type: Permanent Location: DLF Downtown - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. YOUR NEW ROLE Handling Incident tickets landing to the queue Working on incident, provide break fix and permanent fix to restore production system availability following outages Applying effective risk controls on Vulnerability to identify potential threats and minimize or remove a business impact. Document knowledge articles based on learning from incident / change Create change and manage change life cycle and implement low/moderate risk changes Coordinating with Cisco/Juniper vendors for TAC and RCA Support queue management during Australia business hours On call support during non-business hours Knowledge and abilities Expertise in TCP/IP, routing and switching Strong practical knowledge of implementing/troubleshooting multi-vendor network environments such as Cisco/Juniper etc. Strong hand-on in implementation & troubleshooting of Data Center Networks. Strong knowledge in packet capturing and analysis WHAT YOU WILL BRING 4-7 years Technology experience Hardware - Cisco ISR & ASR routers, Catalyst switches (3750, 4500, 6500), Nexus (9K, 7K, 5K) Routing and Switching Layer 2 protocols (STP, LACP, VPC, VDC, VSS, STP, VxLAN) Routing protocols (BGP, OSPF) Networking protocols (MPLS, IPSec, DMVPN, SNMP) Load Balancer (F5) Service Now

We have an exciting role as Associate Delivery Manager (BSS - HR) who will be responsible for overseeing the delivery of business operations and services in a highly staff augmentation offshore model. This role involves managing offshore teams, ensuring alignment with business goals, and maintaining high standards of performance and productivity. About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Act as the primary point of contact for stakeholders for operational status (eg. Hiring, allocation, onboarding), people-related issues Coordinate between agency and Business Unit teams, ensuring effective communication and collaboration Possess strong working knowledge of Hire to Retire (H2R) processes, ensuring smooth execution of onboarding, offboarding, internal movements, and overall employee lifecycle management. Managing hiring and allocation of resources to project / process. Address and resolve process escalations and work on RCA to avoid future occurrences. Demonstrate hands-on expertise in HR Operations, including HR systems management, process compliance, reporting, and governance aligned with organizational policies. Conduct regular weekly, fortnight, and monthly cadence with agency partners to understand process efficiency, accuracy, operational challenges and provide strategic plans in establishing seamless process Continuously evaluate and improve processes to enhance efficiency and effectiveness Manage the allocation and utilization of resources, ensuring that Business Unit teams are effectively integrated and utilized Collaborate with agency teams on FTE performance progress and implement improvements in partnership with agency leads, as necessary Lead and mentor Business Unit teams, fostering a culture of collaboration, accountability, and high performance. Facilitate training and development initiatives to enhance team capabilities. Work Timings As per business Requirements IST 200PM - 1100PM You will be working closely with Omnicom practice area Global Delivery Directors, agency CxOs, Finance / HR Leaders to manage delivery relationships across agencies and processes alongside OGS internal leadership, teams and sub-functions Qualifications Bachelor s/master s degree in HR/Commerce, Business Administration, or a related field. 10 - 12 years experience in project management, preferably in an offshore staff augmentation model Have a minimum of 3-4 years of proven people management experience, including handling team performance, development conversations, and fostering employee engagement. Demonstrate the ability to proactively identify people-related risks, address escalations, and collaborate with HR partners to drive resolution and continuous improvement. 10 - 12 years experience in project management, preferably in an offshore staff augmentation model Have a minimum of 3-4 years of proven people management experience, including handling team performance, development conversations, and fostering employee engagement. Demonstrate the ability to proactively identify people-related risks, address escalations, and collaborate with HR partners to drive resolution and continuous improvement. Depicts strong understanding of business processes (HR processes, Finance & Accounting operations, etc) Worked with stakeholders from multiple geographies Coordinate between agency and Business Unit teams, ensuring effective communication and collaboration Possess strong working knowledge of Hire to Retire (H2R) processes, ensuring smooth execution of onboarding, offboarding, internal movements, and overall employee lifecycle management. Managing hiring and allocation of resources to project / process. Address and resolve process escalations and work on RCA to avoid future occurrences. Demonstrate hands-on expertise in HR Operations, including HR systems management, process compliance, reporting, and governance aligned with organizational policies. Conduct regular weekly, fortnight, and monthly cadence with agency partners to understand process efficiency, accuracy, operational challenges and provide strategic plans in establishing seamless process Continuously evaluate and improve processes to enhance efficiency and effectiveness Manage the allocation and utilization of resources, ensuring that Business Unit teams are effectively integrated and utilized Collaborate with agency teams on FTE performance progress and implement improvements in partnership with agency leads, as necessary Lead and mentor Business Unit teams, fostering a culture of collaboration, accountability, and high performance. Facilitate training and development initiatives to enhance team capabilities. Work Timings As per business Requirements IST 200PM - 1100PM You will be working closely with Omnicom practice area Global Delivery Directors, agency CxOs, Finance / HR Leaders to manage delivery relationships across agencies and processes alongside OGS internal leadership, teams and sub

Senior Engineer - Quality Job Details | Newell Brands Job Applicant Information Related to our New Career Site As of July 24th, we have transitioned to a new Careers Site. If your last application was submitted prior to July 24th, you will need to create a new account to apply for jobs. We understand this may be an inconvenience and truly appreciate you taking the time to submit your application and consider Newell Brands for your next career! Accept Close Search by Keyword, Job Title or Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Sriperumbudur Taluk, Tamil Nadu, IN Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco , Coleman , Oster , Rubbermaid and Sharpie , and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership. Reynolds is a subsidiary of Newell Brands, one of the most transformative consumer product companies in the world. For over 100 years, the company has grown through brands they are privileged to bring to consumers worldwide. With products in nearly 200 countries, over 100+ brands and 31,000+ happy employees worldwide, Newell is committed to enhancing the lives of customers with innovative products that create moments of joy. Named after Milton Reynolds (1892-1976), entrepreneur and manufacturer of the first ball point pen, the first Reynolds pen debuted in New York at the 32nd Street store on the morning of October 29, 1945. The day the pen went on sale, an estimated 5,000 shoppers stormed the shop, and approximately 50 NYPD officers had to be dispatched for crowd control. Beginning with the debut in 1945 of its iconic 045 writing pen, Reynolds has continued to provide high-quality writing instruments to consumers globally. Today, Reynolds is one of the most well-known brands in the Indian market with fabulous top-of-mind awareness and carries various much-in-demand products that include Trimax, Racer Gel, Jetter Classic, Brite and Champ. Reynolds Pens are now the favorite pens among millions in India and around the world. Newell Brands is focused on delighting consumers by lighting up everyday moments. Our portfolio includes iconic brands such as Rubbermaid, Sharpie, Coleman, Yankee Candle, Paper Mate, Parker, NUK, Spontex, Campingaz, Breville and more. Many of our brands were created in Europe and have a long and much-loved heritage in the region, including Spontex, Waterman, DYMO, NUK and Campingaz, all developed and manufactured in Europe. Newell Brands in EMEA and Emerging Asian Markets comprise our operations in Europe, Middle East and Africa, Southeast Asia, India and China. Our go-to-market approach leverages the scale of our company and the power of our brands in the commercial clusters of the U.K. & Ireland, Italy & Iberia, Germany, Austria & Switzerland, France & Benelux and Nordics & Emerging Markets. Were proud to work with retailers and distribution partners to delight our consumers. At Newell Brands, our iconic brands and talented employees are our key differentiators. While each of our ~7,000 employees across the region is unique, were united by our shared values of integrity, teamwork, passion for winning, ownership and leadership. As we progress on our transformation journey as One Newell, these values are at the center of all we do. They guide us in fulfilling our aspiration to delight consumers by lighting up everyday moments. Role & Responsibilities: The position Quality Senior Engineer should perform the Quality Plan, hands on part inspection, Quality control and Quality Assurance role for various product line, able to perform the shift supervisor role. The Quality Assurance Engineer will have to ensure the product or service provides a high level of quality that meets the customer satisfaction. Quality Senior Engineer should have knowledge of quality system and problem-solving technique Effective monitoring of the supplier, In-house production. Effective monitoring of Customer / Consumer and drive for the zero complaints. Effective briefing of the quality concern to CFT their consequences Driving the production team technically regarding the Process and Product quality concerns Knowledge of various problem-solving tools. Knowledge of Analytical tools to investigate, collate and evaluate information. Experience on Kaizen, PDCA, FMEA. Experience on 5 Why Technique, RCA Cp & Cpk , SPC ,DOE . Effective Planning management with the available resources aligned with the delivery schedule with the right quality. Responsible for the maintenance of all procedures, templates, and communications with suppliers, in line with agreed policies. Confident in making decisions on containment and actions and capable of implementing change to reduce risk of reoccurrence on site. Drive for improving efficiencies and effectiveness of processes, decreasing the risk of errors, reducing scrap and reworks and increasing tonnage. Effective communication skills to drive meetings with CFT. Ability to mentor juniors, collaborating with cross functional team conducting audit ensuring adherence to industry standards. Knowledge and hands-on problem-solving quality tools in manufacturing industry. Hands on SPC implementation Knowledge of six sigma methodology Ability of developing the inspection gauges Knowledge and experience of ISO audit Knowledge and experience of conducting PPAP Experience Handling of Supplier and Customer complaint Capable of developing the Quality plan at various Q- Gate. Capable of driving the Internal CAPA for day- to -day production with CFT Experience of driving Product and Process Audit on site Need to work under manager supervision. Capable of taking individual decision on day to day production against the quality concerns. Span of Control/Key Relationships Capable of coordinating with cross function team like production/Supplier/Supply chain for day-to-day activity. Leading root cause analysis for quality issues, implementing corrective and preventive actions (CAPA), and monitoring their effectiveness High - Monitoring of the suppliers performance. Lead in supplier improvement with effective CAPA and sustainability of it. High Monitoring of the manufacturing site performance. Lead in product Quality / Process improvement. High Developing and implementation of product/Process audit on site Communication/Interpersonal Skills Position should possess a high level of interpersonal abilities and mentoring of team members. Effective communication Skill with CFT like production/Supply Chain/Engineering team Degree /Diploma in Mechanical/Automobile/Plastic engineering Degree/Diploma in Plastic Engineering # of Years - Min. 12 yrs. In case of B.E or Min 15 yrs in case of Diploma In Quality function specifically in manufacturing industry Writing Instrument Industry / Molding Industry/Consumer product industry Other Qualifications / Soft Skills / Requirements Experience in manufacturing plant. Preferably from Molding Industry / Automobile industry Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.

About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Description Job Title: SRE Exp: 6 - 12 years NP: 0 - 30 days Mandatory Skills: Devops , Linux and SQL, Trouble Shooting, Splunk & Dynatrace Job location: Pune, Chennai Roles & Responsibilities: Possess excellent Linux skills (proper hands-on) as most of the applications estate is on unix platform, Possess very good SQL skills. Should be able to write SQLs queries using joins, sub-queries, DMLs and DDLs. Must to have DevOps tools (CI/CD pipelines in Jenkins) where deployments troubleshooting, RCA analysis, hands on is needed, Monitoring tools knowledge and experience in Splunk, Dynatrace for Batch job monitoring, Well versed with Infra and Application KPIs L2 PROD Support experience on Java Applications and awareness of ITSM Process (Incident Management, Change management, Problem tickets and tools like Remedy, Jira and confluence) Good and confident communication skills along with good presentations skills Good to have Cloud knowledge and automation tools like Chef, Puppet/XLR Willing to work in shifts and on call support.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Quality Analyst Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Skill Set Excellent written & verbal communication skills> Strong knowledge of MS Office (MS Excel & Power Point are Mandatory)> Excellent Personal & Interpersonal Skills> Knowledge of Quality Tools Like 5 Why's, Lean & RCA"> Good Knowledge of Denial & Follow Up Pre-requisite Thorough understanding of AR Follow Up and Denials management Should have overall 3+ years of experience in RCM Follow up Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should be expertise/worked in EPIC Host r1rcm.com Facebook

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment boldly, and deliver exceptional results. Our teams are collaborative, passionate, and committed to creating customer-centric solutions at scale. About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Preparation of Basic/Detailed engineering deliverables consisting of Plot Plan, Equipment GA, Piping Layout, Pipe Rack Study Sketches, Vessel Nozzle Orientation, Vent and Drain Piping Layout, Process and Utility Piping Design Drawing, Line List, Critical Line List, Skid Fabrication & transportation documents while ensuring compliance to UOP s technical specification, Process and Procedures. Incorporating the requirements of Local/statutory Requirements viz factory inspector, Oil Industry Safety Directorate(OISD), Indian Boiler Regulation(IBR), chief controller explosives(CCoE/PESO), tariff advisory committee (TAC), pollution board, local bodies, aviation authorities, and should have good knowledge of hazardous area classification. Minimum Required Competencies : Relevant 12+ years of experience in detailed engineering Skid Engineering &/or Piping Layout discipline for the petroleum refining & petrochemical industry. Candidate shall have an excellent knowledge of Principles, Practices and Procedures related to piping engineering. Excellent knowledge of B31. 3 Piping Code. Expertise in Plot Plan, General Arrangement, Skid Engineering and Piping Layout within the Skid or within the Module including pipe supports. Candidate shall have knowledge and competency with 3D modeling. Review of piping isometric drawings along with the Bill of Material consistent with piping layout. Has prior experience of design and analyzing piping systems. Experience/ Knowledge of inter-disciplinary linkages & interdependencies. Understanding of Equipment Design and Fabrication techniques, standards and tools. Excellent interpersonal and communication skills to be used at the international level with colleagues worldwide. BASIC QUALIFICATIONS: Minimum bachelor s degree in mechanical. Master s degree may be an asset. Able to communicate effectively in English. ADDITIONAL QUALIFICATIONS: Good analytical skills and sound judgment. Highly motivated, Independent and Team player Negotiation skills and business acumen are an advantage Minimum Required Competencies : Relevant 12+ years of experience in detailed engineering Skid Engineering &/or Piping Layout discipline for the petroleum refining & petrochemical industry. Candidate shall have an excellent knowledge of Principles, Practices and Procedures related to piping engineering. Excellent knowledge of B31. 3 Piping Code. Expertise in Plot Plan, General Arrangement, Skid Engineering and Piping Layout within the Skid or within the Module including pipe supports. Candidate shall have knowledge and competency with 3D modeling. Review of piping isometric drawings along with the Bill of Material consistent with piping layout. Has prior experience of design and analyzing piping systems. Experience/ Knowledge of inter-disciplinary linkages & interdependencies. Understanding of Equipment Design and Fabrication techniques, standards and tools. Excellent interpersonal and communication skills to be used at the international level with colleagues worldwide. BASIC QUALIFICATIONS: Minimum bachelor s degree in mechanical. Master s degree may be an asset. Able to communicate effectively in English. ADDITIONAL QUALIFICATIONS: Good analytical skills and sound judgment. Highly motivated, Independent and Team player Negotiation skills and business acumen are an advantage Studying and appraising applicable codes on a Project, standards & statutory regulations, Site design data including facilities around the plot. Providing inputs to Structural, Static, Rotary, electrical / instrumentation groups for various purposes. Providing Guidance and review of 3D software (e. g. PDS, PDMS, Plant 3D etc. ) database set-up by Detailed Engineering Contractor (DEC) at the beginning of Project. Inspection and testing of piping skids/ modules during fabrication/ construction for conformance with project equipment requirements and applicable codes. Routing of Stress Critical line. Shall be well versed with Piping Stress, Piping Material and Different Specialties. Providing inputs to procurement process consisting of preparation of material/ purchase requisitions (for bids, for ordering, for costing exercises, design specific QA/ QC requirements etc); conducting evaluation of vendor bids including liquidating of TQ s etc; conducting review of vendor engineering deliverables (like data sheets, drawings etc). Meeting expectations for delivering sales support and on-site technical services to customers for existing units etc. Preparing/ reviewing and/ or approving following documents either created by in-house engineering team or by a team from third party agencies: General Arrangement and Piping Layout within the Skid or within the Module including pipe supports to allow for safe operation and maintainability consistent with Industry standard and practices. Piping isometric drawings along with the Bill of Material consistent with piping layout. Candidate should have thorough knowledge of 3D software and Responsible for leading 3D modelling effort and reviews using SPR, Navisworks software or some other similar software. Reviewing the work of others in the group for technical accuracy and compliance with established guidelines and procedures and be the approver for all piping related deliverables. Ensuring to meet customer satisfaction requirements, including UOP Quality standards and UOP technical standards. Actively participating to ensure that ISO 9001 certification is maintained. Providing input and participating in vendor performance evaluation reviews, project close-out reports and subsequent meetings. Acting on applicable specialist group-related RCA s (root cause analysis) for CAPA s (corrective & preventive actions) that come out of these reviews. Following-up on items and lessons learned for applicable specialisation as captured thro RCA s for a CAPA, field reports, establishing root cause and implementing corrective actions. Providing deliverables within budgeted cost and schedule at a high level of quality Communicating with project manager on a regular basis regarding progress, changes & schedule. Keeping up to date with current technology developments in area of expertise and sharing this knowledge with others, where appropriate through leadership of Community of Practices. Managing applicable specialist group-related documentation and working with the Team to implement the Document Management system to ensure alignment with work process. Supporting and following corporate HS&E policies, in relation to Office & Field Safety practices and engineering design policies. Additional Position Accountabilities include: Identifies needs and opportunities for Work Process and Productivity improvements (in area of expertise) and provides necessary oversight through implementation Sets technical standards, policies, and procedures in area of expertise Coordinate revisions and improvements going forward Supports the Manager for development and maintenance of outside supplier relationships, as assigned Explains UOPs philosophy regarding equipment issues to internal and external customers Represents area of expertise on UOP equipment teams, as assigned Studying and appraising applicable codes on a Project, standards & statutory regulations, Site design data including facilities around the plot. Providing inputs to Structural, Static, Rotary, electrical / instrumentation groups for various purposes. Providing Guidance and review of 3D software (e. g. PDS, PDMS, Plant 3D etc. ) database set-up by Detailed Engineering Contractor (DEC) at the beginning of Project. Inspection and testing of piping skids/ modules during fabrication/ construction for conformance with project equipment requirements and applicable codes. Routing of Stress Critical line. Shall be well versed with Piping Stress, Piping Material and Different Specialties. Providing inputs to procurement process consisting of preparation of material/ purchase requisitions (for bids, for ordering, for costing exercises, design specific QA/ QC requirements etc); conducting evaluation of vendor bids including liquidating of TQ s etc; conducting review of vendor engineering deliverables (like data sheets, drawings etc). Meeting expectations for delivering sales support and on-site technical services to customers for existing units etc. Preparing/ reviewing and/ or approving following documents either created by in-house engineering team or by a team from third party agencies: General Arrangement and Piping Layout within the Skid or within the Module including pipe supports to allow for safe operation and maintainability consistent with Industry standard and practices. Piping isometric drawings along with the Bill of Material consistent with piping layout. Candidate should have thorough knowledge of 3D software and Responsible for leading 3D modelling effort and reviews using SPR, Navisworks software or some other similar software. Reviewing the work of others in the group for technical accuracy and compliance with established guidelines and procedures and be the approver for all piping related deliverables. Ensuring to meet customer satisfaction requirements, including UOP Quality standards and UOP technical standards. Actively participating to ensure that ISO 9001 certification is maintained. Providing input and participating in vendor performance evaluation reviews, project close-out reports and subsequent meetings. Acting on applicable specialist group-related RCA s (root cause analysis) for CAPA s (corrective & preventive actions) that come out of these reviews. Following-up on items and lessons learned for applicable specialisation as captured thro RCA s for a CAPA, field reports, establishing root cause and implementing corrective actions. Providing deliverables within budgeted cost and schedule at a high level of quality Communicating with project manager on a regular basis regarding progress, changes & schedule. Keeping up to date with current technology developments in area of expertise and sharing this knowledge with others, where appropriate through leadership of Community of Practices. Managing applicable specialist group-related documentation and working with the Team to implement the Document Management system to ensure alignment with work process. Supporting and following corporate HS&E policies, in relation to Office & Field Safety practices and engineering design policies. Additional Position Accountabilities include: Identifies needs and opportunities for Work Process and Productivity improvements (in area of expertise) and provides necessary oversight through implementation Sets technical standards, policies, and procedures in area of expertise Coordinate revisions and improvements going forward Supports the Manager for development and maintenance of outside supplier relationships, as assigned Explains UOPs philosophy regarding equipment issues to internal and external customers Represents area of expertise on UOP equipment teams, as assigned

Job Summary: The Tool Room Quality Engineer is responsible for ensuring the dimensional and functional quality of tooling components, moulds, and assemblies in the tool room. The role involves inspection, documentation, troubleshooting, and quality improvement activities to support efficient and defect-free tool manufacturing and maintenance processes. Key Responsibilities: Inspect and validate tooling components, mould inserts and assemblies as per 2D/3D drawings and customer specifications. Prepare inspection reports, deviation notes and maintain quality documentation. Use precision measuring instruments (Vernier, micrometer, height gauge, bore gauge, profile projector, CMM, etc.) for accurate inspection. Coordinate with toolmakers, designers and machining teams to resolve dimensional or quality-related issues. Conduct in-process and final inspection for new moulds, repairs and modifications. Ensure calibration of inspection instruments and gauges used in the tool room. Assist in root cause analysis (RCA) and implement corrective and preventive actions (CAPA) for quality issues. Monitor quality KPIs rejection rate, rework rate, first pass yield, etc., in the tool room. Support 5S, Kaizen, and continual improvement activities within the department. Participate in APQP/PPAP activities for new tool development if required. Key Skills: Strong understanding of GD&T, engineering drawings and tool room processes. Hands-on experience with measurement instruments and CMM (manual or CNC). Knowledge of tool manufacturing (injection moulds, press tools, etc.) and machining. Good analytical and problem-solving skills. Familiarity with ISO/TS quality systems. Proficient in MS Excel, Word knowledge of SPC, MSA and quality tools is a plus.

Lead the Payroll Vertical, Client & Stakeholder Management at a Service Delivery Level Lead, Mentor, Guide & Manage a Team of Payroll Professionals Support Service Delivery by Validating & Signing Off on Payroll Processing Activities Responsible for running Payroll Transformation Initiatives thus leading to better Service Delivery by way of bringing in Effectiveness and Efficiencies within the process & Cost Savings for the Organization & the Client Provide the client with support and data for internal and external audits.Ensure compliance to existing standards and other applicable laws. Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements Monitor & Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled Document monthly scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics Create Root Cause Analysis (RCA) / Corrective Action & Preventive Action (CAPA) Plans for any service delivery upset or misses Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database Identify, investigate, analyse, and resolve Issues identified within process Run simple to complex queries and generate different reports as needed Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate / Post-Graduate (MBA HR will be preferred) Excellent communication skills in English both oral & written 12 – 15 years of overall experience with minimum of 8 - 10 years in E2E payroll processing in any International IT / ITES Company (with Direct Reporting Team Management Experience of at least 4 years) Should have at least 5 -7 years of experience catering to US & CA Payroll Processing & should be the Current Role Extensive & hands on knowledge on SF Employee Central Payroll & Kronos Excellent Stakeholder skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru and Hinjewadi, Pune, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru / Hinjewadi, Pune (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain. Job requirements: 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. Added advantage if certified on ITIL methodology Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges. Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space Regards, Infosys BPM Talent Acquisition Team

Job Description: We are seeking a Tech Support Executive with a strong foundation in SQL and logical reasoning to join our dynamic team. The ideal candidate should have hands-on experience in troubleshooting technical issues, API work around and need to know analyzing data, and working closely with internal teams or collaborating with external stakeholders to deliver timely and effective solutions. Key Responsibilities: 1) Handle and resolve technical support tickets within defined SLA timelines 2) Write and optimize queries to extract, analyze, and validate data 3) Investigate and resolve issues related to data mismatches, system behavior, and integrations 4)Collaborate with developers, QA, and product teams to identify root causes and ensure timely resolution of bugs 5)Assist in data validation for reports, dashboards, product releases 6) Maintain detailed documentation of known issues, resolutions, and support processes 7) Analyze API logs and responses to identify and interpret error codes 8) Provide workarounds or solutions for API-related issues 9) Use browser developer tools (e.g., network tab, console, payloads) to conduct root cause analysis (RCA) and troubleshoot frontend/backend issues Required Skills: 1) Strong proficiency in SQL (joins, aggregations etc.) 2) Solid logical reasoning and analytical problem-solving skills 3) Good understanding of API behavior and common error codes 4) Ability to use developer tools (browser inspection, console logs, network tab) for RCA 5) YOE : 1 year work experience 6) Ability to work independently and handle multiple tasks in a fast-paced environment and proactively.

Experience in SAP CRM One Order framework, CRM ABAP OOPS concepts, and WEB UI. Correlation and mapping of customer requirements. Business Process Configuring, Integration, and Deployment with SAP CRM Systems. Standoff experience in SAP CRM OO ABAP coupled with BADI BAPI, User exit, Functions, and Smart forms development. Extensive experience in SAP CRM Sales and Service concept Document functional designs, test cases, and results. In-depth knowledge of middleware architecture, and SAP CRM Integration with ECC systems. Events, Action Profiles, Organizational determination, and related CRM customizing and configurations. Integration of SAP CRM system with Other Systems for realizing the Solution for the Requirement In-depth knowledge of debugging, RCA, Incident, and Change Management would be preferable. Should be aware of Incident, Change, and Problem Management One must have a minimum of 3 project implementations and 1 support experience. Standout verbal and written communication skills. Excellent team leadership experience Ability to maintain critical thinking while balancing multiple tasks.