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Quality Analyst L2

Quality Analyst L2

Wipro

3 - 7 years

3 - 7 Lacs

Mumbai

Posted:2 days ago| Platform:

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Skills Required

quality audit root cause analysis quality analysis rca process quality capa apqp quality control software testing spc 7qc training kaizen process audit qc quality management fmea qms quality assurance msa ppap call monitoring customer quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose
The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction
Do
1. Conduct process quality audits as per plan

Conduct various process audits as per guidelines and SPOs defined in QMS

Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required

Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)

Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes

2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition

Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks

Provide insights and process guidance to the projects as per the need

Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation

From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team

Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

Deliver
No.
Performance Parameter
Measure 1. Quality Standards

Timely generation of reports, dashboards, insights to the respective team

Accuracy of the data

Feedback from the project teams on the insights

Quality of insights shared with the team

Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.Applications from people with disabilities are explicitly welcome.

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Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

12169 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

Chairman

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Quality Analyst L2