Program Manager - L1

Do

• Financial:
  • Is responsible for Gross margin achievement for the Program
  • Is responsible for bonus received or penalty paid from/to the customers
  • Adheres to project cash flow schedule
  • Responsible for reducing value at risk (VaR) ($, days)
• Offering/competency:
  • Is responsible for increasing project effort charged to domain experts
  • Formulates an appropriately structured Governance framework for the account in which he/she is the sole Program manager. Else works as per the governance framework defined by the Program Director
  • Creates a clearly defined and documented escalation mechanism in place
  • Ensures governance ties in with Scope/Change Management
• Delivery/Customer satisfaction
• Leads and owns the Program Delivery (schedule/risk/issues/changes/dependencies)
• Helps establish the required execution and project methodologies synergizing customer and Wipro methodologies
• for meeting Program Quality-Cost-Delivery schedule
• Manages operational parameters of the program as signed off ( ppc, offshore- onsite mix, utilization, bulge)
• Handles customer escalations
• Responsible for meeting release compliances

• People
• Leads planning workshops and program steering committee meetings
• Develops and mentors project managers and PMO for exceptional performance from team members to improve performance
• Manages & Controls employee attrition rate
• Ensures that eligible employee are released for rotation"
• "Managing Customer Relationship and Scope Management
• Ensures that requirements document is comprehensive with clearly outlined scope boundary, non-functional requirements are captured quantitatively.
• Develops a common understanding and sign-off on requirements by the business users.
• Uses the right kind of requirement management tools to ensure correct understanding and scope idenfications
• Provides wire-frames depicting user interface to give good view of the navigation"
• "Brand Building Initiatives
• Participates in initiatives which help in building Wipro Brand and developing progressive delivery.