307 Quality Monitoring Jobs - Page 5

Immediate requirement for QTL_Trainer_Team leader_QA !! Work Location : Bangalore No. of open position : 10 Interested applicant please share your resume to Jeevitha.n@globiva.com/8123922437 Company Description Globiva is a fast-growing Business Process Management (BPM) company in Bengaluru, India. Our focus is on delivering exceptional customer experiences for our clients. With over 5000 employees. Job Description QTL: Good Communication skills. Should hold an experience for CS, Voice, email & chat, Blended process. Should be aware about the KRA's and KPI's of QTL. Experience of handling a team of quality under them. Experience of an e-commerce process will be an added advantage. BPO experience is mandate. Hiring For Process Trainer Job Description Trainer: Overall, 3 years of experience 1 Year in process trainer. Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision while prioritizing multiple projects simultaneously.

Role & responsibilities Monitor and evaluate calls / emails to ensure compliance with company policies, procedures and quality standard. Ensure that associates adhere to regulatory requirements, legal guidelines and industry best practices while interacting with customers. Provide constructive feedback to associates based on quality evaluations and highlighting areas of improvement. Prepare reports and analysis on quality evaluations, findings, identifying trends and areas of improvement. Conduct regular calibration session with supervisors to ensure consistent evaluations and scoring across the team. Identify process gaps or inefficiencies based on quality evaluations and work with relevant stake holders to implement improvement initiatives. Collaborate with operations & training to align quality initiatives, share best practices Preferred candidate profile Good communication skills Keen attention to details Diligent and meticulous Creative and innovate thinker Should be fluent in English and Hindi communication

You will be responsible for owning the operations function of the risk and compliance practice. Driving strategic approach in managing the entire account to optimally deliver the services as per the contractual obligations. You will also be responsible for revenue generation along with stakeholder management/client relationships. Your primary responsibilities include: Be well versed with KYC and AML processes at an SME level. Structure and execute all training requirements from new and existing accounts. Ensure robust compliance reporting for training functions at an analyst level. Create approved QC/QA plans and agree with clients. Develop the QC/QA process where required to be compliant with requirements. Drive quality improvements by creating action plans based on RCA. Manage accountability plans and PIPs. Review and update policy and procedure documents. Create robust quality reporting with error trend analysis. Suggest/implement process improvement ideas and drive the culture in the team. Adapting the organization's culture and driving the entire team towards a client-centric culture of growth. Ensuring effective resource management (people, technology, and infrastructure). Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in financial crimes (prevention) and compliance With an overall of 10 years of experience and 7-8 years of experience in AML/KYC. Good Knowledge of US/UK regulatory policies. Lean/Six Sigma trained/certified – not mandatory. ACAMS certified – preferred. Preferred technical and professional experience AML/KYC workflow and related tools. Preferred international banking experience.

Job Overview: As a Quality Manager, you will be responsible for overseeing the quality assurance and quality control processes within our organization. Your role is to ensure that products and services meet the required quality standards, comply with regulations, and satisfy customer expectations. You will lead a team of quality professionals, develop and implement quality management systems, and drive continuous improvement initiatives across the organization. Key Responsibilities: 1.Quality Management Systems: Develop, implement, and maintain quality management systems and processes. Ensure compliance with industry standards, regulations, and company policies. Oversee the preparation and maintenance of quality documentation and records. 2. Team Leadership: Lead, mentor, and manage the quality assurance team. Conduct performance evaluations and provide training to team members. Foster a culture of quality and continuous improvement within the team. 3. Quality Assurance: Develop and execute quality assurance plans, including inspection protocols. Monitor and evaluate the effectiveness of quality control processes. Address and resolve quality-related issues and non-conformances. 4.Continuous Improvement: Identify opportunities for process improvements and implement best practices. Utilize data analysis to drive decision-making and improve quality metrics. Lead root cause analysis and corrective action initiatives for quality issues. 5.Customer Focus: Act as a liaison between customers and the company to address quality concerns. Review customer feedback and implement improvements to enhance satisfaction. Ensure that customer requirements and expectations are met or exceeded. 6.Compliance and Audits: Conduct internal audits to ensure adherence to quality standards and procedures. Prepare for and participate in external audits and inspections. Ensure compliance with regulatory requirements and industry standards. Qualifications: Bachelors degree with 2 years of experience in quality management or a similar role. Professional certification (e.g., Six Sigma Black Belt, CQE) is a plus. Strong knowledge of quality management principles, methodologies, and tools. Proven ability to lead and manage a team effectively. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills. Should be ready to travel as per organization needs If Interested candidates can share resume on roussel.swaries@zenplus.in or WhatsApp on 7738007108

Job Title: Team Leader International BPO (Voice Process) Location: Noida Shift: Rotational | No cabs Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a Team Leader in any International Voice Process (BPO). Strong people management & team handling skills. Experience in achieving KPIs, shrinkage & attrition control. Excellent communication and interpersonal skills. Salary: Up to 75,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Team Leader" in the subject. -------------------------------------------------------------------------------------------------------------------- Job Title: Quality Analyst International BPO (Voice Process) Location: Noida Shift: Rotational Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a QA in International Voice Process. Strong in call auditing, feedback sessions & quality metrics. Good knowledge of quality tools (e.g., RCA, calibration). Excellent verbal and written communication. Salary: Up to 70,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Quality Analyst" in the subject. Email Us: akansha.sharma3@gmail.com

Role & responsibilities Monitor and ensure the implementation of quality standards across all stages of food production, including sourcing, processing, and packaging. Develop and implement quality control procedures to ensure compliance with both internal and external standards, such as ISO, HACCP, FSSAI, FDA,FSSC , BRC and other relevant food safety regulations. Conduct inspections and audits of manufacturing processes to identify areas for improvement and ensure quality compliance. Implement, and maintain QMS in line with BRCGS & customer standards. The readiness of specs for efficient production of all new products, aligning with food safety and quality standards. Conduct regular internal audits & GMP inspections to ensure compliance with food safety and quality protocols. Supervise laboratory testing of raw materials, semi-finished, and finished goods- Chemical. Develop and validate Standard Operating Procedures (SOPs) for QC tests. Oversee the implementation & adherence to process controls & product standards, Manage online non-conformance issues, including root cause analysis and corrective actions. Conduct training sessions for staff on food safety, quality standards, and hygiene practices as per defined training calendar & overview the implementation. Promote a culture of quality awareness among employees Perform the quality testing of raw materials, in-process materials, and finished products. Perform and/or supervise regular sensory analysis and chemical tests on products to monitor their safety, quality, and shelf life. Track product defects or deviations and take corrective actions to address these issues. Maintain detailed records of quality checks, audits, and certifications. Document deviations and corrective actions as per company standards. Preferred candidate profile Should be committed to excellence. Should be a Team player Hands on experience in frozen food industry. Excellent communications skills

Responsibilities: * Conduct quality checks on products * Ensure compliance with industry standards * Analyze data for improvement opportunities * Monitor product performance * Manage quality control processes

View, analyze, and evaluate business systems and user requirements. Document your requirements, define your scope and objectives, and formulate a system that aligns with your overall business strategy. Determines operational objectives by reviewing

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

Need English Senior Quality Analyst. 1+ yr of PPC Travel experience mandatory Night and Evening shift. Salary up to 45K cabs +meal 5 days working Call Or whatsapp your cv +918864946771 Required Candidate profile Excellent communication skills in english immediate joiners or max 10 days only travel background voice process call 8864946771 Perks and benefits both sided cabs meals

Summary Lead and manage a team within the global TRD QA Compliance organization, responsible for driving compliance activities and projects across TRD, and providing compliance-related services from a centralized location to all TRD sites with GMP capabilities (testing and/or manufacturing). Supports local compliance teams at TRD sites in accordance with their needs and the strategy and objectives of the global TRD QA and TRD QA Compliance organization and drives aligned compliance strategies across sites. Develop strategies for compliance-related projects, processes and tools in alignment with relevant stakeholders from TRD, TRD QA, and other compliance units within Novartis. About the Role Key Responsibilities Lead and manage the team, budget and resources to meet defined objectives. Ensure timely and proactive communication of any issues or challenges to next-level manager. Develop team members ensuring their readiness to drive and support compliance activities in alignment with the TRD QA strategy and objectives. Active member of TRD QA Compliance Network, presenting compliance topics, assisting local compliance teams with issues resolutions, simplifying processes and ensuring excellence in the services provided. Ensure and facilitate active involvement of other team members. Represent TRD QA in global and/or cross-functional compliance related projects, networks and initiatives, ensuring appropriate oversight with strong quality guidance, scientific and technical expertise. Develop or contribute to the strategy of compliance-related projects, processes and tools, including contingency planning and risk assessment as required. Ensure that the strategy implemented aligns with TRD QA strategy and objectives, and complies with cGMP guidelines and internal procedures. Ensure timely communication of the overall project strategy, key issues, and other critical topics to management, project lead, and relevant team members. Proactively manage compliance-related interactions between TRD QA and other stakeholders within TRD and/or Novartis (e.g., RDQ, Global Quality). Closely collaborate with TRD business compliance roles (e.g., GMP officers) and drive alignment across sites. Coach, guide and mentor stakeholders outside TRD QA Compliance organization. Key compliance accountabilities include support to documentation management, quality monitoring, and involvement in projects and life-cycle activities related to compliance IT tools. Minimum Requirements: M.Pharm/ Masters in science 10-14 years of experience Commitment to Diversity and Inclusion: Accessibility and accommodation Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Send resume: Swathi@wissenpro.com Call: 8008582617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Diploma in Instrumentation with 3 years of Exp in customer complaint handling & service activities Understand the various ISO standards requirements Updating of customer complaint tracker Field service and resolving complaints Call 7397778272

The IT Infrastructure Ticket Quality Analyst is responsible for monitoring, evaluating, and improving the quality of IT support tickets logged and resolved by the service desk and infrastructure teams. Immediate Joiners .

Supervise daily academic activities including scheduling, assessments and records. Work closely with faculty to ensure high-quality training delivery. Coordinate compliance documentation and audit preparations. Manage classroom/simulator logistics and faculty support. Report performance metrics and contribute to quality improvement plans. Qualifications: Master Mariner or Chief Engineer with training/teaching experience. Familiarity with DGS norms and simulator-based learning. Strong administrative and coordination skills. Based in Panvel or willing to relocate. Preferred Skills: People and process management in academic settings. Training quality monitoring and reporting. Good interpersonal and stakeholder communication skills.

Job Purpose To lead, establish, and implement the quality management system across all projects of PSP Projects Ltd., ensuring that construction activities meet company standards, client expectations, applicable codes, and statutory requirements. Key Responsibilities l Develop and enforce company-wide Quality Policy, Manuals, SOPs, and Inspection & Test Plans (ITPs). l Formulate and monitor the quality assurance strategy aligned with project delivery goals. l Ensure company-wide compliance with ISO and other relevant certifications (e.g., ISO 9001). l Oversee QA/QC planning for all ongoing and upcoming projects. l Review and approve project-specific quality plans, ITPs, method statements, and material approvals. l Conduct quality risk assessments at project inception. l Monitor execution to ensure strict adherence to technical specifications, drawings, and BOQs. l Supervise QA/QC engineers deployed at sites and conduct periodic quality audits. l Manage laboratory testing (internal/external) and ensure material quality checks and documentation. l Liaise with clients, consultants, and third-party inspectors regarding quality-related matters. l Address non-conformities and ensure closure through Root Cause Analysis (RCA) and Corrective Action Plans (CAPA). l Ensure statutory and regulatory compliance with BIS, CPWD, and other construction norms. l Maintain and present quality performance dashboards to top management. l Prepare monthly quality review reports and NCR summaries. l Support project closure documentation and quality-related certifications. l Mentor and train QA/QC teams for enhanced technical competence. l Organize workshops on quality standards, best practices, and continuous improvement. l Build a culture of quality consciousness across all functions. Key Skills & Competencies l In-depth knowledge of civil engineering materials and construction methods. l Expertise in ISO standards, BIS codes, QA/QC tools, and techniques. l Strong analytical, communication, and leadership skills. l Proficiency in QA/QC software tools and Microsoft Office. l Ability to manage multiple projects and teams across locations. Preferred Experience Quality leadership roles in high-rise buildings, commercial and industrial construction.

SUMMARY Retail Associate at Leading Apparel Brand Location: Gurgaon Our client, a UAE-based multinational conglomerate headquartered in Dubai, is seeking male candidates for the position of Retail Associate at their leading apparel brand in Gurgaon. Job Responsibilities Customer Service Adhere to grooming standards Welcome and greet customers Use standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right product within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Target Achievement Meet set sales targets Use selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Fold garments and stack them Cube sizes and use hangers correctly Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per VM guidelines Contribute to shrinkage control through merchandise recovery from trial rooms and cash counters Requirements Requirements: Minimum 10th pass 0-3 years of retail experience Age between 18-25 years 6 days working (week off between Monday to Thursday, any day) Open to male candidates Benefits Salary- 15000 NTH + PF & ESIC

Responsibilities: * Lead QA team, develop strategies & improve processes. * Ensure product/service compliance with standards. * Conduct regular audits & quality checks. Food allowance Job/soft skill training Capability building program Performance bonus Annual bonus

* Only People from Quality Analyst Domain with 3+ yr exp should come for Interview * 4+ years in Quality assurance role and 1+ as a Quality Team leader , working closely with all departments to prioritize efforts while providing timely and high quality service. Project management experience to include an understanding of business process improvement methods media industry and content moderation practices; Flexible to policy changes, shifting schedules and dedicated to standard operating protocols Expert familiarity with and quality review in all departments Excellent written, verbal, and customer service skills Comfortable communicating with all levels of management Demonstrated proficiency in multi-tasking and prioritization Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLAs, coaching, appraisals, etc. • Auditing of deliverables and identifying issues and trends • Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development Contact Person - Navjot Kumar ( Senior TA Executive in Wipro )

* Only People from Quality Analyst Domain with 3+ yr exp should come for Interview * 4+ years in Quality assurance role and 1+ as a Quality Team leader , working closely with all departments to prioritize efforts while providing timely and high quality service. Project management experience to include an understanding of business process improvement methods media industry and content moderation practices; Flexible to policy changes, shifting schedules and dedicated to standard operating protocols Expert familiarity with and quality review in all departments Excellent written, verbal, and customer service skills Comfortable communicating with all levels of management Demonstrated proficiency in multi-tasking and prioritization Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLAs, coaching, appraisals, etc. • Auditing of deliverables and identifying issues and trends • Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development Contact Person - Navjot Kumar ( Senior TA Executive in Wipro )

Candidate should have Exp. in pharma API & Intermediate. Handling of OOS/OOTs Review of Analytic data received from QC. Handling Audits and conducting internal Audits.

No of Positions -5 Shift : Evening /Night Candidate must have atleast 1 +yrs of exp in PPC travel process Interested candidates Call Ruchika @9650997623 Required Candidate profile Excellent comms skills

The Affordable Organic Store is looking for Trainees to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow