Program Manager

Job Description

We are looking for a dynamic and detail-oriented Program Manager to lead the delivery of strategic banking and software initiatives across digital payments, lending, core banking systems, and customer onboarding. The ideal candidate will possess strong program management skills, a solid understanding of the banking domain, and the ability to work effectively with cross-functional technical and business teams. Requires coordination across product, engineering, DevOps, QA, and business stakeholders to ensure timely and successful delivery. Key Responsibilities: Lead end-to-end delivery of complex programs across digital banking, payments, lending, and core banking platforms. Collaborate with stakeholders to define program scope, objectives, milestones, and KPIs. Prepare detailed project plans, proposals, and documentation to support program initiation and execution. Drive Agile or hybrid delivery frameworks by facilitating sprint planning, daily stand-ups, retrospectives, and reviews. Manage cross-functional teams, ensuring alignment of deliverables, quality, and timelines. Monitor and manage program risks, issues, and dependencies; escalate as required to remove roadblocks. Ensure adherence to software quality standards, regulatory compliance, and security protocols. Communicate effectively with internal leadership and external stakeholders, providing regular status updates and insights. Coordinate with DevOps teams for deployment planning using tools such as Docker and Kubernetes. Conduct post-implementation reviews to identify areas for continuous improvement and best practice adoption. Ensure proper documentation is maintained and projects are formally closed with appropriate handover. Key Skills and Qualifications: Bachelor's degree in Computer Science, Engineering, or related discipline. PMP, Agile, or Scrum certifications are a plus. 3 to 9 years of project or program management experience, preferably in the banking or financial technology sector. Strong understanding of banking products such as UPI, cards, CASA, digital payments, loans, and onboarding workflows. Experience managing software delivery teams and working knowledge of the Software Development Life Cycle (SDLC). Familiarity with modern tech environments (e.g., Java, REST APIs, Spring Boot, cloud platforms) is preferred. Proficiency in tools like JIRA, Confluence, MS Project, and collaboration platforms (Slack, MS Teams). Exceptional leadership, problem-solving, and stakeholder management capabilities. Strong organizational skills, attention to detail, and ability to handle multiple concurrent projects. Experience in regulated environments and understanding of compliance and data security requirements is advantageous.