Quality Analyst

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

ExcelR provides best-in-class training in Agile, Project Management, IT Service Management, and Quality Assurance. Our experienced trainers have worked with renowned multinational companies and are dedicated to enhancing your skills and advancing your career. Our training offerings include PMP, PMI ACP, PMI RMP, Six Sigma Green Belt, Six Sigma Black Belt, ITIL Foundation, and various ITIL intermediate and expert modules.


Role Description


Quality Analyst


Key Responsibilities:


  • Monitor process & product quality
  • Identify defects & perform root cause analysis
  • Audit calls, chats, emails, and training sessions
  • Provide feedback & coaching to improve performance
  • Collaborate with cross-functional teams
  • Track session ratings, course reviews & critical issues
  • Prepare reports & dashboards for quality insights


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ExcelR

Education/Training

Mumbai

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