307 Quality Monitoring Jobs - Page 2

Languages Known - Tamil is Must Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis

Job Description: Reviewing of all documents . Planning and managing all activities of quality assurance. Conductance of out of specification investigations. Assisting and approval of rejection of out of specifications. Routine GMP auditing. Office cab/shuttle Provident fund Annual bonus Maternity policy Leave encashment

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Date 20 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:488286 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist Partner Governance is to ensure Partner governance for Strategic partners, Editors and other service lines governance is defined, scheduled and follow up on actions related Information Security. Making sure identify prioritize and build/follow up along with relevant stake holders action plans and get these actions executed and presented to leadership along with relevant stake holders. The Sspecialist partner Governance will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams, Editors, project and program team, stratagic partners to manage security of the organization at right level. RESPONSIBILITIES: To schedule and maintain Partner Governance meetings along with MOM and action plan To schedule internal and Strategic partners governance along with relevant stake holders and drive actions of information security To schedule governance with Editors and service line owners with pre defined Agenda and actions tracking that are related Information security work closely with Sourcing, Contract Management team and internal stake holders to look at SLA, KPI, contractual changes required and get this aligned and updated in contract documents TECHNICAL COMPETENCIES & EXPERIENCE To be considered for this role, candidate need to demonstrate the following skills experience and attributes: Bachelors/Masters degree in Engineering/Technology or related field Minimum 6-8 years of relevant IT experience Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2 4 years Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage Governance, Reporting and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced

Job Lead Quality & Customer Assurance (Diversity Profile only) Unique Job Role Head \u2013 Quality Control Function ISCM \u2013 Watches & Wearable Reporting to Head \u2013 Quality & Customer Assurance Business ISCM \u2013 W&W Grade L8/L9 Date 23-07-24Job Details This role is responsible for leading Quality and Customer Assurance for ISCM Watches& Wearables division in line with Company guidelines and policies with the objective of meeting the sourcing and manufacturing goals of quality, delivery, cost, capacity optimization. External Interfaces Internal Interfaces Suppliers / Vendor ecosystem Production team NPD team Design team Other ISCM watches team IT team Customer Service teams. Finance team HR team Job Education Graduate/Post-Graduate in Engineering Preferred IndustriesPreferred IndustriesFMCG / Pharma / Automobile / Consumer Electronics Relevant Experience Over all 12 - 16 years At least 4-5 years in leading Quality function in a precision Manufacturing industry in the current role / immediate previous role. Exposure to multi locational Quality leadership encompassing mfg./assembly operations. Behavioural Skills High level of professionalism, integrity and commitment Ability to influence key stakeholders Ability to manage time and prioritise effectively Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement. Advocate for quality standards Knowledge Retail and service industry Quality strategy Delivery adherence Deep understanding about Manufacturing / Sourcing Processes. Expected Process Contributions Expected Process ContributionProcess OutcomePerformance Measure Quality planning Develop Quality Strategy in line with Company's Vision, Mission & Quality policy Deploy and approve QMS department procedures for QC & CA Define and review role of Overall department and Resource planning Set Objectives, target and Initiatives in line with ISCM business plan Conduct Benchmarking and drive implementation of best practices Analyse COQ and optimise between Prevention, Appraisal over COPQ Quality planning and strategy Adherence to timelines Plan vs actual Reliability standards Adherence to specifications. Customer assurance Participate in all design review meetings and ensure manufacturing and Sourcing quality through audits Measure customer experience by collecting voice of the customer data and managing market returns Participate in product quality CFT by drafting and setting in place stringent guidelines / policies Participate in quality review meetings with key stakeholder\u2019s such as MIR, Apex committee, Brands, Associates Customer assurance Adherence to timelines Quality adherence Standards and reliability Develop mid-term / long term strategy for metrology needs by setting objectives and planning for resource Review adherence to set objectives, target & Initiatives Propose budgets to meet user requirements on Metrology Identify training needs and test standard upgradation by using new technologies Upgrade new facilities by exploring new technologies and driving implementation of the same Monitor effectiveness of the implemented initiatives against benchmarks Set objectives, target and initiatives in line with ISCM business plan Deploy and approve QMS department procedures Standards and reliability operations Adherence to timelines People management Foster high level of employee engagement and retention of talent Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department Identify training needs for the team and follow-up with the training team to ensure delivery. Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members. Provide Leadership to quality function teams with adequate exposure and growth opportunities to enable readiness for higher roles. Partner with PF team on identification of Talent and support the developmental journey by creating culture of excellence Partner with PF (recruitment) team to fill the vacant positions within stipulated time. Employee experience Trained employees. Talent identification & development TAT for recruitment Employee engagement score Effectiveness of training. Successors availability for business critical roles. Work Experience Skills: Ability to influence key stakeholders, Ability to manage time and prioritise effectively, Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement, Advocate for quality standard

Job This role is for heading the PED function of Movement plant. PED function is responsible for creating process routing for Movementcomponents, identify & establish new manufacturing process, anchoring engg change request trials, carry out new materials, process trails, establish alternate, secondary production sources, analysis of competitor product on process & quality, analysis & action plans for Mkt return feedbacks. External Interfaces Internal Interfaces \u00B7Vendors \u2013 Materials, Tools, Special process manufacturing \u00B7Testing Labs \u00B7R&D \u2013 Product design \u00B7Movement Manufacturing shops \u00B7Assembly (Internal customer) \u00B7Sourcing \u00B7Material Engineering \u00B7Quality Function \u00B7Subcontract team \u00B7Planning Job Education B.E (Mechanical Engineering / Production Technology) Relevant Experience 12-15 yrs. industrial experience Behavioural Skills \u00B7Process improvements exploration & implementing best manufacturing practises \u00B7Inclination towards research of new process and new materials for cost reduction & process flow smoothening \u00B7Constantly benchmarking process / Mfg technology with external world especially in the field of Horology & Precision component manufacturing Knowledge \u00B7Engineering drawings, 2D / 3D software skills \u00B7Material Science / Metallurgy, \u00B7Manufacturing process knowledge \u00B7Analysis / Simulation software knowledge \u00B7Manufacturing practises \u2013 Lean, TQM, Six Sigma \u00B7Tool, Die & Fixtures manufacturing Expected Process Contributions Expected Process Contribution Process Outcome Performance Measure Movement Mfg Manufacturing process Improvement 1.Process optimization \u2013 Cycle time / Std time revisit & identifying opportunities for improvement 2.Mapping new process routing for streamlining the product (Component) flow 3.Benchmarking similar precision industries for Process innovations & technologies 4.Trouble shooting of process limitations & propose new methods / tooling solutions / secondary operations \u00B7Lead time reduction & Capacity optimization \u00B7Smooth flow, De-bottlenecking \u00B7Breakthrough improvements \u00B7Per day per machine output \u00B7Number of new processes \u00B7Cost of operations Movement Mfg Engineering solutions 1. Process optimization 2. Engineering solutions as alternates or improving efficiency on various secondary operations carried out after manufacturing operations (Deburring, chips removal, finish improvements) \u00B7Annual Process Reviews \u00B7Secondary process effort reduction & efficiency \u00B7Number of process improvements \u00B7Leadtime / Temp manpower reduction for secondary operations Movement Mfg Process documentation & Trials 1. Ensuring creation of strong Operational Procedure Sheet for each product drawing covering all dimensions, Process routing & controls, critical to quality (CTQ) checks etc 2. Documenting all versions of changes on product and reason for changing 3. Conducting trials for Process, Quality, delivery improvements and documenting the results & feedbacks and upgrading the product drawings 4. New components / movements \u2013 proof of concept (POC) prototyping \u2013 coordination with in-house POC cell. Establishing alternate sources for quick prototyping of precision machining operations \u00B7Product drawing to Operational control document \u00B7Process improvement trials \u00B7Quick POC \u00B7Number of OPS \u00B7Number of trials \u00B7Number of POC components produced \u2013 alternate source Movement Mfg Quality 1. Perform Root-cause-analysis for repeat defects based on subsequent stage customer feedback & market return feedback 2. Projects for Engineering change request, design upgradations \u2013 tracking of milestones, 3. Identify quality parameters for Treatment processes & establish proper SOPs 4. Establish SOPs for finish (Turning & Machining operations) \u00B7Completion of Mkt reduction initiatives \u00B7Completion of ECRs & documentation \u00B7Reduction in Mkt returns \u00B7Reduction in Quality feedbacks from Assembly (Subsequent stages) Movement Mfg Alternate source / Materials 1. Benchmarking with competitor product / precision Industries on the materials being used. 2. Finding Suitable sources of materials indigenous to avoid import dependency 3. Coordinating and carrying out the trials for alternate materials / alternate sources \u2013 Process establishment, tooling suitability etc \u00B7New Raw material sources \u00B7Alternate material establishment \u00B7Cost Savings through alternate raw materials / alternate sources Movement Mfg Preparation for Mass Mfg 1. Coordination with R&D, Tool design & Tool Mfg for Stamping tools design & mass production establishment 2. For New components, coordination with Mfg shops, Tool design & Tool Mfg for Jigs, fixtures, Gauges & sub Assembly tools 3. Incorporating Mfg Shop feedbacks after Proto trials on product drawing for mass manufacturing \u00B7New Stamping tools for mass mfg \u00B7Mass mfg of new movement / components \u00B7Number of new movement / new components taken for Mass Mfg

Role and Key responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals • Key skills and knowledge: • Strong attention to detail. • Self-starter, sense of urgency and works well under pressure. • Demonstrated ability to multi-task and meet timelines of deliverables. • Proficient in Microsoft Office. • Strong communication skills, both written and verbal. Educational qualification: Graduation Location: Bengaluru, Kolkata, Pune and Mumbai Malad Preferred candidate profile: Looking for Immediate joiners or with 30 days of notice period

Job Openings for Quality Assurance and Quality Control Engineers at Ratnagiri, Maharastra with prior experience in Buildings Construction. Job Openings:- 5 Yrs - 8 Yrs :- 2 Vacancies

Responsibilities: guidelines while Quality Auditor Job description: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer interactions. Eligibility criteria: Minimum of 2 years of experience as a quality auditor in sales and support Key Abilities: Evaluate customer interactions, identify areas for improvement, and provide actionable feedback to enhance agent effectiveness Experience in analyzing trends, conducting root cause analysis, and collaborating with cross-functional teams to drive continuous quality improvements Thorough knowledge of industry-standard tools & good communication skills Organized, self-motivated, and proactive, with the ability to prioritize tasks Flexible approach and ability to adapt to changing business needs and processes Excellent analytical skills, organization, critical thinking, and problem-solving skills Proficiency with computers, especially MS Office (Specifically Excel), Power BI, and other analytics software Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies Excellent presentation, research, and verbal and written communication Ability to summarize and explain complex information to others Responsibilities: Assess and monitor both inbound and outbound sales calls, focusing on adherence to company scripts, customer engagement strategies, and sales processes. Evaluate various customer support interactions, including calls, emails, live chats, and other communication methods, to confirm compliance with company policies, procedures, and quality standards. Identify opportunities for improvement in customer interactions by evaluating key performance metrics such as professionalism, tone, problem-solving effectiveness, empathy, and product knowledge. Ensure all interactions meet service quality standards, enhance customer satisfaction, and comply with established quality guidelines while driving efficiencies and maximizing customer value. Provide management with actionable insights on areas needing improvement that directly impact both customer experience and sales results. Work collaboratively with cross-functional teams to implement corrective actions and preventative strategies to improve the overall customer experience and boost sales growth. Track key performance indicators (KPIs) related to sales quality and customer satisfaction over time, providing leadership with insights and identifying areas for improvement. Perform trend analysis on reviews to uncover gaps in customer support processes, sales techniques, and areas for improvement in customer satisfaction, process compliance, and upselling opportunities Take initiative by suggesting strategies and changes that help meet business objectives and drive performance Work with the enablement team and use root cause analysis to suggest required training Demonstrate necessary soft skills in all communication formats/channels and be cognizant & respectful of regional and global interaction nuances Maintain reports and data to provide valuable insights into business performance and individual representative effectiveness Demonstration of measurable streamlining initiatives by using quality methodologies and a thorough understanding of Global Quality Guidelines Positioning the right questions to encourage solution-driven thinking and have an empathetic approach to the learner's abilities and feelings Desired Skills and Competencies: Attention to detail Strong communication skills Analytical & critical thinking Accountability Transparency and integrity Emotional Intelligence Focused

Candidate should be working as a Process Trainer on papers in an International voice process. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Kolkata / Gurgaon / Mumbai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details

Candidate should be working as a Quality analyst on papers in an International voice process. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Kolkata / Gurgaon / Mumbai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details

Hiring For Quality Analyst - Pune Salary:- 4.5 LPA Experience:- 2 Years experience required as a Quality Analyst In BPO Qualification:- Graduation 6 days working Rotational Shifts Male and Female both can apply Required Candidate profile Interested Candidate Drop your CV - @9988352892 HR-Sonali Rana

Job Title : Quality Check Executive AutoCAD Knowledge Required Company : Nishka Instruments Location : Mulund, Mumbai Experience : 1–3 Years Employment Type : Full-time Industry : Industrial Equipment / Scientific Instruments Functional Area : Quality Assurance / Engineering / Production Education : Diploma / B.E. / B.Tech – Mechanical, Instrumentation, or related field Job Description : Nishka Instruments is hiring a Quality Check Executive to join our production team in Mulund, Mumbai. The ideal candidate should have hands-on experience with quality inspections and a good working knowledge of AutoCAD for interpreting and reviewing technical drawings. Key Responsibilities : Perform incoming, in-process, and final quality checks on instruments Use tools such as Vernier Calipers, Micrometers, and Height Gauges Read and interpret AutoCAD drawings for dimensional accuracy Identify defects and maintain detailed inspection records Collaborate with the design and production teams to resolve quality issues Ensure adherence to internal quality processes and ISO standards Key Skills : Quality Inspection & Assurance AutoCAD (mandatory) Mechanical Measurement Tools Root Cause Analysis Attention to Detail Why Join Nishka Instruments? Work on precision scientific instruments used across industries Opportunity to learn and grow in a hands-on engineering environment Supportive team and a quality-driven work culture Competitive pay and performance-based incentives Location : Mulund (w), Mumbai How to Apply : Interested candidates can apply via Naukri.com or email their CV to keyur@nishkainstruments.com with the subject: “Application – Quality Check Executive – Mulund”

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Karnataka Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Sales Target Attainment Achieve designated sales targets Utilize selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Neatly fold garments and stack them Ensure correct usage of hangers and size cubing Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters Requirements Requirements: Minimum 10th grade education Age between 18-25 years Open to male candidates 6 days working (with a week off between Monday to Thursday, any day) Benefits Salary- 498 NTH/ per day + PF & ESIC

Skygate consulting is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

monitoring and evaluating of calls ensure quality standards identifying gaps in call handling analyzing performance metrics implementing effective solutions exp. in inside sales required Collab with sales & CRM teams to provide actionable feedback

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Bangalore/Gurgaon/Kolkata/Hyderabad Required Candidate profile Must Have 1 Year Experience as a Quality Manager Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Preference: Male Candidate Only Key Responsibilities: 1. Quality control & assurance: - Conduct routine inspections and quality assessments of raw materials, in-process products, and finished goods to ensure compliance with established standards and regulations. - Implement and maintain QA procedures and protocols specific to superfood, nutraceutical, and Ayurvedic product lines. - Monitor production processes to ensure they meet the company's quality requirements. - Identify and address potential quality issues, implementing corrective actions where necessary. 2. Documentation & reporting: - Maintain accurate records of all quality control activities, including test results, inspections, and audits. - Prepare and present quality reports to management, highlighting areas of concern and recommending solutions. - Ensure that all products are tested and documented according to regulatory and company standards. 3. Regulatory compliance: - Stay updated on industry regulations and ensure that the company's products -comply with all relevant national and international standards. - Assist in regulatory inspections and audits, ensuring all necessary documentation and processes are in place. 4. Continuous improvement: - Participate in the continuous improvement of quality assurance processes, suggesting enhancements based on observations and industry best practices. - Collaborate with the R&D, Production, and Supply Chain teams to ensure quality is maintained from product development to final delivery. Soft skills: 1. Strong attention to detail and analytical skills. 2. Excellent communication and teamwork abilities. 3. Ability to work independently and manage multiple tasks efficiently. Why join us? Be part of a growing company committed to promoting health and wellness through natural products. Work in a dynamic and innovative environment that values quality and excellence. Opportunity for professional growth and development within the company.

Prepare special meals and substitute items according to recipes and standards. Regulate temperatures of ovens, broilers, grills, and roasters to ensure proper cooking. Thaw food safely by transferring from freezer to refrigerator as needed. Ensure proper portion size, arrangement, and garnish for food presentation. Maintain accurate food logs and monitor quality and quantity of prepared food. Communicate assistance needs during busy periods to management or team. Inform Chef about excess food items for daily specials preparation. Notify Food & Beverage staff about menu specials and out-of-stock items. Prepare cold food items following quality and presentation standards. Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Serve as a role model by maintaining professionalism and supporting company policies. Follow all safety, security, and hygiene policies; report maintenance needs, accidents, or unsafe conditions. Maintain clean and professional personal appearance; protect company assets and confidentiality. Anticipate and address guest service needs promptly and professionally. Communicate clearly and develop positive working relationships within the team. Support team efforts to achieve common goals and respond appropriately to employee concerns. Stand, sit, or walk for extended periods; perform physical tasks such as bending, twisting, pulling, and stooping.

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

The Quality Manager is responsible for developing, implementing, and maintaining quality management systems to ensure that products and services meet the highest standards of quality. This role involves overseeing quality assurance processes, conducting audits, and leading continuous improvement initiatives. Key Responsibilities : Develop and implement quality management policies and procedures. Monitor and report on quality metrics to ensure compliance with industry standards and regulations. Conduct internal and external audits to assess adherence to quality standards. Collaborate with cross-functional teams to identify areas for improvement and develop corrective actions. Lead training programs to educate employees on quality standards and practices. Manage customer complaints and quality-related issues, ensuring timely resolution. Stay updated on industry trends and advancements in quality management practices. Prepare and present quality reports to senior management. Qualifications: Bachelor of Engineering, Masters degree preferred in quality. Strong knowledge of quality management systems (e.g., ISO 9001) and regulatory requirements. Proven experience in quality improvement methodologies (e.g., Six Sigma, Lean). Excellent analytical and problem-solving skills. Strong leadership and interpersonal skills. Effective communication skills, both verbal and written.

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Quality Engineer Min 0-5 only fire safety equipment manufacturing location-Mumbai (All Areas)( Mahape ) Salary 20 -25k

Ensure product quality by monitoring production processes, conducting audits, managing documentation, and ensuring compliance with regulatory and safety standards. Coordinate with QA/QC teams for continuous improvement. Recruiter: 98406 84822 Required Candidate profile Graduate in Science with 5 years of experience in quality assurance or quality control within the FMCG or cosmetics industry. Strong knowledge of GMP, regulatory compliance and quality standards.