Job
Description
We have an exciting role as Associate Delivery Manager (BSS - HR) who will be responsible for overseeing the delivery of business operations and services in a highly staff augmentation offshore model.
This role involves managing offshore teams, ensuring alignment with business goals, and maintaining high standards of performance and productivity. About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Act as the primary point of contact for stakeholders for operational status (eg. Hiring, allocation, onboarding), people-related issues Coordinate between agency and Business Unit teams, ensuring effective communication and collaboration Possess strong working knowledge of Hire to Retire (H2R) processes, ensuring smooth execution of onboarding, offboarding, internal movements, and overall employee lifecycle management. Managing hiring and allocation of resources to project / process. Address and resolve process escalations and work on RCA to avoid future occurrences. Demonstrate hands-on expertise in HR Operations, including HR systems management, process compliance, reporting, and governance aligned with organizational policies. Conduct regular weekly, fortnight, and monthly cadence with agency partners to understand process efficiency, accuracy, operational challenges and provide strategic plans in establishing seamless process Continuously evaluate and improve processes to enhance efficiency and effectiveness Manage the allocation and utilization of resources, ensuring that Business Unit teams are effectively integrated and utilized Collaborate with agency teams on FTE performance progress and implement improvements in partnership with agency leads, as necessary Lead and mentor Business Unit teams, fostering a culture of collaboration, accountability, and high performance. Facilitate training and development initiatives to enhance team capabilities. Work Timings As per business Requirements IST 200PM - 1100PM You will be working closely with Omnicom practice area Global Delivery Directors, agency CxOs, Finance / HR Leaders to manage delivery relationships across agencies and processes alongside OGS internal leadership, teams and sub-functions Qualifications Bachelor s/master s degree in HR/Commerce, Business Administration, or a related field. 10 - 12 years experience in project management, preferably in an offshore staff augmentation model Have a minimum of 3-4 years of proven people management experience, including handling team performance, development conversations, and fostering employee engagement. Demonstrate the ability to proactively identify people-related risks, address escalations, and collaborate with HR partners to drive resolution and continuous improvement. 10 - 12 years experience in project management, preferably in an offshore staff augmentation model Have a minimum of 3-4 years of proven people management experience, including handling team performance, development conversations, and fostering employee engagement. Demonstrate the ability to proactively identify people-related risks, address escalations, and collaborate with HR partners to drive resolution and continuous improvement. Depicts strong understanding of business processes (HR processes, Finance & Accounting operations, etc) Worked with stakeholders from multiple geographies Coordinate between agency and Business Unit teams, ensuring effective communication and collaboration Possess strong working knowledge of Hire to Retire (H2R) processes, ensuring smooth execution of onboarding, offboarding, internal movements, and overall employee lifecycle management. Managing hiring and allocation of resources to project / process. Address and resolve process escalations and work on RCA to avoid future occurrences. Demonstrate hands-on expertise in HR Operations, including HR systems management, process compliance, reporting, and governance aligned with organizational policies. Conduct regular weekly, fortnight, and monthly cadence with agency partners to understand process efficiency, accuracy, operational challenges and provide strategic plans in establishing seamless process Continuously evaluate and improve processes to enhance efficiency and effectiveness Manage the allocation and utilization of resources, ensuring that Business Unit teams are effectively integrated and utilized Collaborate with agency teams on FTE performance progress and implement improvements in partnership with agency leads, as necessary Lead and mentor Business Unit teams, fostering a culture of collaboration, accountability, and high performance. Facilitate training and development initiatives to enhance team capabilities. Work Timings As per business Requirements IST 200PM - 1100PM You will be working closely with Omnicom practice area Global Delivery Directors, agency CxOs, Finance / HR Leaders to manage delivery relationships across agencies and processes alongside OGS internal leadership, teams and sub
